Primary Delay26.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay29.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
26.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/10/25 AJinreson - Called site to schedule tech visit. 1877-423- 1330, confirmed with Clydetta to reschedule to today, 9/10 with eta between 1pm-2pm.
9/10/25 AJinerson - Number from Google 334-356-3918
9/6/2025 Sramen - Updated order type from calibration to inspection. Updated due date - on 7/29 it was entered as 10/27. This should be a september inspection.
9/3/25 AJinerson - Received email back from POC Clydetta confirming tech visit for 9/11 with eta between 1pm-2pm.
9/3/25 AJinerson - No phone number listed, sent email to POC Clydetta offering tech visit on Thursday, 9/11 with eta between 1pm-2pm.
🔧Work Performed
09/10/25 EBar.
I conducted the annual inspection of the biomedical equipment. Following the manufacturer's protocol, I verified the standard calibrations for BP gauge, VSM, EKG, Thermometers and weight measurements. We also recorded any new equipment found and filed records for any equipment that was not present during this inspection.
🔍Technician Findings
09/10/25 EBar.
This site has been scheduled for the annual inspection of biomedical equipment. All new units will be added to the eBiotrack system. Units that are not present during the inspection visit will be archived.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
Equipment: 26
https://www.ebiotrack.com/inspection.php?iid=29005
📋
Outbound to +13343563918
Completed Sep 10, 2025
9/10/25 AJinreson - Called site to schedule tech visit. 1877-423- 1330, confirmed with Clydetta to reschedule to today, 9/10 with eta between 1pm-2pm.
📧
Email:RE: [EXTERNAL EMAIL] EMSAR Service Request - Premise - Montgomery Water Works - 3845 Interstate Ct Montgomery, AL 36109 - WO-01294422
Completed Sep 3, 2025
From: abby.jinerson@emsar.com
To: Clydetta.Botchway@PremiseHealth.com
Cc: Patrece.Murray@PremiseHealth.com
Hi Cyldetta,
We have our technician, Elkin, scheduled to visit on Thursday, 9/11. This will be his 2nd stop this day, making arrival time between 1:00 p.m. – 2:00 p.m.
Thank you for confirming!
Best Regards,
Abby Jinerson
Account Service Coordinator
Work Phone: (512) 593-6038
abby.jinerson@emsar.com<mailto:abby.jinerson@emsar.com>
www.emsar.com<http://www.emsar.com/>
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📧
Email:Re: [EXTERNAL EMAIL] EMSAR Service Request - Premise - Montgomery Water Works - 3845 Interstate Ct Montgomery, AL 36109 - WO-01294422
Completed Sep 3, 2025
From: Clydetta.Botchway@PremiseHealth.com
To: abby.jinerson@emsar.com
Cc: Patrece.Murray@PremiseHealth.com
Yes, that will work. Thanks
Get Outlook for iOS<https://protect.checkpoint.com/v2/r01/___https://aka.ms/o0ukef___.YzJ1OmVtc2FyMTpjOm86MTQxZjIzODdiODUzOTE2OWJlOTY3NjIwZDJiOGM0NWM6NzphNzgwOjNmNjFmN2UxOTRhNzQ2YTlkYmI3NDEzNTFmYTkwMWRjYTBiZTViZmZmY2JkMWQzODY5NzRiYjViYmQzZmI0NzM6aDpUOkY>
________________________________
From: Abby Jinerson <abby.jinerson@emsar.com>
Sent: Wednesday, September 3,
📧
Email: EMSAR Service Request - Premise - Montgomery Water Works - 3845 Interstate Ct Montgomery, AL 36109 - WO-01294422
Completed Sep 3, 2025
To: Clydetta.Botchway@PremiseHealth.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Premise - Montgomery Water Works - 3845 Interstate Ct Montgomery, AL 36109 - WO-01294422
Body:
Good morning, Clydetta,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the Premise - Montgomery Water Works location at 3845 Interstate Ct Montgomery, AL 36109.
We currently have our technician availabl
📅
WO-01294422 - Inspection - Montgomery - Premise - Montgomery Water Works
Sep 10, 2025 1:30pm – 4:30pm
Work Order: WO-01294422
Account: Premise Health
Customer Case Number:
Location: Premise - Montgomery Water Works
Address: 3845 Interstate Ct, Montgomery, AL 36109
Manufacturer:
Model #:
Serial #:
Contact Name: Clydetta Botchway
Contact Phone: Clydetta.Botchway@PremiseHealth.com
Contact Email:
D
Timeline
📞
Case Linked Jul 29, 7:00 AM
Case Number:00514309
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jul 29, 9:36 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨26.0 business days
👷
▶
2
Technician Assigned Sep 3, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:36d 1h
🗓️
▶
2
Status: Scheduled Sep 3, 12:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For:2025-09-11T17:00:00.000+0000
⚠️6.0 business days
📅
Dispatch Scheduled by Abby JinersonSep 10, 12:14 PM
Scheduled For:2025-09-10T17:30:00.000+0000
🔧
Status: Tech On Site by Elkin BarahonaSep 10, 5:50 PM