8/7 KKelch scheduled per logged email from Courteney
8/4 KKelch sent Courtney an email for scheduling
🔧Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍Technician Findings
Found no issues wirth unit
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
53 Pcs
https://www.ebiotrack.com/inspection.php?iid=29009
📧
Email:RE: [External] EMSAR Request for service at VM Allandale - (TX28-C11271)
Completed Aug 7, 2025
From: ccurry1@villagemedical.com
To: kaitlyn.kelch@emsar.com
Yes, that works!
Courteney Curry | MBA/MHA, BSN, CCRN
Practice Manager – Allandale & Sunset Valley | VillageMD
ccurry1@villagemd.com<mailto:ccurry1@villagemd.com>
[cid:image001.png@01DC0796.16C8F5F0]
From: Kaitlyn Kelch <kaitlyn.kelch@emsar.com>
Sent: Thursday, August 7, 2025 12:23 PM
To: Courteney Curry <ccurry1@villagemedical.com>
Subject: [External] EMSAR Request for service at VM Allandale - (TX28-C11271)
Hi Courtney Curry,
I hop
📧
Email: EMSAR Request for service at VM Allandale - (TX28-C11271)
Completed Aug 7, 2025
To: ccurry1@villagemedical.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at VM Allandale - (TX28-C11271)
Body:
Hi Courtney Curry,
I hope you’re doing well. It’s time for your annual inspection of the biomed equipment at VM Allandale - (TX28-C11271). We’d like to schedule the inspection to ensure everything is in compliance and functioning properly.
We currently have availability on 9/4 with an arrival window between 9 and 10 am. Please le
📅
WO-01294423 - Inspection - Austin - VM Allandale - (TX28-C11271)
Sep 4, 2025 10:00am – 3:00pm
Work Order: WO-01294423
Account: VillageMD
Customer Case Number:
Location: VM Allandale - (TX28-C11271)
Address: 2525 W Anderson Ln,, Austin, TX 78757
Manufacturer:
Model #:
Serial #:
Contact Name: Courtney Curry
Contact Phone:
Contact Email: ccurry1@villagemedical.com
Due Date: 9/30/2025
Sched
Timeline
📞
Case Linked Jul 29, 7:00 AM
Case Number:00514306
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Jul 29, 9:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jul 29, 10:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:25m
⚠️8.0 business days
🗓️
▶
2
Status: Scheduled Aug 7, 1:26 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-09-04T14:00:00.000+0000
🚨20.0 business days
🔧
Status: Tech On Site by Anthony WirthSep 4, 10:50 AM
From:Scheduled
To:Tech On Site
Duration in Previous:27d 21h
✔️
Status: Completed by Anthony WirthSep 4, 8:23 PM
From:Tech On Site
To:Completed
Duration in Previous:9h 32m
⏱️
▶
2
3x Labor Added Sep 4, 8:30 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Anthony Wirth
From:Completed
To:Closed
Duration in Previous:7m
⏳2.4 business days
📄
▶
2
Status: Ready to Bill Sep 8, 12:58 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Sep 9, 4:57 PM
Invoice Number:SM-240265
Bottlenecks
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 19.8 business days (threshold: 2.0 business days)
Exceeded by 17.8 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)