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WO-01294455 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Clearwater Valley Hospital — 301 Cedar St, Orofino ID, 83544

Jul 29, 2025 → Dec 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (18 biz days early)
Active: 85 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
▶ Clock Running
Status: Created
Jul 29 → Jul 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 29 → Jul 31, 2025
2 business days (not counted)
79d
▶ Clock Running
Status: Ready for Scheduling
Jul 31 → Nov 24, 2025
79 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 3, 2025
5 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 85 of ? biz days used
Created: Jul 29, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 29 → Jul 29 Created ▶ Running 0 0
Jul 29 → Jul 31 Ready for Release ⏸ Paused 2 —
Jul 31 → Nov 24 Ready for Scheduling ▶ Running 79 79
Nov 24 → Dec 3 Scheduled ▶ Running 5 84
Dec 3 → Dec 4 Tech On Site ▶ Running 1 85
Dispatch 0.1d
Holding 2.9d (excluded)
Coordinators 84.9d
Field Work 1.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
2.9 days
Coordinators
84.9 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jul 29, 2025 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
88.0 days Total Age
⏱️
79.4d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
83.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00514409
URGENT Philips WO Request
Closed
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
Priority
Standard
Origin
Email
Reason
New Case
Contact
Clearwater Valley Hospital
Owner
Shelby Robinson
Created
Jul 29, 2025
Work Orders from this Case (1)
WO-01294455 (current) Invoiced
FCO • Marvin Rivas
Created: Jul 29, 2025 • Closed: Dec 4, 2025
Completed with significant delays
Invoiced • 218 days old
🚨
Primary Delay 79.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 83.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
2.9d
Ready for Scheduling
79.4d / 1.0d SLA
Scheduled
5.5d / 2.0d SLA
Tech On Site
1.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/28/2025 - MRivas - parts ordered:

453561544461 qty. 3

ship to:

Clearwater Valley Hospital

ATTN:  Yvonne Brock

301 Cedar St Orofino, ID 83544


11/24/2025 EMartin sent email to yvonne.brock@kh.org advising FSE onsite Tues 12/02/25 to complete device

10/16/2025 MHamersley - Planner working w/POC to schedule, per FSE availability 


09/03/2025 Emartin devices confirmed working with on getting more sites confirmed for FSE trip out west 


07/30/2025 MHamersley - rec'd IB call from Yvonne, 970-210-3848, confirming devices; FSE Cred: None, call POC for escort;

Clearwater Valley Hospital, 301 Cedar St, Orofino, ID 83544; 

FCO69/WO-09960575

FCO66/WO-07178754


07/30/2025 MHamersley - called 970-210-3848, Yvonne Brock, call went to VM/LM; sent email: yvonne.brock@kh.org

SN: 100033471, 100239048 & 100471825

🔧 Work Performed
Implemented FCO86600066 per FCO and service guide instructions. All tests passed. Device returned to use.
🔍 Technician Findings
FCO implemented.
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator,Engl Opt: CFLEX,AVAPS
📞 Call Description
FCO86600066

Timeline

📞
Case Linked Jul 29, 10:37 AM
Case Number: 00514409
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jul 29, 11:18 AM
Work Order: WO-01294455
Type: FCO
Priority: PC
✅
Status: Ready for Release by Deon Malloy Jul 29, 12:25 PM
From: Entered
To: Ready for Release
Duration in Previous: 1h 6m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jul 31, 4:51 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 2d 4h
🚨 79.9 business days
👷
▶
3 Technician Assigned Nov 24, 2:54 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 115d 23h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-02T17:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Nov 24, 3:04 PM
Scheduled For: 2025-12-02T13:00:00.000+0000
📅
Dispatch Scheduled by Erin Martin Nov 25, 10:29 AM
Scheduled For: 2025-12-03T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Marvin Rivas Dec 3, 11:57 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 21h
⏱️
2x Labor Added Dec 4, 2:06 AM
Type: Labor
Status: Open
Qty: 1, 4.5
✔️
▶
2 Status: Completed Dec 4, 3:03 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 2m
⏱️
▶
2 Labor Added Dec 4, 11:48 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 8h 47m
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 35m
💰
Status: Invoiced by Josh Longway Dec 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number: SM-248244

Bottlenecks

Ready for Scheduling
Duration: 79.4 business days (threshold: 1.0 business days)
Exceeded by 78.4 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00514409
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Dec 3, 8:00 AM
Created
Jul 29, 11:18 AM
Invoice #
SM-248244

Work Details (3)

Name Type Status Qty Amount Date
WL-03025940 Labor Open 1 $600.00 Dec 4, 2:06 AM
WL-03025941 Labor Open 4.5 $641.25 Dec 4, 2:07 AM
WL-03026215 Labor Open 0.016666666666667 $114.00 Dec 4, 11:48 AM

Details