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WO-01294784 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - South Philly, PA — 2310 S.Christopher Columbus Blvd., Philadelphia PA, 19148

Jul 30, 2025 → Sep 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (30 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
▶ Clock Running
Status: Created
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Jul 30 → Aug 8, 2025
7 business days (counted)
Running total: 7 of ? biz days used
22d
▶ Clock Running
Status: Assigned
Aug 8 → Sep 10, 2025
22 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 12, 2025
2 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 15, 2025
1 business day (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 32 of ? biz days used
Created: Jul 30, 2025 Completed: Sep 15, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jul 30 → Jul 30 Created ▶ Running 0 0
Jul 30 → Aug 8 Ready for Scheduling ▶ Running 7 7
Aug 8 → Sep 10 Assigned ▶ Running 22 29
Sep 10 → Sep 12 Scheduled ▶ Running 2 31
Sep 12 → Sep 12 Entered ▶ Running 0 31
Sep 12 → Sep 12 Ready for Scheduling ▶ Running 0 31
Sep 12 → Sep 15 Scheduled ▶ Running 1 32
Sep 15 → Sep 15 Tech On Site ▶ Running 0 32
Dispatch 0.0d
Coordinators 35.4d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
35.4 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Jul 30, 2025 Due: Sep 30, 2025 Completed: Sep 15, 2025 (15 days early)
📅
33.0 days Total Age
⏱️
23.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
30.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00514751
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equip: 103 https://www.ebiotrack.com/inspection.php?iid=29021
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amanda Hyde
Owner
John Rolston
Created
Jul 30, 2025
Work Orders from this Case (1)
WO-01294784 (current) Invoiced
Inspection • Philip Krogstad
Created: Jul 30, 2025 • Closed: Sep 15, 2025
Completed with significant delays
Invoiced • 217 days old
🚨
Primary Delay 23.0 days stuck in "Assigned"
⏱️
Total Delay 30.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.0d / 1.0d SLA
Assigned
23.0d / 0.5d SLA
Scheduled
4.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/10 MOwens Amanda replied back and the visit is scheduled for Mon. 9/15 between 9-5.

9/2 MOwens Sent an email to Amanda asking for good dates to schedule the inspection visit.

🔧 Work Performed
Perform annual equipment inspection (110 pcs). Work with staff to find all equipment.
🔍 Technician Findings
Check in with front desk. Wait to be let in. Perform annual equipment inspection.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equip: 103 https://www.ebiotrack.com/inspection.php?iid=29021

Timeline

📞
Case Linked Jul 30, 7:00 AM
Case Number: 00514751
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Jul 30, 11:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 8.0 business days
👷
▶
2 Status: Assigned Aug 8, 11:34 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Melissa Owens
Technician: Chris Galasso
🚨 17.0 business days
👷
Technician Assigned by Melissa Owens Sep 2, 3:26 PM
Technician: Brian Pawaroo
⚠️ 7.0 business days
📅
▶
2 Dispatch Scheduled Sep 10, 4:26 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 33d 4h
⏳ 2.9 business days
🆕
▶
3 Status: Entered Sep 12, 8:54 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Philip Krogstad
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-15T12:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Philip Krogstad Sep 15, 9:52 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
⏱️
3x Labor Added Sep 15, 2:52 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 5.25, 72
✔️
Status: Completed by Philip Krogstad Sep 15, 2:57 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 5m
⏱️
▶
2 2x Labor Added Sep 15, 5:55 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Philip Krogstad
From: Completed
To: Closed
Duration in Previous: 3h 0m
📄
▶
2 Status: Ready to Bill Sep 16, 12:45 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Sep 19, 4:08 PM
Invoice Number: SM-241089

Bottlenecks

Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Assigned
Duration: 23.0 business days (threshold: 4.0 business hours)
Exceeded by 22.5 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.6 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

📞
Case 00514751
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Philip Krogstad
Scheduled
Sep 15, 8:00 AM
Created
Jul 30, 11:05 AM
Invoice #
SM-241089

Work Details (5)

Name Type Status Qty Amount Date
WL-02936219 Labor Open 2.25 $0.00 Sep 15, 2:52 PM
WL-02936220 Labor Open 5.25 $2,794.00 Sep 15, 2:52 PM
WL-02936221 Travel Open 72 - Sep 15, 2:52 PM
WL-02936495 Labor Open 2.75 $0.00 Sep 15, 5:55 PM
WL-02936496 Travel Open 74 - Sep 15, 5:55 PM

Details