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WO-01294790 ↗ ServiceMax

SEVAC • Inspection • PSM

📍 SEVAC — 27 CEDAR STREET, MORRISVILLE NY, 13408

Jul 30, 2025 → Sep 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of July 2025 · Target: Jul 31, 2025
✗ SLA Missed (26 biz days late)
Active: 28 biz days
🕐 Clock stopped: Tech Off Site (Sep 9, 2025)
▶ Clock Running
Status: Created
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jul 30 → Aug 6, 2025
5 business days (counted)
Running total: 5 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 19, 2025
9 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Entered
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 14 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Aug 19 → Sep 9, 2025
14 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 28 of ? biz days used
Created: Jul 30, 2025 Tech Off Site: Sep 9, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jul 30 → Jul 30 Created ▶ Running 0 0
Jul 30 → Jul 30 Ready for Scheduling ▶ Running 0 0
Jul 30 → Aug 6 Assigned ▶ Running 5 5
Aug 6 → Aug 19 Scheduled ▶ Running 9 14
Aug 19 → Aug 19 Entered ▶ Running 0 14
Aug 19 → Aug 19 Assigned ▶ Running 0 14
Aug 19 → Sep 9 Scheduled ▶ Running 14 28
Sep 9 → Sep 9 Tech On Site ▶ Running 0 28
Dispatch 0.0d
Coordinators 31.1d
Field Work 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
31.1 days
Over SLA
Field Work
0.2 days
Created: Jul 30, 2025 Due: Sep 30, 2025 Completed: Sep 9, 2025 (21 days early)
📅
29.0 days Total Age
⏱️
15.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
27.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by James Duff — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 8, 2025
Visit 2 Sep 9, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00514774
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Calibration Service Equip: 4 https://www.ebiotrack.com/omnicor/inspection.php?iid=10067
Priority
Standard
Origin
Email
Reason
New Case
Contact
Hayden Scott
Owner
John Rolston
Created
Jul 30, 2025
Work Orders from this Case (1)
WO-01294790 (current) Invoiced
Inspection • James Duff
Created: Jul 30, 2025 • Closed: Sep 9, 2025
Completed with significant delays
Invoiced • 217 days old
🚨
Primary Delay 15.0 days stuck in "Scheduled"
⏱️
Total Delay 27.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
5.4d / 0.5d SLA
Scheduled
25.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/5 KSmith -- Rescheduled for 9/9 with Scott 8/6 KSmith -- Scheduled for 9/8 with Hayden

8/4 KSmith -- Sent email to schedule for 9/8

7/31 KSmith -- Sent email to schedule for 9/8

7/30 KSmith -- Sent email to schedule for 9/8

🔧 Work Performed
09/08/2025 - JWD Located all equipment that needs to be inspected for semi- annual inspection on equipment and performed annual inspection, calibration and electrical safety tests for this site. Added all equipment that needs to be inspected equipment inspection, calibration and electrical safety tests for this site. Archived any equipment no longer in use Total of equipment inspected is 4. Notified POC Aj Scheve of inspection findings and completion. Completed final assessment of the inspection going over with AJ the equipment that have been added to inventory and the units that have been archived. Completed PM on Autoclave upon arrival.
🔍 Technician Findings
09/08/2025 - JWD Locate all equipment that needs to be inspected, calibration and electrical safety tests for this site and perform semi-annual inspection, calibration and electrical safety tests for this site. Add all equipment inspection, calibration and electrical safety tests for this site. Archive any units that are no longer in use.
⚠️ Problem Description
Inspection: Annual Equipment Calibration Service Equip: 4 https://www.ebiotrack.com/omnicor/inspection.php?iid=10067

Timeline

📞
Case Linked Jul 30, 8:39 AM
Case Number: 00514774
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Jul 30, 11:14 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Jul 30, 4:25 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 10m
⚠️ 5.9 business days
🗓️
2 Status: Scheduled Aug 6, 8:00 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-08T13:00:00.000+0000
🚨 10.0 business days
🆕
3 Status: Entered Aug 19, 9:31 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: James Duff
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-08T13:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 4, 4:35 PM
Scheduled For: 2025-09-09T13:00:00.000+0000
3.9 business days
🔧
Status: Tech On Site by James Duff Sep 9, 9:19 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 23h
⏱️
3x Labor Added Sep 9, 10:19 AM
Type: Labor
Status: Open
Qty: 11, 0.5
🚗
2 2x Travel Added Sep 9, 10:25 AM
2x Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.033333333333333
🚗
Status: Tech Off Site by James Duff Sep 9, 10:43 AM
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 1h 23m, 0m
3.0 business days
📄
Status: Ready to Bill by Diane Patton Sep 11, 9:22 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 22h, 0m
3.0 business days
🧾
Invoice Created Sep 15, 4:39 PM
Invoice Number: SM-240571

Bottlenecks

Assigned
Duration: 5.4 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 15.0 business days (threshold: 2.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00514774
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
James Duff
Scheduled
Sep 9, 9:00 AM
Created
Jul 30, 11:14 AM
Invoice #
SM-240571

Work Details (6)

Name Type Status Qty Amount Date
WL-02929517 Labor Open 11 $0.00 Sep 9, 10:19 AM
WL-02929518 Labor Open 0.5 $0.00 Sep 9, 10:19 AM
WL-02929519 Labor Open 1 $650.00 Sep 9, 10:19 AM
WL-02929526 Travel Open 15 - Sep 9, 10:25 AM
WL-02929527 Travel Open 1 - Sep 9, 10:25 AM
WL-02929532 Labor Open 0.033333333333333 $0.00 Sep 9, 10:27 AM

Details