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WO-01295099 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Bolt Biotherapeutics Inc — 900 Chesapeake Dr, REDWOOD CITY CA, 94063

Jul 31, 2025 → Sep 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (7 biz days early)
Active: 35 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
▶ Clock Running
Status: Created
Jul 31 → Jul 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 31 → Jul 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 31 → Aug 1, 2025
1 business day (counted)
Running total: 1 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Aug 1 → Sep 19, 2025
34 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 35 of ? biz days used
Created: Jul 31, 2025 Completed: Sep 19, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 31 → Jul 31 Created ▶ Running 0 0
Jul 31 → Jul 31 Ready for Scheduling ▶ Running 0 0
Jul 31 → Aug 1 Assigned ▶ Running 1 1
Aug 1 → Sep 19 Scheduled ▶ Running 34 35
Sep 19 → Sep 19 Tech On Site ▶ Running 0 35
Dispatch 0.0d
Coordinators 35.8d
Field Work 0.8d
Billing 11.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
35.8 days
Over SLA
Field Work
0.8 days
Billing
11.6 days
Over SLA
Created: Jul 31, 2025 Due: Sep 30, 2025 Completed: Sep 19, 2025 (11 days early)
📅
35.6 days Total Age
⏱️
34.2d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
43.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00515382
6007532409
Closed
28R SYS-LC-1260II Contract ends 08/07/2026 repair included PM PM only - customer supplies the UV lamp G4237A 000000000032266625 4ps/10pt, 4-column selector, 800 bar G7116A DEAEM13628 1260 Infinity II Multicolumn Thermostat G7167A DEAGY03443 1260 Infinity II Multisampler G4761A DEBDS02722 Upgrade InfinityLab Sample Thermostat G7112B DEAGO08984 1260 Infinity II Binary Pump G7165A DEAC802899 1260 Infinity II MW Detector
Priority
High
Origin
Web
Reason
New Case
Contact
Shea Bernard
Owner
Leona Coonrod
Created
Jul 31, 2025
Work Orders from this Case (1)
WO-01295099 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Jul 31, 2025 • Closed: Sep 19, 2025
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 34.2 days stuck in "Scheduled"
⏱️
Total Delay 43.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
1.6d / 0.5d SLA
Scheduled
34.2d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
10.4d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1 August 2025 Larry Ablerty

location wants service in September.

Advised Leona for due date change from August to September.


1 August 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame.


Please assign to Larry Alberty ARP to site is 20 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-1260II Contract ends 08/07/2026 repair included PM PM only - customer supplies the UV lamp G4237A 000000000032266625 4ps/10pt, 4-column selector, 800 bar G7116A DEAEM13628 1260 Infinity II Multicolumn Thermostat G7167A DEAGY03443 1260 Infinity II Multisampler G4761A DEBDS02722 Upgrade InfinityLab Sample Thermostat G7112B DEAGO08984 1260 Infinity II Binary Pump G7165A DEAC802899 1260 Infinity II MW Detector
📄 Description
1260 Infinity II Binary Pump
📞 Call Description
SEP 2025 LC PM

Timeline

📞
▶
4 Case Linked Jul 31, 3:26 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01295099
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Aug 1, 6:07 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-09-19T13:00:00.000+0000
🚨 34.7 business days
🚗
▶
2 5x Travel Added Sep 19, 10:12 AM
5x Travel Added → Status: Tech On Site
🔧
Status: Tech On Site by Larry Alberty
From: Scheduled
To: Tech On Site
Duration in Previous: 48d 16h
⏱️
▶
2 3x Labor Added Sep 19, 4:22 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Larry Alberty
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 8m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 22, 5:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
🚨 10.9 business days
📨
Status: Invoice Pending by Hannah Shaw Oct 6, 6:06 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 0h
💰
Status: Invoiced by Hannah Shaw Oct 7, 1:54 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 19h 47m
🧾
Invoice Created Oct 7, 3:32 PM
Invoice Number: SM-243053

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 34.2 business days (threshold: 2.0 business days)
Exceeded by 32.2 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours
Ready to Bill
Duration: 10.4 business days (threshold: 1.0 business days)
Exceeded by 9.4 business days

🔗 Related Artifacts

📞
Case 00515382
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Sep 19, 9:00 AM
Created
Jul 31, 3:26 PM
Invoice #
SM-243053

Work Details (8)

Name Type Status Qty Amount Date
WL-02942205 Travel Open 20 $180.00 Sep 19, 10:12 AM
WL-02942206 Travel Open 20 $0.00 Sep 19, 10:12 AM
WL-02942207 Parts Open 1 $0.00 Sep 19, 10:12 AM
WL-02942208 Parts Open 1 $0.00 Sep 19, 10:12 AM
WL-02942209 Parts Open 1 $0.00 Sep 19, 10:12 AM
WL-02942806 Labor Open 1 $0.00 Sep 19, 4:22 PM
WL-02942807 Labor Open 4 $456.00 Sep 19, 4:22 PM
WL-02942808 Labor Open 1 $0.00 Sep 19, 4:22 PM

Details