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WO-01295100 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Amphastar Pharmaceuticals Inc — 13760 Magnolia Ave, Chino CA, 91710

Jul 31, 2025 → Oct 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (21 biz days early)
Active: 43 biz days
🕐 Clock stopped: Tech Off Site (Oct 1, 2025)
▶ Clock Running
Status: Created
Jul 31 → Jul 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jul 31 → Jul 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Jul 31 → Aug 19, 2025
13 business days (counted)
Running total: 13 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Aug 19 → Oct 1, 2025
30 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 43 of ? biz days used
Created: Jul 31, 2025 Tech Off Site: Oct 1, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jul 31 → Jul 31 Created ▶ Running 0 0
Jul 31 → Jul 31 Ready for Scheduling ▶ Running 0 0
Jul 31 → Aug 19 Assigned ▶ Running 13 13
Aug 19 → Oct 1 Scheduled ▶ Running 30 43
Oct 1 → Oct 1 Tech On Site ▶ Running 0 43
Dispatch 0.0d
Coordinators 43.9d
Field Work 2.0d
Billing 13.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
43.9 days
Over SLA
Field Work
2.0 days
Billing
13.5 days
Over SLA
Created: Jul 31, 2025 Due: Oct 31, 2025 Completed: Oct 2, 2025 (29 days early)
📅
44.6 days Total Age
⏱️
30.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
53.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00515390
6007869989
Closed
28R SYS-LC-1200 Contract ends 02/14/2026 repair included PM PM only - customer supplies the UV lamp G1315B DE63058459 1200 Diode-array Detector G1322A-B JP73060462 1200 Vacuum Degasser G1316A-B DE63064585 1200 Thermostatted Column Compartment G1311A-B DE62962183 1200 Series Quaternary Pump G1329A DE64763404 1200 Series Standard Autosampler
Priority
High
Origin
Web
Reason
New Case
Contact
Allie Bo
Owner
Leona Coonrod
Created
Jul 31, 2025
Work Orders from this Case (1)
WO-01295100 (current) Invoiced
Preventive Maintenance • Hermilo Solano
Created: Jul 31, 2025 • Closed: Oct 2, 2025
Completed with significant delays
Invoiced • 216 days old
🚨
Primary Delay 30.3 days stuck in "Scheduled"
⏱️
Total Delay 53.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
13.6d / 0.5d SLA
Scheduled
30.3d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Tech Off Site
1.2d / 2.0d SLA
Closed
0.5d / 1.0d SLA
Ready to Bill
13.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10-01-HSolano- Travel "From Site" is in WO-01307438. Please assign to Hermilo Solano ARP to site is 25 miles. Zone 1
🔧 Work Performed
Performed annual Preventative Maintenance. All required PM parts were replaced. Intensity Test Failed. Customer did not provide UV Lamp for replacement during PM Service; therefore, customer was advised to purchase new UV Lamp and replace. Intensity test will need to be performed after replacement. The Leak Test and Pressure was not passing before repair.
🔍 Technician Findings
N/A
⚠️ Problem Description
28R SYS-LC-1200 Contract ends 02/14/2026 repair included PM PM only - customer supplies the UV lamp G1315B DE63058459 1200 Diode-array Detector G1322A-B JP73060462 1200 Vacuum Degasser G1316A-B DE63064585 1200 Thermostatted Column Compartment G1311A-B DE62962183 1200 Series Quaternary Pump G1329A DE64763404 1200 Series Standard Autosampler
📄 Description
LC 1200 System
📞 Call Description
OCT 2025 LC PM

Timeline

📞
▶
4 Case Linked Jul 31, 3:34 PM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01295100
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Hermilo Solano
🚨 14.0 business days
📅
▶
2 Dispatch Scheduled Aug 19, 5:21 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Hermilo Solano
From: Assigned
To: Scheduled
Duration in Previous: 19d 1h
🚨 30.8 business days
🔧
Status: Tech On Site by Hermilo Solano Oct 1, 12:15 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 42d 18h
🚗
Status: Tech Off Site by Hermilo Solano Oct 1, 6:28 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6h 12m
⏱️
8x Labor Added Oct 2, 12:00 PM
Type: Labor, Travel, Parts
Status: Open
Qty: 0.75, 4.25, 1
✔️
Status: Completed by Hermilo Solano Oct 2, 12:19 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 17h 50m
📄
Status: Ready to Bill by Hannah Shaw Oct 2, 4:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3h 44m
🚨 14.0 business days
📨
▶
2 Status: Invoice Pending Oct 22, 3:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Oct 27, 12:21 PM
Invoice Number: SM-244382

Bottlenecks

Assigned
Duration: 13.6 business days (threshold: 4.0 business hours)
Exceeded by 13.1 business days
Scheduled
Duration: 30.3 business days (threshold: 2.0 business days)
Exceeded by 28.3 business days
Ready to Bill
Duration: 13.5 business days (threshold: 1.0 business days)
Exceeded by 12.5 business days

🔗 Related Artifacts

📞
Case 00515390
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Hermilo Solano
Scheduled
Oct 1, 11:30 AM
Created
Jul 31, 3:35 PM
Invoice #
SM-244382

Work Details (8)

Name Type Status Qty Amount Date
WL-02957497 Labor Open 0.75 $0.00 Oct 2, 12:00 PM
WL-02957498 Labor Open 4.25 $456.00 Oct 2, 12:00 PM
WL-02957499 Travel Open 25 $180.00 Oct 2, 12:00 PM
WL-02957500 Parts Open 1 $0.00 Oct 2, 12:00 PM
WL-02957501 Parts Open 1 $0.00 Oct 2, 12:00 PM
WL-02957502 Parts Open 1 $0.00 Oct 2, 12:00 PM
WL-02957503 Parts Open 1 $0.00 Oct 2, 12:00 PM
WL-02957504 Parts Open 1 $0.00 Oct 2, 12:00 PM

Details