Primary Delay17.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay30.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
17.0d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.6d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/18/25 AJinerson - Rec. VM from POC Casey regarding tech left tool behind. Called Casey back at 337-497-9355 and left VM regarding this.
9/2/25 AJinerson - This is currently on tech's calendar for arrival at 10AM Central, but per notes below, tech arrival is between 11AM-1PM Central. I'm moving up on calendar to reflect Central time.
8/29/25 RCook- Received email from Jennifer Rice stating they have 6 pieces of equipment listed below. Updated scheduled end time to reflect correct amount of time needed onsite.
AED CARDIAC SCIENCE
D00000100964 EKG Burdick
8300 E8300-003052 Scale Health O Meter
500KL 5000055372 Thermometer Welch Allyn
PRO6000 24217K50041 Thermometer Welch Allyn
690 19190381 Thermometer Exergen
TAT2000 N/A
8/29/25 RCook- Received confirmation from Moniqua to schedule for 9/15/25. Arrival time between 11AM-1PM. Sent email to Moniqua to confirm equipment count to determine how long technician will need to be onsite and if overnight stay will be needed. See logged email.
8/28/25 RCook- Received email from Moniqua stating any day the week of 9/15/25 works for this site. Offered to schedule for 9/15/25. Arrival time between 11AM-1PM. Waiting for confirmation. See logged email.
8/25/25 AJinerson - Sent email to Purchasing Support offering tech visit on Tuesday, 9/2 or Wednesday, 9/3 with estimated arrival between 11am-1pm.
🔧Work Performed
9/15 Jason - Inspection Complete - Performed inspection on 6 devices. All devices passed inspection. Placed all devices back into service.
🔍Technician Findings
Located all devices that needed to be inspected and added them to the system.
⚠️Problem Description
Inspection: Initial Annual Inspection Service
Equip: (0) Initial inspection
https://www.ebiotrack.com/inspection.php?iid=29047
📋
Outbound to +13374979355
Completed Sep 18, 2025
9/18/25 AJinerson - Rec. VM from POC Casey regarding tech left tool behind. Called Casey back at 337-497-9355 and left VM regarding this.
📋
Inbound from +13372107670
Completed Sep 17, 2025
Tech left one of his tools, EKG tester at the site.
📧
Email:Re: EMSAR Service Request - Calcasieu Parish - 1106 Ryan St Lake Charles, LA 70601 - WO-01295221
Completed Aug 29, 2025
From: purchasingsupport@careatc.com
To: rhea.cook@emsar.com
Cc: moniquahoskin@careatc.com, abby.jinerson@emsar.com, charlesmclemore@careatc.com, stacyhenderson@careatc.com
the items below are the equipment that I know about at corporate.
Equipment Type
Manufacturer
Brand
Model #
Serial #
AED
CARDIAC SCIENCE
D00000100964
EKG
Burdick
8300
E8300-003052
Scale
Health O Meter
500KL
5000055372
Thermometer
Welch Allyn
PRO6000
24217K50041
Thermometer
Welch Allyn
690
19190381
Thermometer
Exergen
TAT2000
N
📧
Email:Re: EMSAR Service Request - Calcasieu Parish - 1106 Ryan St Lake Charles, LA 70601 - WO-01295221
Completed Aug 28, 2025
From: rhea.cook@emsar.com
To: moniquahoskin@careatc.com, abby.jinerson@emsar.com, purchasingsupport@careatc.com, charlesmclemore@careatc.com
Cc: stacyhenderson@careatc.com
Hi Moniqua,
We can have our technician onsite on 9/15/25 with an arrival time between 11AM-1PM. Please confirm that this date and time works for your facility. Thank you!
Thank you,
Rhea Cook
Account Service Coordinator II - Floater & Trainer
937-365-7445
rhea.cook@emsar.com<mailto:rhea.cook@emsar.com>
www.emsar.com<http://ww
📧
Email: EMSAR Service Request - Calcasieu Parish - 1106 Ryan St Lake Charles, LA 70601 - WO-01295221
Completed Aug 25, 2025
To: purchasingsupport@careatc.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Calcasieu Parish - 1106 Ryan St Lake Charles, LA 70601 - WO-01295221
Body:
Good morning,
I'm reaching out to schedule our technician's visit for the Annual Inspection Service on the medical equipment at the CareATC - Calcasieu Parish location at 1106 Ryan St Lake Charles, LA 70601.
We currently have availability to schedule our visit on Tuesday, 9/2 or Wednesday, 9/3
📅
WO-01295221 - Inspection - Lake Charles - Calcasieu Parish
Sep 15, 2025 12:00pm – 1:00pm
Work Order: WO-01295221
Account: CareATC
Customer Case Number:
Location: Calcasieu Parish
Address: 1106 Ryan St, Lake Charles, LA 70601
Manufacturer:
Model #:
Serial #:
Contact Name: Purchasing Support
Contact Phone: 918-947-6607
Contact Email: purchasingsupport@careatc.com
Due Date: 9/30/2025
S
Timeline
📞
Case Linked Aug 1, 1:00 AM
Case Number:00515492
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 1, 10:45 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨17.0 business days
👷
▶
2
Technician Assigned Aug 25, 10:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:23d 23h
⚠️5.0 business days
🗓️
▶
2
Status: Scheduled Aug 29, 8:56 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For:2025-09-15T15:00:00.000+0000
⏳2.0 business days
📅
Dispatch Scheduled by Abby JinersonSep 2, 8:52 AM
Scheduled For:2025-09-15T16:00:00.000+0000
🚨10.0 business days
🔧
Status: Tech On Site by Jason CunninghamSep 15, 11:42 AM
From:Scheduled
To:Tech On Site
Duration in Previous:17d 2h
🚗
Status: Tech Off Site by Jason CunninghamSep 15, 4:04 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:4h 21m
⏱️
5x Labor Added Sep 15, 8:02 PM
Type:Labor, Travel
Status:Open
Qty:3.5, 1, 176
✔️
Status: Completed by Jason CunninghamSep 15, 8:34 PM
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:4h 29m, 0m
⏳2.4 business days
📄
▶
2
Status: Ready to Bill Sep 17, 4:17 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
⏳3.0 business days
🧾
Invoice Created Sep 21, 10:58 AM
Invoice Number:SM-241238
Bottlenecks
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)