Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295231 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Wilcox Memorial Hospital — 3-3420 Kuhio Hwy., Lihue HI, 96766

Aug 1, 2025 → Oct 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (45 biz days early)
Active: 17 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
▶ Clock Running
Status: Created
Aug 1 → Aug 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Aug 1 → Sep 29, 2025
40 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Sep 30, 2025
1 business day (counted)
Running total: 1 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 23, 2025
16 business days (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 17 of ? biz days used
Created: Aug 1, 2025 Completed: Oct 23, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 1 → Aug 1 Created ▶ Running 0 0
Aug 1 → Sep 29 Ready for Release ⏸ Paused 40 —
Sep 29 → Sep 30 Ready for Scheduling ▶ Running 1 1
Sep 30 → Oct 23 Scheduled ▶ Running 16 17
Oct 23 → Oct 23 Tech On Site ▶ Running 0 17
Dispatch 0.6d
Holding 40.5d (excluded)
Coordinators 18.5d
Field Work 0.6d
Billing 1.7d
✓ SLA Met
Dispatch
0.6 days
Over SLA
Holding (excluded from total)
40.5 days
Coordinators
18.5 days
Over SLA
Field Work
0.6 days
Billing
1.7 days
Over SLA
Created: Aug 1, 2025 Due: Dec 31, 2025 Completed: Oct 24, 2025 (68 days early)
📅
58.3 days Total Age
⏱️
40.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
16.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00515632
URGENT Philips WO Request
Closed
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
Priority
Standard
Origin
Email
Reason
New Case
Contact
Randall Ledford
Owner
Shelby Robinson
Created
Aug 1, 2025
Work Orders from this Case (1)
WO-01295231 (current) Invoiced
FCO • Allan Klus
Created: Aug 1, 2025 • Closed: Oct 23, 2025
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 40.5 days stuck in "Ready for Release"
⏱️
Total Delay 16.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.6d / 0.5d SLA
Ready for Release
40.5d
Ready for Scheduling
1.5d / 1.0d SLA
Scheduled
16.9d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
5.0d
Ready to Bill
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/30/2025 RFosbury - recd email from Lee, leeann.majewski@wilcoxhealth.org confirming date. Have FSE scheduled for OCT 23rd.

09/30/2025 RFosbury - Sent email to Lee, leeann.majewski@wilcoxhealth.org offering to schedule OCT 22nd and/or OCT 23rd.

09/29/2025 MHamersley - recd email from Lee confirming devices and ready for scheduling.


09/29/2025 MHamersley - called 808-245-1091, call went to RT VM/LM; called 808-245-1108, Randall Ledford, no answer/unable to leave msg; sent f/u emails: randall.ledford@wilcoxhealth.org & leeann.majewski@wilcoxhealth.org


09/22/2025 MHamersley - called 808-245-1091, call went to RT VM/LM; sent emails: randall.ledford@wilcoxhealth.org

leeann.majewski@wilcoxhealth.org


09/17/2025 YEspino Called 808-245-1038 to speak to Lee Ann to verify the devices in question. Was able to speak to Jasmin from X-ray and she advised she would transfer me over to Mammal because thats the dept Lee Ann works. Was unable to speak to her so i left a message.


09/05/2025 YEspino Called 808-245-1038 to speak to Lee Ann Majewski to verify the devices in question. Was unable to speak to her or leave a message.

🔧 Work Performed
Completed FCO86600066, all required tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📞
Case Linked Aug 1, 11:04 AM
Case Number: 00515632
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 1, 11:19 AM
Work Order: WO-01295231
Type: FCO
Priority: PC
✅
Status: Ready for Release by Cristina Everetts Aug 1, 3:54 PM
From: Entered
To: Ready for Release
Duration in Previous: 4h 35m
🚨 41.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 29, 3:42 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 58d 23h
👷
▶
3 Technician Assigned Sep 30, 12:39 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-23T12:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20h 57m
🚨 17.0 business days
🔧
Status: Tech On Site by Allan Klus Oct 23, 5:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23d 5h
⏱️
▶
2 2x Labor Added Oct 23, 7:15 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added Oct 23, 7:29 PM
Labor Added → Status: Completed → Status: Tech Off Site
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 45m
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 2m
🚗
▶
2 Travel Added Oct 23, 10:30 PM
Travel Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 2h 58m
⏱️
▶
2 Labor Added Oct 24, 9:11 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 10h 42m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 30, 2:35 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Oct 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 13h 25m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:41 AM
Invoice Number: SM-245206

Bottlenecks

Entered
Duration: 4.6 business hours (threshold: 4.0 business hours)
Exceeded by 0.6 business hours
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Scheduled
Duration: 16.9 business days (threshold: 2.0 business days)
Exceeded by 14.9 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

📞
Case 00515632
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Oct 23, 8:00 AM
Created
Aug 1, 11:19 AM
Invoice #
SM-245206

Work Details (6)

Name Type Status Qty Amount Date
WL-02982213 Labor Open 4.25 $200.00 Oct 23, 7:15 PM
WL-02982214 Travel Open 7 $0.00 Oct 23, 7:15 PM
WL-02982215 Labor Open 0.5 $0.00 Oct 23, 7:17 PM
WL-02982232 Labor Open 1.75 $249.38 Oct 23, 7:29 PM
WL-02982509 Travel Open 2 $0.00 Oct 23, 10:30 PM
WL-02982699 Labor Open 0.016666666666667 $38.00 Oct 24, 9:11 AM

Details