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WO-01295234 ↗ ServiceMax

ELLIS COUNTY EMS (OK) • Preventive Maintenance • PSM

📍 Ellis County EMS — 1201 E. 1st St, Shattuck OK, 73858

Aug 1, 2025 → Sep 22, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (14 biz days late)
Active: 35 biz days
🕐 Clock stopped: Completed (Sep 22, 2025)
▶ Clock Running
Status: Created
Aug 1 → Aug 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 1 → Aug 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Aug 1 → Aug 26, 2025
17 business days (counted)
Running total: 17 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Aug 26 → Sep 2, 2025
4 business days (counted)
Running total: 21 of ? biz days used
6d
▶ Clock Running
Status: Reschedule
Sep 2 → Sep 10, 2025
6 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 10 → Sep 12, 2025
2 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: 05-Tech-Off-Site
Sep 12 → Sep 12, 2025
0 business days (counted)
Running total: 29 of ? biz days used
4d
▶ Clock Running
Status: Reschedule
Sep 12 → Sep 18, 2025
4 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 22, 2025
2 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: 04-Scheduled
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 35 of ? biz days used
Created: Aug 1, 2025 Completed: Sep 22, 2025
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Aug 1 → Aug 1 Created ▶ Running 0 0
Aug 1 → Aug 1 Ready for Scheduling ▶ Running 0 0
Aug 1 → Aug 26 Assigned ▶ Running 17 17
Aug 26 → Sep 2 Scheduled ▶ Running 4 21
Sep 2 → Sep 10 Reschedule ▶ Running 6 27
Sep 10 → Sep 12 Scheduled ▶ Running 2 29
Sep 12 → Sep 12 Tech On Site ▶ Running 0 29
Sep 12 → Sep 12 05-Tech-Off-Site ▶ Running 0 29
Sep 12 → Sep 18 Reschedule ▶ Running 4 33
Sep 18 → Sep 22 Scheduled ▶ Running 2 35
Sep 22 → Sep 22 Tech On Site ▶ Running 0 35
Sep 22 → Sep 22 04-Scheduled ▶ Running 0 35
Dispatch 0.0d
Coordinators 39.5d
Field Work 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.5 days
Over SLA
Field Work
1.4 days
Created: Aug 1, 2025 Due: Sep 30, 2025 Completed: Sep 22, 2025 (8 days early)
📅
36.0 days Total Age
⏱️
17.9d in Assigned Longest Stage
🔄
14 transitions Status Changes
⚠️
29.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Darrell Hendrix — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 12, 2025
Visit 2 Sep 22, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00515499
eBiotrack - Automated New Inspection Created
Closed
Inspection: Semi-Annual Equipment PM Equip: 4 https://www.ebiotrack.com/inspection.php?iid=29052
Priority
Standard
Origin
Email
Reason
New Case
Contact
Justin Longhofer
Owner
John Rolston
Created
Aug 1, 2025
Work Orders from this Case (1)
WO-01295234 (current) Invoiced
Preventive Maintenance • Darrell Hendrix
Created: Aug 1, 2025 • Closed: Sep 22, 2025
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 17.9 days stuck in "Assigned"
⏱️
Total Delay 29.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
17.9d / 0.5d SLA
Scheduled
10.4d / 2.0d SLA
Reschedule
11.1d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
05-Tech-Off-Site
0.0d
04-Scheduled
0.0d
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/18 KKelch scheduled per logged email from Justin

9/16 KKelch sent email for scheduling

9/10 KKelch- FSE scheduled directly with the site for Friday

9/8/2025 Sramen - found with order type inspection. Changed to PM since this is EMS.


9/8 KKelch called Justin to schedule for tomorrow between 12 and 1 pm. Unable to leave VM, sent email. 

9/2 KKelch sent Justin an email for rescheduling

8/26 KKelch scheduled per logged email from Justin

8/25 KKelch sent Justin an email for scheduling

8/18 KKelch called Justin to schedule for 9/9 between 12 and 1 pm. Unable to leave VM, sent email. 

🔧 Work Performed
pm 5 cots
🔍 Technician Findings
Pm 5 cots
⚠️ Problem Description
Inspection: Semi-Annual Equipment PM Equip: 4 https://www.ebiotrack.com/inspection.php?iid=29052

Timeline

📞
Case Linked Aug 1, 1:00 AM
Case Number: 00515499
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Aug 1, 11:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Aug 1, 12:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 28m
🚨 18.0 business days
🗓️
2 Status: Scheduled Aug 26, 10:07 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-02T17:00:00.000+0000
⚠️ 5.0 business days
🔄
Status: Reschedule by Kaitlyn Kelch Sep 2, 9:15 AM
From: Scheduled
To: Reschedule
Duration in Previous: 6d 23h
⚠️ 7.0 business days
🗓️
2 Status: Scheduled Sep 10, 4:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-12T16:00:00.000+0000
2.9 business days
🔧
Status: Tech On Site by Darrell Hendrix Sep 12, 11:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 19h
⏱️
3 8x Labor Added Sep 12, 7:31 PM
8x Labor Added → Status: 05-Tech-Off-Site → Status: Reschedule
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Tech On Site
To: 05-Tech-Off-Site
Duration in Previous: 7h 35m
🔄
Status: Reschedule by Darrell Hendrix
From: 05-Tech-Off-Site
To: Reschedule
Duration in Previous: 1m
4.6 business days
🗓️
2 Status: Scheduled Sep 18, 10:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-22T16:00:00.000+0000
3.0 business days
🔧
Status: Tech On Site by Darrell Hendrix Sep 22, 2:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 3h
🚗
3 9x Travel Added Sep 22, 6:09 PM
9x Travel Added → Status: 04-Scheduled → Status: Completed
📋
Status: 04-Scheduled by Ben Saur
From: Tech On Site
To: 04-Scheduled
Duration in Previous: 3h 49m
✔️
Status: Completed by Darrell Hendrix
From: 04-Scheduled
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by Darrell Hendrix Sep 22, 6:14 PM
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Sep 23, 9:50 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 15h 36m, 0m
4.0 business days
🧾
Invoice Created Sep 27, 2:00 AM
Invoice Number: SM-241758

Bottlenecks

Assigned
Duration: 17.9 business days (threshold: 4.0 business hours)
Exceeded by 17.4 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business hours
Reschedule
Duration: 4.1 business days (threshold: 2.0 business days)
Exceeded by 2.1 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours

🔗 Related Artifacts

📞
Case 00515499
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Darrell Hendrix
Scheduled
Sep 22, 12:00 PM
Created
Aug 1, 11:30 AM
Invoice #
SM-241758

Work Details (17)

Name Type Status Qty Amount Date
WL-02934799 Labor Open 1.25 $0.00 Sep 12, 7:31 PM
WL-02934800 Labor Open 1.25 $0.00 Sep 12, 7:31 PM
WL-02934801 Labor Open 3.25 $0.00 Sep 12, 7:31 PM
WL-02934802 Travel Open 164 $0.00 Sep 12, 7:31 PM
WL-02934803 Labor Open 1.25 $0.00 Sep 12, 7:31 PM
WL-02934804 Labor Open 1.25 $0.00 Sep 12, 7:31 PM
WL-02934805 Labor Open 3 $0.00 Sep 12, 7:31 PM
WL-02934806 Travel Open 164 $0.00 Sep 12, 7:31 PM
WL-02945004 Travel Open 148 $0.00 Sep 22, 6:09 PM
WL-02945000 Labor Open 1.25 $0.00 Sep 22, 6:09 PM
WL-02945001 Labor Open 3.25 $0.00 Sep 22, 6:09 PM
WL-02945002 Travel Open 148 $0.00 Sep 22, 6:09 PM
WL-02945003 Labor Open 3.5 $0.00 Sep 22, 6:09 PM
WL-02945006 Parts Open 1 $0.00 Sep 22, 6:09 PM
WL-02945007 Parts Open 1 $0.00 Sep 22, 6:09 PM
WL-02945008 Parts Open 2 $0.00 Sep 22, 6:09 PM
WL-02945005 Parts Open 16 $0.00 Sep 22, 6:09 PM

Details