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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295284 ↗ ServiceMax

WAVES AMBULANCE • Calibration • PSM

📍 WAVES AMBULANCE — PO BOX 156 202 Bennett Rd, CAMILLUS NY, 13031

Aug 1, 2025 → Sep 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (20 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Sep 30, 2025)
▶ Clock Running
Status: Created
Aug 1 → Aug 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 1 → Aug 4, 2025
1 business day (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Aug 4 → Aug 11, 2025
5 business days (counted)
Running total: 6 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Aug 11 → Sep 9, 2025
20 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 26 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Sep 9 → Sep 30, 2025
15 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 41 of ? biz days used
Created: Aug 1, 2025 Completed: Sep 30, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 1 → Aug 1 Created ▶ Running 0 0
Aug 1 → Aug 4 Ready for Scheduling ▶ Running 1 1
Aug 4 → Aug 11 Assigned ▶ Running 5 6
Aug 11 → Sep 9 Scheduled ▶ Running 20 26
Sep 9 → Sep 9 Reschedule ▶ Running 0 26
Sep 9 → Sep 30 Scheduled ▶ Running 15 41
Sep 30 → Sep 30 Tech On Site ▶ Running 0 41
Dispatch 0.0d
Coordinators 44.8d
Field Work 1.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.8 days
Over SLA
Field Work
1.2 days
Created: Aug 1, 2025 Due: Sep 30, 2025 Completed: Oct 1, 2025 (on time)
📅
41.8 days Total Age
⏱️
21.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
41.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00515551
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment Calibration Service 61 Pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10075
Priority
Standard
Origin
Email
Reason
New Case
Contact
Darryl Mawson
Owner
Kimberly Hardison
Created
Aug 1, 2025
Work Orders from this Case (1)
WO-01295284 (current) Invoiced
Calibration • Erwin Forster
Created: Aug 1, 2025 • Closed: Sep 30, 2025
Completed with significant delays
Invoiced • 215 days old
🚨
Primary Delay 21.0 days stuck in "Scheduled"
⏱️
Total Delay 41.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
5.9d / 0.5d SLA
Scheduled
37.0d / 2.0d SLA
Reschedule
0.1d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
9/9 KSmith -- Scheduled for 9/30 with Darryl

9/9 KSmith -- Text from Erwin that he does not have the stickers to complete this. Will need to reschedule. Sent email to Darryl to reschedule for 9/30

8/11 KSmith -- Scheduled for 9/9 with Darryl

8/6 KSmith -- Sent email to Darryl to schedule for 9/9

8/4 KSmith -- Per Eric, Darryl is the POC

Dmawson@ems-waves.org

Darryl Mawson is the coordinator for this service

8/4 KSmith -- Sent email to schedule for 9/9

🔧 Work Performed
Inspected 68 items
🔍 Technician Findings
Inspection
⚠️ Problem Description
Semi-Annual Equipment Calibration Service 61 Pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10075

Timeline

📞
Case Linked Aug 1, 8:39 AM
Case Number: 00515551
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
2 Work Order Created Aug 1, 2:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
2.0 business days
👷
2 Technician Assigned Aug 4, 12:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 22h
⚠️ 6.0 business days
📅
2 Dispatch Scheduled Aug 11, 8:28 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 6d 19h
🚨 20.0 business days
📅
Dispatch Scheduled by Kourtney Smith Sep 8, 9:49 AM
Scheduled For: 2025-09-09T15:00:00.000+0000
🔄
Status: Reschedule by Kourtney Smith Sep 9, 9:32 AM
From: Scheduled
To: Reschedule
Duration in Previous: 29d 1h
🗓️
2 Status: Scheduled Sep 9, 10:32 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-30T15:00:00.000+0000
🚨 16.0 business days
🔧
Status: Tech On Site by Erwin Forster Sep 30, 11:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 0h
✔️
Status: Completed by Erwin Forster Sep 30, 4:18 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 14m
⏱️
6x Labor Added Sep 30, 7:52 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 2, 5, 1.9166666666667, 93
🏁
Status: Closed by Erwin Forster Sep 30, 8:24 PM
From: Completed
To: Closed
Duration in Previous: 4h 6m
3.4 business days
📄
Status: Ready to Bill by Diane Patton Oct 3, 11:19 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 14h, 0m
2.0 business days
🧾
Invoice Created Oct 6, 2:17 PM
Invoice Number: SM-242887

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days
Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00515551
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Calibration
Branch
N/A
Technician
Erwin Forster
Scheduled
Sep 30, 11:00 AM
Created
Aug 1, 2:12 PM
Invoice #
SM-242887

Work Details (6)

Name Type Status Qty Amount Date
WL-02955139 Labor Open 2 $0.00 Sep 30, 7:52 PM
WL-02955140 Labor Open 5 $1,680.00 Sep 30, 7:52 PM
WL-02955141 Labor Open 1.9166666666667 $0.00 Sep 30, 7:52 PM
WL-02955142 Travel Open 93 - Sep 30, 7:52 PM
WL-02955143 Travel Open 93 - Sep 30, 7:52 PM
WL-02955144 Expenses Open 1 $0.00 Sep 30, 7:52 PM

Details