Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295503 ↗ ServiceMax

Atrius Health • Inspection • PSM

📍 Atrius Health - Chelmsford — 228 Billerica Rd, Chelmsford MA, 01824

Aug 4, 2025 → Oct 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (32 biz days late)
Active: 52 biz days
🕐 Clock stopped: Completed (Oct 17, 2025)
▶ Clock Running
Status: Created
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 4 → Aug 6, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 6 → Aug 6, 2025
0 business days (counted)
Running total: 2 of ? biz days used
46d
▶ Clock Running
Status: Scheduled
Aug 6 → Oct 13, 2025
46 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 13 → Oct 14, 2025
1 business day (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 14, 2025
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Oct 14 → Oct 15, 2025
1 business day (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Oct 15 → Oct 16, 2025
1 business day (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 16 → Oct 17, 2025
1 business day (counted)
Running total: 52 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 52 of ? biz days used
Created: Aug 4, 2025 Completed: Oct 17, 2025
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 4 Created ▶ Running 0 0
Aug 4 → Aug 6 Ready for Scheduling ▶ Running 2 2
Aug 6 → Aug 6 Assigned ▶ Running 0 2
Aug 6 → Oct 13 Scheduled ▶ Running 46 48
Oct 13 → Oct 14 Tech On Site ▶ Running 1 49
Oct 14 → Oct 14 Tech Off Site ▶ Running 0 49
Oct 14 → Oct 14 Tech On Site ▶ Running 0 49
Oct 14 → Oct 15 Tech Off Site ▶ Running 1 50
Oct 15 → Oct 15 Tech On Site ▶ Running 0 50
Oct 15 → Oct 16 Tech Off Site ▶ Running 1 51
Oct 16 → Oct 17 Tech On Site ▶ Running 1 52
Oct 17 → Oct 17 Scheduled ▶ Running 0 52
Dispatch 0.0d
Coordinators 50.5d
Field Work 7.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.5 days
Over SLA
Field Work
7.6 days
Over SLA
Billing
0.0 days
Created: Aug 4, 2025 Due: Oct 31, 2025 Completed: Oct 17, 2025 (14 days early)
📅
53.0 days Total Age
⏱️
46.5d in Scheduled Longest Stage
🔄
15 transitions Status Changes
⚠️
48.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
40 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Mohamed Shareed — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 13, 2025
Visit 2 Oct 14, 2025
Visit 3 Oct 15, 2025
Visit 4 Oct 16, 2025
Visit 5 Oct 17, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00515837
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment Calibration Service - Automatic BP Monitor,Centrifuge,Dial BP,Dial BP Gauge,Digital Adult Scale,Digital Blood Pressure Device,Digital Pediatric Scale,Manometer,Mechanical Adult S 1013 Pcs Inspection Description: 6 Month Service Calibration Visit - Electrical Safety Performed With Sites Annual Safety Visit. Tech To Perform Electrical Safety Testing On New Equipment That is Not Tagged, And Or Expired/Missed Equipment Upon Arrival Check into Building Service/ Faclities Department Update Building Service/ Faclities Department on all repaired or failed devices Review with Building Service/ Faclities Department all missed devices once inspection is completed Label Must Include service Type Performed Include any Devices that are new or missed for Electrical Safety Test All Medical Devices - Label Device With EST Label with 1 Year Due Date Devices Receiving Calibration - Label Device With Calibration Label with 6 Month Due Date Devices Receiving EST and Calibration - 2 Separate Labels - Label Device with EST Label with 1 Year Due Date on Power Supply -Label Device With Calibration Label with 6 Month Due Date Centrifuges - Needing Speed Photo Tach Testing and Timer Test- With RPM Results Included on label with 6 Month https://www.ebiotrack.com/inspection.php?iid=29084
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mark Shepard
Owner
Kimberly Hardison
Created
Aug 2, 2025
Work Orders from this Case (1)
WO-01295503 (current) Invoiced
Inspection • Mohamed Shareed
Created: Aug 4, 2025 • Closed: Oct 17, 2025
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 46.5 days stuck in "Scheduled"
⏱️
Total Delay 48.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
47.5d / 2.0d SLA
Tech On Site
3.3d / 1.0d SLA
Tech Off Site
4.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/6 KSmith -- Sent email to schedule for 10/13-10/17 (Sending 3 FSE, Mohamed is one)

🔧 Work Performed
Completed semi annual inspection. All work documented in ebiotrackS.O #: 12-143-29084
🔍 Technician Findings
Completed semi annual inspection. All work documented in ebiotrackS.O #: 12-143-29084
⚠️ Problem Description
Semi-Annual Equipment Calibration Service - Automatic BP Monitor,Centrifuge,Dial BP,Dial BP Gauge,Digital Adult Scale,Digital Blood Pressure Device,Digital Pediatric Scale,Manometer,Mechanical Adult S 1013 Pcs Inspection Description: 6 Month Service Calibration Visit - Electrical Safety Performed With Sites Annual Safety Visit. Tech To Perform Electrical Safety Testing On New Equipment That is Not Tagged, And Or Expired/Missed Equipment Upon Arrival Check into Building Service/ Faclities Department Update Building Service/ Faclities Department on all repaired or failed devices Review with Building Service/ Faclities Department all missed devices once inspection is completed Label Must Include service Type Performed Include any Devices that are new or missed for Electrical Safety Test All Medical Devices - Label Device With EST Label with 1 Year Due Date Devices Receiving Calibration - Label Device With Calibration Label with 6 Month Due Date Devices Receiving EST and Calibration - 2 Separate Labels - Label Device with EST Label with 1 Year Due Date on Power Supply -Label Device With Calibration Label with 6 Month Due Date Centrifuges - Needing Speed Photo Tach Testing and Timer Test- With RPM Results Included on label with 6 Month https://www.ebiotrack.com/inspection.php?iid=29084

Timeline

📞
Case Linked Aug 2, 1:00 AM
Case Number: 00515837
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Aug 4, 8:56 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Aug 6, 3:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 6h
📅
▶
2 Dispatch Scheduled Aug 6, 4:08 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 26m
💵
Expenses Added Aug 6, 5:07 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 9.9 business days
👷
Technician Assigned by Kourtney Smith Aug 19, 9:08 PM
Technician: David Cavaco
🚨 37.4 business days
👷
Technician Assigned by Kourtney Smith Oct 10, 9:13 AM
Technician: Mohamed Shareed
⏳ 1.0 business days
🔧
Status: Tech On Site by Mohamed Shareed Oct 13, 12:30 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 67d 20h
⏱️
3x Labor Added Oct 13, 7:10 PM
Type: Labor
Status: Open
Qty: 1, 2
🚗
Status: Tech Off Site by Mohamed Shareed Oct 13, 8:15 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 7h 44m
🚗
6x Travel Added Oct 13, 8:20 PM
Type: Travel, Expenses, Labor
Status: Open
Qty: 6, 1, 4, 4.5, 0.5, 202
🔧
Status: Tech On Site by Mohamed Shareed Oct 14, 12:10 PM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 15h 55m
🚗
Status: Tech Off Site by Mohamed Shareed Oct 14, 5:05 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 4h 54m
⏱️
6x Labor Added Oct 14, 8:32 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 1, 4, 0.5, 34, 6
🔧
Status: Tech On Site by Mohamed Shareed Oct 15, 7:21 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 14h 16m
⏱️
3x Labor Added Oct 15, 11:15 AM
Type: Labor
Status: Open
Qty: 0.5, 2.5
🚗
Status: Tech Off Site by Mohamed Shareed Oct 15, 12:39 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 5h 17m
⏱️
2x Labor Added Oct 15, 1:07 PM
Type: Labor
Status: Open
Qty: 1.5
⏱️
4x Labor Added Oct 15, 7:18 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 6, 1
🔧
Status: Tech On Site by Mohamed Shareed Oct 16, 8:19 AM
From: Tech Off Site
To: Tech On Site
Duration in Previous: 19h 40m
⏱️
6x Labor Added Oct 16, 4:54 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 0.5, 1.75, 2.5, 6, 91
⏱️
3x Labor Added Oct 16, 6:07 PM
Type: Labor
Status: Open
Qty: 2, 1
🗓️
Status: Scheduled by Shawn Rogers Oct 17, 7:57 AM
From: Tech On Site
To: Scheduled
Duration in Previous: 23h 37m
⏱️
3x Labor Added Oct 17, 9:35 AM
Type: Labor
Status: Open
Qty: 1, 2.5
⏱️
3x Labor Added Oct 17, 7:16 PM
Type: Labor
Status: Open
Qty: 2.5, 4.5
✔️
▶
2 Status: Completed Oct 17, 7:35 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Mohamed Shareed
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Oct 21, 10:49 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Oct 22, 11:58 AM
Invoice Number: SM-244258

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 46.5 business days (threshold: 2.0 business days)
Exceeded by 44.5 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00515837
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Mohamed Shareed
Scheduled
Oct 13, 9:00 AM
Created
Aug 4, 8:56 AM
Invoice #
SM-244258

Work Details (40)

Name Type Status Qty Amount Date
WL-02892808 Expenses Open 1 $0.00 Aug 6, 5:07 PM
WL-02969168 Labor Open 1 $0.00 Oct 13, 7:10 PM
WL-02969169 Labor Open 2 $0.00 Oct 13, 7:10 PM
WL-02969170 Labor Open 2 $0.00 Oct 13, 7:10 PM
WL-02969252 Travel Open 6 - Oct 13, 8:20 PM
WL-02969253 Expenses Open 1 $0.00 Oct 13, 8:20 PM
WL-02969248 Labor Open 4 $0.00 Oct 13, 8:20 PM
WL-02969249 Labor Open 4.5 $0.00 Oct 13, 8:20 PM
WL-02969250 Labor Open 0.5 $0.00 Oct 13, 8:20 PM
WL-02969251 Travel Open 202 - Oct 13, 8:20 PM
WL-02970831 Labor Open 1 $0.00 Oct 14, 8:32 PM
WL-02970832 Labor Open 4 $0.00 Oct 14, 8:32 PM
WL-02970833 Labor Open 0.5 $0.00 Oct 14, 8:32 PM
WL-02970834 Travel Open 34 - Oct 14, 8:32 PM
WL-02970835 Travel Open 6 - Oct 14, 8:32 PM
WL-02970836 Expenses Open 1 $0.00 Oct 14, 8:32 PM
WL-02971272 Labor Open 0.5 $0.00 Oct 15, 11:15 AM
WL-02971273 Labor Open 2.5 $0.00 Oct 15, 11:15 AM
WL-02971274 Labor Open 2 $0.00 Oct 15, 11:15 AM
WL-02971451 Labor Open 1.5 $0.00 Oct 15, 1:07 PM
WL-02971450 Labor Open 1 $0.00 Oct 15, 1:07 PM
WL-02972085 Labor Open 0.5 $0.00 Oct 15, 7:18 PM
WL-02972086 Labor Open 5 $0.00 Oct 15, 7:18 PM
WL-02972087 Travel Open 6 - Oct 15, 7:18 PM
WL-02972088 Expenses Open 1 $0.00 Oct 15, 7:18 PM
WL-02973424 Labor Open 0.5 $0.00 Oct 16, 4:54 PM
WL-02973425 Labor Open 1.75 $0.00 Oct 16, 4:54 PM
WL-02973426 Labor Open 2.5 $0.00 Oct 16, 4:54 PM
WL-02973427 Travel Open 6 - Oct 16, 4:54 PM
WL-02973428 Travel Open 91 - Oct 16, 4:54 PM
WL-02973429 Expenses Open 1 $0.00 Oct 16, 4:54 PM
WL-02973507 Labor Open 2 $0.00 Oct 16, 6:07 PM
WL-02973508 Labor Open 1 $0.00 Oct 16, 6:07 PM
WL-02973509 Labor Open 2 $0.00 Oct 16, 6:07 PM
WL-02974170 Labor Open 1 $0.00 Oct 17, 9:35 AM
WL-02974171 Labor Open 2.5 $0.00 Oct 17, 9:35 AM
WL-02974172 Labor Open 2.5 $0.00 Oct 17, 9:35 AM
WL-02975533 Labor Open 2.5 $0.00 Oct 17, 7:16 PM
WL-02975534 Labor Open 4.5 $4,980.00 Oct 17, 7:16 PM
WL-02975535 Labor Open 2.5 $75.00 Oct 17, 7:16 PM

Details