Q-00029144
Follow up to WO-01284112
Inspection #: 28379
Asset ID: 13270821
Serial #: 161141996
Model: Ferno Washington Inc - 59T EZ-Glide
Notes: Wheels end of life - 1901493 (2),
missing lower motor cover - 2831650 (1),
paddles sticking and/or damaged 2831641 (kit)
Follow-up required. Reviewed service with customer, quote needed Noticeable physical damage on device
9/2 MOwens Sent email to Bruce to schedule the visit for 9/12.
8/28 MOwens Called and left a vm for Bruce Knoll to call back to schedule the repair visit.
8/25 MOwens
🔧Work Performed
INSTALLED LOWER MOTOR COVER; REPLACED REAR WHEELS WITH HARDWARE; REPLACED CONTROL PADDLES AND LUBED PER TSB; TESTED GOOD
🔍Technician Findings
WHEELS EOL; STICKING PADDLES; LOWER MOTOR COVER MISSING
⚠️Problem Description
Q-00029144
Follow up to WO-01284112
Inspection #: 28379
Asset ID: 13270821
Serial #: 161141996
Model: Ferno Washington Inc - 59T EZ-Glide
Notes: Wheels end of life - 1901493 (2),
missing lower motor cover - 2831650 (1),
paddles sticking and/or damaged 2831641 (kit)
Follow-up required. Reviewed service with customer, quote needed Noticeable physical damage on device https://www.ebiotrack.com/workorder.php?wo=67205
📧
Email:Re: Sea Isle Ambulance 59T EZ Glide Repair
Completed Sep 2, 2025
From: bknoll@seaislecitynj.us
To: mowens@emsar.com
Melissa,
Thanks works well for us. Thank you.
Bruce Knoll Jr.
Municipal Chief
Sea Isle City EMS Division
Sea Isle City Fire Department
233 John F. Kennedy Boulevard
Sea Isle City NJ 08243
E: bknoll@seaislecitynj.us | C: 609-778-7228
This e-mail transmission may contain confidential or legally privileged information that is intended only for the individual or entity named in the e-mail address. If you are not the intended recipient, you are hereb
📧
Email:Sea Isle Ambulance 59T EZ Glide Repair
Completed Sep 2, 2025
From: mowens@emsar.com
To: bknoll@seaislecitynj.us
Bruce
Looking at next week’s calendar for Chris, I will need to schedule this repair for Friday 9/12. Couldn’t remember if I gave you a date last week.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com<mailto:mowens@emsar.com>
www.emsar.com<http://www.emsar.com/>
803-791-1259
[facebook logo-small]<https://www.facebook.com/emsarinc> [twitter-icon] <http://twitter.com/emsarinc> [linkedin] <http://www.
📋
Outbound to +16097787228
Completed Aug 28, 2025
Called and left a vm for Bruce Knoll to call back to schedule the repair visit.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 11, 2025
To: bknoll@seaislecitynj.us
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01295509Location: SEA ISLE AMBULANCE CORPSAddress: 201 JFK BLVD Sea Isle City, NJ 08243Device: Problem Description: Q-00029144
Follow up to WO-01284112
Inspection #: 28379
Asset ID: 1
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 4, 2025
To: bknoll@seaislecitynj.us
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01295509Location: SEA ISLE AMBULANCE CORPSAddress: 201 JFK BLVD Sea Isle City, NJ 08243Device: Problem Description: Q-00029144
Follow up to WO-01284112
Inspection #: 28379
Asset ID: 1
📅
WO-01295509 - Repair - Sea Isle City - SEA ISLE AMBULANCE CORPS
Sep 12, 2025 2:00pm – 4:00pm
Work Order: WO-01295509
Account: SEA ISLE AMBULANCE CORPS
Customer Case Number:
Location: SEA ISLE AMBULANCE CORPS
Address: 201 JFK BLVD, Sea Isle City, NJ 08243
Manufacturer:
Model #:
Serial #:
Contact Name: Bruce Knoll
Contact Phone: 609-263-8686
Contact Email: bknoll@seaislecitynj.u
Timeline
📞
Case Linked Jul 22, 10:59 PM
Case Number:00512765
Subject:Needs Quote
Status:Closed
⚠️9.1 business days
📋
▶
2
Work Order Created Aug 4, 9:11 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Sherry Reich
From:Entered
To:L2 Screening
Duration in Previous:1m
📦
▶
2
Parts Requested Aug 4, 1:19 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:4h 6m
🚨11.0 business days
📅
Status: Ready for Scheduling by Ashlee StuckertAug 18, 9:27 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:13d 20h
👷
▶
2
Technician Assigned Aug 18, 4:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:7h 19m
🔩
▶
2
3x Parts Added Aug 19, 11:05 AM
3x Parts Added → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
🚨10.0 business days
🗓️
▶
2
Status: Scheduled Sep 2, 2:38 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-12T18:00:00.000+0000
⚠️8.0 business days
📅
Dispatch Scheduled by Melissa OwensSep 11, 8:50 AM
Scheduled For:2025-09-11T16:00:00.000+0000
📅
Dispatch Scheduled by Melissa OwensSep 11, 11:52 AM
Scheduled For:2025-09-12T18:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Chris GalassoSep 12, 1:49 PM