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WO-01295525 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Jeffersonville — 1437 E 10th St, Jeffersonville IN, 47130

Aug 4, 2025 → Oct 7, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (26 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Oct 8, 2025)
▶ Clock Running
Status: Created
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
43d
▶ Clock Running
Status: Assigned
Aug 4 → Oct 3, 2025
43 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 7, 2025
2 business days (counted)
Running total: 45 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 7 → Oct 8, 2025
1 business day (counted)
Running total: 46 of ? biz days used
Created: Aug 4, 2025 Completed: Oct 8, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 4 Created ▶ Running 0 0
Aug 4 → Aug 4 Ready for Scheduling ▶ Running 0 0
Aug 4 → Oct 3 Assigned ▶ Running 43 43
Oct 3 → Oct 7 Scheduled ▶ Running 2 45
Oct 7 → Oct 8 Tech On Site ▶ Running 1 46
Dispatch 0.0d
Coordinators 47.0d
Field Work 1.2d
Billing 16.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.0 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
16.6 days
Over SLA
Created: Aug 4, 2025 Due: Oct 31, 2025 Completed: Oct 8, 2025 (23 days early)
📅
46.2 days Total Age
⏱️
44.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
60.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00515888
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equip: 102 https://www.ebiotrack.com/inspection.php?iid=29099 Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Chandler
Owner
John Rolston
Created
Aug 3, 2025
Work Orders from this Case (1)
WO-01295525 (current) Invoiced
Inspection • Vincent Nyathi
Created: Aug 4, 2025 • Closed: Oct 7, 2025
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 44.0 days stuck in "Assigned"
⏱️
Total Delay 60.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
44.0d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
16.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/3/2025 CRamen spoke with Leona 464-204-2410 and scheduled for Tuesday 10/7/2025 with tech arrival between 8-10am. Leona is the contact at this number for the day of service. Facility closes at 5pm.


10/2/2025 CRamen left a vm for Jarod 540-818-3934 to return call to schedule. 


10/2/2025 CRamen spoke to Matthew and he said he hasnt worked there in about a year. Gave me Jarod Sonders #540-818-3934 to call. 

🔧 Work Performed
Annual Inspection - Completed annual safety and function testing on 100 equipment
🔍 Technician Findings
Completed annual safety and function testing on 100 equipment
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equip: 102 https://www.ebiotrack.com/inspection.php?iid=29099 Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR.

Timeline

📞
Case Linked Aug 3, 7:00 AM
Case Number: 00515888
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
⏳ 1.0 business days
📋
▶
2 Work Order Created Aug 4, 9:35 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 4, 9:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22m
🚨 44.0 business days
🗓️
▶
2 Status: Scheduled Oct 3, 10:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-07T13:00:00.000+0000
📅
▶
2 Dispatch Scheduled Oct 3, 5:15 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-10-07T13:00:00.000+0000, 2025-10-07T14:00:00.000+0000
⏳ 2.8 business days
🔧
Status: Tech On Site by Vincent Nyathi Oct 7, 11:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 1h
⏱️
▶
2 5x Labor Added Oct 7, 9:21 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Vincent Nyathi
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 54m, 0m
📄
Status: Ready to Bill by Diane Patton Oct 8, 3:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 40m
🚨 17.0 business days
📨
Status: Invoice Pending by Diane Patton Oct 31, 3:55 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 23d 0h
💰
Status: Invoiced by Diane Patton Oct 31, 4:03 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:32 AM
Invoice Number: SM-245414

Bottlenecks

Assigned
Duration: 44.0 business days (threshold: 4.0 business hours)
Exceeded by 43.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Ready to Bill
Duration: 16.6 business days (threshold: 1.0 business days)
Exceeded by 15.6 business days

🔗 Related Artifacts

📞
Case 00515888
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Vincent Nyathi
Scheduled
Oct 7, 10:00 AM
Created
Aug 4, 9:35 AM
Invoice #
SM-245414

Work Details (5)

Name Type Status Qty Amount Date
WL-02962779 Labor Open 2.4166666666667 $0.00 Oct 7, 9:21 PM
WL-02962780 Labor Open 5.5833333333333 $2,556.00 Oct 7, 9:21 PM
WL-02962781 Labor Open 2.1666666666667 $0.00 Oct 7, 9:21 PM
WL-02962782 Travel Open 127 - Oct 7, 9:21 PM
WL-02962783 Travel Open 127 - Oct 7, 9:21 PM

Details