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WO-01295533 ↗ ServiceMax

Centurion of Florida • Inspection • PSM

📍 Madison CI — 382 Southwest MCI Way, Madison FL, 32340

Aug 4, 2025 → Nov 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (44 biz days late)
Active: 64 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
▶ Clock Running
Status: Created
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
56d
▶ Clock Running
Status: Ready for Scheduling
Aug 4 → Oct 23, 2025
56 business days (counted)
Running total: 56 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 56 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Oct 23 → Nov 4, 2025
8 business days (counted)
Running total: 64 of ? biz days used
Created: Aug 4, 2025 Completed: Nov 4, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 4 Created ▶ Running 0 0
Aug 4 → Oct 23 Ready for Scheduling ▶ Running 56 56
Oct 23 → Oct 23 Assigned ▶ Running 0 56
Oct 23 → Nov 4 Scheduled ▶ Running 8 64
Dispatch 0.0d
Coordinators 65.7d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
65.7 days
Over SLA
Billing
0.0 days
Created: Aug 4, 2025 Due: Nov 30, 2025 Completed: Nov 4, 2025 (26 days early)
📅
65.0 days Total Age
⏱️
57.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
64.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00515894
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equip: 45 https://www.ebiotrack.com/inspection.php?iid=29105 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: ATTENTION. This customer requires a quote on all repairs.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lynne King
Owner
John Rolston
Created
Aug 3, 2025
Work Orders from this Case (1)
WO-01295533 (current) Invoiced
Inspection • Yves Dessin
Created: Aug 4, 2025 • Closed: Nov 4, 2025
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 57.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 64.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
57.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
8.6d / 2.0d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/23/25 AJinerson - Sent email to POC Stephanie Capps confirming date/time and list of tools/equipment tech will bring on site.


10/23/25 AJinerson - Received call back from Stephanie Capps confirming tech visit for Tuesday, 11/4 with eta between 9am-11am. 

POC on site: Stephanie Capps

Arrival instructions: Tech will go through security upon arrival as usual.

Please send list of tools/equipment in confirmation email to POC Stephanie for clearance. 


10/23/25 AJinerson - Called Stephanie Capps back to schedule tech visit for service. Left VM for Ms. Capps. 


10/22/25 AJinerson - Nearest HCP Cleared tech is 4.5 hours / 270 miles 1 way. Checking w/ tech SUP to confirm if approved sending tech for service next week to meet SLA.

(Last annual inspection was done in Dec. 2024 WO-01191428)


10/22/2025 LHill-sent email to Abby to respond.


10/22/2025 LHill-rec'd email from Stephanie Capps-Please refer to the below E-Mail chain in reference to scheduling Madison for equipment inspection.

We normally had inspections in October and was hoping to keep the same schedule if possible.

I look forward to speaking with you soon.


CONFIRMED


09/12/2025 LHill-sent chatter to Dylan/Acct. Mgr- Please update the phone number in SMX and EBT to 850-973-5519.


09/12/2025 LHill-

Scheduling ahead needed: Yes 

Certain day or time: Tuesday-Thursday would be the best days to come.

Confirmed contact information is correct: Yes 

Anything additional needed for tech to gain access to the facility: Yes.

If you have any equipment that your staff is bringing

on a list with serial numbers that

will expedite entrance into the facility.

 

Also, your staff members must be on the Clearance

List to enter the facility.


09/12/2025 LHill-rec'd email from Lynee King-Yes, I am the Contact person for Madison.

However, my office number is 850-973-5519. 

I don’t bring my cell into the Institution, so that is

not a good number to reach me.

 

Tuesday-Thursday would be the best days to come.

 

If you have any equipment that your staff is bringing

on a list with serial numbers that

will expedite entrance into the facility.

 

Also, your staff members must be on the Clearance

List to enter the facility.


09/12/2025 LHill sent email to Lynee King at lsking@teamcenturion.com to confirm contact & equipment.


09/12/2025 LHill-LM at 850.973.7113 for Lynne King to confirm contact & equipment. 

 

🔧 Work Performed
Arrived at site Inspected ad calibration verified 40 devices All 40 devices passed and returned back to service
🔍 Technician Findings
Arrived at site Inspected ad calibration verified 40 devices All 40 devices passed and returned back to service
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service Equip: 45 https://www.ebiotrack.com/inspection.php?iid=29105 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> Inspection Flag: ATTENTION. This customer requires a quote on all repairs.

Timeline

📞
Case Linked Aug 3, 7:00 AM
Case Number: 00515894
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Aug 4, 9:43 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 57.0 business days
👷
2 Technician Assigned Oct 23, 2:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 80d 4h
🗓️
2 Status: Scheduled Oct 23, 2:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-04T14:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson Oct 29, 12:09 PM
Scheduled For: 2025-11-04T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
2 5x Labor Added Nov 4, 2:52 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 0h, 0m
3.0 business days
📄
2 Status: Ready to Bill Nov 6, 1:58 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
2.0 business days
🧾
Invoice Created Nov 8, 12:05 PM
Invoice Number: SM-245749

Bottlenecks

Ready for Scheduling
Duration: 57.0 business days (threshold: 1.0 business days)
Exceeded by 56.0 business days
Scheduled
Duration: 8.6 business days (threshold: 2.0 business days)
Exceeded by 6.6 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00515894
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Yves Dessin
Scheduled
Nov 4, 8:00 AM
Created
Aug 4, 9:43 AM
Invoice #
SM-245749

Work Details (5)

Name Type Status Qty Amount Date
WL-02995828 Labor Open 1 $0.00 Nov 4, 2:52 PM
WL-02995829 Labor Open 4.5 $1,495.00 Nov 4, 2:52 PM
WL-02995830 Labor Open 1 $0.00 Nov 4, 2:52 PM
WL-02995831 Travel Open 33 - Nov 4, 2:52 PM
WL-02995832 Travel Open 45 - Nov 4, 2:52 PM

Details