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WO-01295538 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Elizabeth — 1000 S Elmora Ave, Elizabeth NJ, 07202

Aug 4, 2025 → Oct 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (21 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 4 → Aug 6, 2025
2 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Aug 6 → Aug 11, 2025
3 business days (counted)
Running total: 5 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Aug 11 → Oct 1, 2025
36 business days (counted)
Running total: 41 of ? biz days used
Created: Aug 4, 2025 Completed: Oct 1, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 4 Created ▶ Running 0 0
Aug 4 → Aug 6 Ready for Scheduling ▶ Running 2 2
Aug 6 → Aug 11 Assigned ▶ Running 3 5
Aug 11 → Oct 1 Scheduled ▶ Running 36 41
Dispatch 0.0d
Coordinators 43.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.2 days
Over SLA
Created: Aug 4, 2025 Due: Oct 31, 2025 Completed: Oct 1, 2025 (30 days early)
📅
42.0 days Total Age
⏱️
36.8d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
40.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00515890
eBiotrack - Automated New Inspection Created
Closed
Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR. 94 pcs https://www.ebiotrack.com/inspection.php?iid=29100
Priority
Standard
Origin
Email
Reason
New Case
Contact
True Bey
Owner
Jessica Sells
Created
Aug 3, 2025
Work Orders from this Case (1)
WO-01295538 (current) Invoiced
Inspection • Edward Arias
Created: Aug 4, 2025 • Closed: Oct 1, 2025
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 36.8 days stuck in "Scheduled"
⏱️
Total Delay 40.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
3.4d / 0.5d SLA
Scheduled
36.8d / 2.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/11 KSmith -- Scheduled for 10/1 with True

8/11 KSmith -- Sent email to schedule for 10/1

8/6 KSmith -- Sent email to schedule for 10/1

🔧 Work Performed
Inspection
🔍 Technician Findings
Inspection due
⚠️ Problem Description
Inspection Flag: This customer is VT/Full-Service. All parts orders and warranty inquires need to be handled by EMSAR. 94 pcs https://www.ebiotrack.com/inspection.php?iid=29100

Timeline

📞
Case Linked Aug 3, 7:00 AM
Case Number: 00515890
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Aug 4, 9:49 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
3.0 business days
👷
2 Technician Assigned Aug 6, 4:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 6h
3.9 business days
🗓️
2 Status: Scheduled Aug 11, 1:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-01T13:00:00.000+0000
🚨 37.0 business days
⏱️
2x Labor Added Oct 1, 9:18 AM
Type: Labor, Travel
Status: Open
Qty: 1.25, 32
⏱️
2 3x Labor Added Oct 1, 6:48 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Edward Arias
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 51d 4h, 0m
2.6 business days
📄
Status: Ready to Bill by Diane Patton Oct 3, 4:44 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 21h, 0m
1.9 business days
🧾
Invoice Created Oct 6, 2:15 PM
Invoice Number: SM-242925

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 3.4 business days (threshold: 4.0 business hours)
Exceeded by 2.9 business days
Scheduled
Duration: 36.8 business days (threshold: 2.0 business days)
Exceeded by 34.8 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00515890
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Edward Arias
Scheduled
Oct 1, 9:00 AM
Created
Aug 4, 9:49 AM
Invoice #
SM-242925

Work Details (5)

Name Type Status Qty Amount Date
WL-02955843 Labor Open 1.25 $0.00 Oct 1, 9:18 AM
WL-02955844 Travel Open 32 - Oct 1, 9:18 AM
WL-02956702 Labor Open 5.75 $2,603.60 Oct 1, 6:48 PM
WL-02956703 Labor Open 1.25 $0.00 Oct 1, 6:48 PM
WL-02956704 Travel Open 33 - Oct 1, 6:48 PM

Details