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WO-01295552 ↗ ServiceMax

Thundermist Health Center • Inspection • PSM

📍 Thundermist Health Center Wakefield Dental — 1 River St, Wakefield RI, 02879

Aug 4, 2025 → Sep 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (20 biz days late)
Active: 40 biz days
🕐 Clock stopped: Completed (Sep 30, 2025)
▶ Clock Running
Status: Created
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 4 → Aug 6, 2025
2 business days (counted)
Running total: 2 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Aug 6 → Sep 23, 2025
33 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Entered
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 35 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 23 → Sep 30, 2025
5 business days (counted)
Running total: 40 of ? biz days used
Created: Aug 4, 2025 Completed: Sep 30, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 4 Created ▶ Running 0 0
Aug 4 → Aug 4 Ready for Scheduling ▶ Running 0 0
Aug 4 → Aug 6 Assigned ▶ Running 2 2
Aug 6 → Sep 23 Scheduled ▶ Running 33 35
Sep 23 → Sep 23 Entered ▶ Running 0 35
Sep 23 → Sep 23 Assigned ▶ Running 0 35
Sep 23 → Sep 30 Scheduled ▶ Running 5 40
Dispatch 0.0d
Coordinators 43.0d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
43.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Aug 4, 2025 Due: Oct 2, 2025 Completed: Sep 30, 2025 (2 days early)
📅
41.0 days Total Age
⏱️
34.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
38.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00515917
eBiotrack - Automated New Inspection Created
Closed
nspection: Annual Equipment Electrical Safety Test And Calibration Service 71 pieces https://www.ebiotrack.com/inspection.php?iid=29114
Priority
Standard
Origin
Email
Reason
New Case
Contact
Colleen St John
Owner
Leona Coonrod
Created
Aug 4, 2025
Work Orders from this Case (1)
WO-01295552 (current) Invoiced
Inspection • Yves Dessin
Created: Aug 4, 2025 • Closed: Sep 30, 2025
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 34.0 days stuck in "Scheduled"
⏱️
Total Delay 38.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Scheduled
39.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/6 KSmith -- Scheduled for 9/30 with Colleen

8/6 KSmith -- Colleen requested a Tuesday. Provided 9/30 as a scheduled date and am awaiting response

8/6 KSmith -- Sent email to schedule for 9/25

8/4 KSmith -- Sent email to schedule for 9/25

🔧 Work Performed
Arrived at site I was able inspect and calibration verify 59 devices All 59 passed
🔍 Technician Findings
Arrived at site I was able inspect and calibration verify 59 devices All 59 passed
⚠️ Problem Description
nspection: Annual Equipment Electrical Safety Test And Calibration Service 71 pieces https://www.ebiotrack.com/inspection.php?iid=29114

Timeline

📞
Case Linked Aug 4, 7:00 AM
Case Number: 00515917
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 4, 10:03 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 4, 12:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 41m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Aug 6, 12:17 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-30T13:00:00.000+0000
🚨 34.0 business days
🆕
▶
3 Status: Entered Sep 23, 1:28 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0h8Y00000JjEICQA3, Yves Dessin
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-30T13:00:00.000+0000
⚠️ 6.0 business days
⏱️
▶
3 4x Labor Added Sep 30, 3:51 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Yves Dessin
From: Scheduled
To: Completed
Duration in Previous: 7d 2h
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 2m
📄
▶
3 Status: Ready to Bill Oct 1, 10:36 AM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Oct 6, 9:02 AM
Invoice Number: SM-242526

Bottlenecks

Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Scheduled
Duration: 34.0 business days (threshold: 2.0 business days)
Exceeded by 32.0 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours

🔗 Related Artifacts

📞
Case 00515917
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Yves Dessin
Scheduled
Sep 30, 9:00 AM
Created
Aug 4, 10:03 AM
Invoice #
SM-242526

Work Details (4)

Name Type Status Qty Amount Date
WL-02954728 Labor Open 2 $0.00 Sep 30, 3:51 PM
WL-02954729 Labor Open 6 $687.50 Sep 30, 3:51 PM
WL-02954730 Labor Open 2 $0.00 Sep 30, 3:51 PM
WL-02954731 Expenses Open 1 $0.00 Sep 30, 3:51 PM

Details