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WO-01295568 ↗ ServiceMax

ConvenientMD Urgent Care- Corporate • Inspection • PSM

📍 ConvenientMD Urgent Care - Belmont NH — 77 Daniel Webster Highway, Belmont NH, 03220

Aug 4, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (17 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
▶ Clock Running
Status: Created
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Aug 4 → Aug 25, 2025
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 15 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Aug 25 → Sep 25, 2025
22 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 37 of ? biz days used
Created: Aug 4, 2025 Completed: Sep 25, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 4 Created ▶ Running 0 0
Aug 4 → Aug 4 Ready for Scheduling ▶ Running 0 0
Aug 4 → Aug 4 Assigned ▶ Running 0 0
Aug 4 → Aug 25 Scheduled ▶ Running 15 15
Aug 25 → Aug 25 Entered ▶ Running 0 15
Aug 25 → Aug 25 Assigned ▶ Running 0 15
Aug 25 → Sep 25 Scheduled ▶ Running 22 37
Sep 25 → Sep 25 Tech On Site ▶ Running 0 37
Dispatch 0.0d
Coordinators 39.2d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
39.2 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Aug 4, 2025 Due: Oct 2, 2025 Completed: Sep 26, 2025 (6 days early)
📅
38.1 days Total Age
⏱️
23.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
35.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00515931
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 51 pieces https://www.ebiotrack.com/inspection.php?iid=29129
Priority
Standard
Origin
Email
Reason
New Case
Contact
Olivia Connors
Owner
Leona Coonrod
Created
Aug 4, 2025
Work Orders from this Case (1)
WO-01295568 (current) Invoiced
Inspection • Joseph Anderson
Created: Aug 4, 2025 • Closed: Sep 25, 2025
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 23.0 days stuck in "Scheduled"
⏱️
Total Delay 35.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
38.8d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/25 KSmith -- Rescheduled for 9/25 with Olivia

8/25 KSmith -- Sent email to reschedule for 9/25. Joey A

8/4 KSmith -- Scheduled for 9/9 with Olivia

8/4 KSmith -- Sent email to schedule for 9/9

🔧 Work Performed
Inspected 56 pieces of equipment.
🔍 Technician Findings
Complete Annual Equipment Electrical Safety Test and Calibration Service.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 51 pieces https://www.ebiotrack.com/inspection.php?iid=29129

Timeline

📞
Case Linked Aug 4, 7:01 AM
Case Number: 00515931
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 4, 10:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 4, 12:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 23m
🗓️
▶
2 Status: Scheduled Aug 4, 1:27 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-09T14:00:00.000+0000
🚨 16.0 business days
🆕
▶
3 Status: Entered Aug 25, 11:15 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Joseph Anderson
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-25T13:30:00.000+0000
🚨 23.0 business days
🔧
Status: Tech On Site by Joseph Anderson Sep 25, 12:14 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 31d 0h
🚗
▶
3 5x Travel Added Sep 25, 3:24 PM
5x Travel Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3.3666666666667
✔️
Status: Completed by Joseph Anderson
From: Tech On Site
To: Completed
Duration in Previous: 3h 13m
⏱️
▶
2 Labor Added Sep 25, 8:33 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Anderson
From: Completed
To: Closed
Duration in Previous: 5h 5m
⏳ 2.4 business days
📄
▶
2 Status: Ready to Bill Sep 29, 10:18 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 30, 9:29 PM
Invoice Number: SM-242277

Bottlenecks

Scheduled
Duration: 15.8 business days (threshold: 2.0 business days)
Exceeded by 13.8 business days
Scheduled
Duration: 23.0 business days (threshold: 2.0 business days)
Exceeded by 21.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00515931
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Joseph Anderson
Scheduled
Sep 25, 9:30 AM
Created
Aug 4, 10:12 AM
Invoice #
SM-242277

Work Details (7)

Name Type Status Qty Amount Date
WL-02949362 Travel Open 127 - Sep 25, 3:24 PM
WL-02949360 Labor Open 3.35 $0.00 Sep 25, 3:24 PM
WL-02949361 Travel Open 127 - Sep 25, 3:24 PM
WL-02949363 Expenses Open 1 $0.00 Sep 25, 3:24 PM
WL-02949364 Expenses Open 1 $0.00 Sep 25, 3:24 PM
WL-02949371 Labor Open 3.3666666666667 $1,295.00 Sep 25, 3:27 PM
WL-02949923 Labor Open 3.3166666666667 $0.00 Sep 25, 8:33 PM

Details