Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01295572 ↗ ServiceMax

CenterWell (Humana) • Inspection • PSM

📍 Centerwell - Beach Blvd Biloxi — 2650 Beach Blvd, Biloxi MS, 39531

Aug 4, 2025 → Sep 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (12 biz days late)
Active: 32 biz days
🕐 Clock stopped: Tech Off Site (Sep 18, 2025)
▶ Clock Running
Status: Created
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Aug 4 → Aug 29, 2025
19 business days (counted)
Running total: 19 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Aug 29 → Sep 11, 2025
8 business days (counted)
Running total: 27 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 18, 2025
5 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 32 of ? biz days used
Created: Aug 4, 2025 Tech Off Site: Sep 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 4 Created ▶ Running 0 0
Aug 4 → Aug 29 Ready for Scheduling ▶ Running 19 19
Aug 29 → Sep 11 Assigned ▶ Running 8 27
Sep 11 → Sep 18 Scheduled ▶ Running 5 32
Sep 18 → Sep 18 Tech On Site ▶ Running 0 32
Dispatch 0.0d
Coordinators 34.8d
Field Work 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.8 days
Over SLA
Field Work
0.8 days
Created: Aug 4, 2025 Due: Oct 2, 2025 Completed: Sep 18, 2025 (14 days early)
📅
33.0 days Total Age
⏱️
20.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
31.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00515932
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 40 pieces https://www.ebiotrack.com/inspection.php?iid=29130
Priority
Standard
Origin
Email
Reason
New Case
Contact
Ann Cox
Owner
Leona Coonrod
Created
Aug 4, 2025
Work Orders from this Case (1)
WO-01295572 (current) Invoiced
Inspection • Jason Cunningham
Created: Aug 4, 2025 • Closed: Sep 18, 2025
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 20.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 31.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
20.0d / 1.0d SLA
Assigned
8.8d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
1.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/11/25 AJinerson - Sent email to Ann confirming.


9/11/25 AJinerson - Called site to schedule tech visit. Confirmed scheduling for 9/18 with arrival between 10am-12pm. Please send email to Ana confirming this. 

🔧 Work Performed
9/18 Jason - Inspection Complete - Performed inspection on 47 devices. All devices passed inspection. Placed all devices back into service.
🔍 Technician Findings
Located all devices that needed to be inspected. Archived the devices that couldn't be located.
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 40 pieces https://www.ebiotrack.com/inspection.php?iid=29130

Timeline

📞
Case Linked Aug 4, 7:01 AM
Case Number: 00515932
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 4, 10:15 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 20.0 business days
👷
▶
2 Technician Assigned Aug 29, 1:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 25d 3h
⏳ 2.0 business days
👷
Technician Assigned by Rhea Berry Sep 2, 9:47 AM
Technician: Jason Cunningham
⚠️ 8.0 business days
🗓️
▶
2 Status: Scheduled Sep 11, 12:08 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ben Saur
Scheduled For: 2025-09-18T16:00:00.000+0000, 2025-09-18T14:00:00.000+0000, 2025-09-18T13:00:00.000+0000, 2025-09-18T15:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Jason Cunningham Sep 18, 11:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 23h
🚗
Status: Tech Off Site by Jason Cunningham Sep 18, 3:28 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3h 46m
⏱️
▶
2 5x Labor Added Sep 18, 6:28 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Cunningham
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3h 1m, 0m
📄
Status: Ready to Bill by Diane Patton Sep 19, 12:55 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 18h 25m, 0m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:09 AM
Invoice Number: SM-241611

Bottlenecks

Ready for Scheduling
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days
Assigned
Duration: 8.8 business days (threshold: 4.0 business hours)
Exceeded by 8.3 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

📞
Case 00515932
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Jason Cunningham
Scheduled
Sep 18, 11:00 AM
Created
Aug 4, 10:15 AM
Invoice #
SM-241611

Work Details (5)

Name Type Status Qty Amount Date
WL-02941428 Labor Open 3 $0.00 Sep 18, 6:28 PM
WL-02941429 Labor Open 2.75 $1,292.00 Sep 18, 6:28 PM
WL-02941430 Labor Open 3.25 $0.00 Sep 18, 6:28 PM
WL-02941431 Travel Open 140 - Sep 18, 6:28 PM
WL-02941432 Travel Open 140 - Sep 18, 6:28 PM

Details