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WO-01295573 ↗ ServiceMax

South County Dermatology • Inspection • PSM

📍 South County Dermatology- East Greenwich — 3461 South County Trail Suite 202, East Greenwich RI, 02818

Aug 4, 2025 → Oct 2, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (22 biz days late)
Active: 42 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 4 → Aug 6, 2025
2 business days (counted)
Running total: 2 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Aug 6 → Aug 12, 2025
4 business days (counted)
Running total: 6 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Aug 12 → Sep 24, 2025
30 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Entered
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 36 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Sep 24 → Oct 2, 2025
6 business days (counted)
Running total: 42 of ? biz days used
Created: Aug 4, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 4 Created ▶ Running 0 0
Aug 4 → Aug 6 Ready for Scheduling ▶ Running 2 2
Aug 6 → Aug 12 Assigned ▶ Running 4 6
Aug 12 → Sep 24 Scheduled ▶ Running 30 36
Sep 24 → Sep 24 Entered ▶ Running 0 36
Sep 24 → Sep 24 Assigned ▶ Running 0 36
Sep 24 → Oct 2 Scheduled ▶ Running 6 42
Dispatch 0.0d
Coordinators 44.9d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
44.9 days
Over SLA
Billing
0.0 days
Created: Aug 4, 2025 Due: Oct 31, 2025 Completed: Oct 2, 2025 (29 days early)
📅
43.0 days Total Age
⏱️
30.9d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
41.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00515933
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 1 Pc https://www.ebiotrack.com/inspection.php?iid=29131
Priority
Standard
Origin
Email
Reason
New Case
Contact
Bob Dyer
Owner
Kimberly Hardison
Created
Aug 4, 2025
Work Orders from this Case (1)
WO-01295573 (current) Invoiced
Inspection • Yves Dessin
Created: Aug 4, 2025 • Closed: Oct 2, 2025
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 30.9 days stuck in "Scheduled"
⏱️
Total Delay 41.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
4.5d / 0.5d SLA
Scheduled
37.4d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/12 KSmith -- Scheduled for 10/2 with Sandra on WO-01295576

8/12 KSmith -- Bob was not working today. Advised to call back another day or email. Sending email to schedule for 10/2

8/11 KSmith -- Sent email to schedule for 10/2

8/6 KSmith -- Sent email to schedule for 10/2

🔧 Work Performed
Arrived at site Inspected 1 device 1 passed Returned back to service
🔍 Technician Findings
Arrived at site Inspected 1 device 1 passed Returned back to service
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 1 Pc https://www.ebiotrack.com/inspection.php?iid=29131

Timeline

📞
Case Linked Aug 4, 7:01 AM
Case Number: 00515933
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 4, 10:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Aug 6, 3:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 5h
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Aug 12, 12:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-02T13:00:00.000+0000
🚨 31.0 business days
🆕
▶
3 Status: Entered Sep 24, 4:33 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Yves Dessin
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-02T13:00:00.000+0000
⚠️ 6.9 business days
⏱️
▶
2 3x Labor Added Oct 2, 9:40 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 17h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Oct 6, 1:57 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 7, 3:25 PM
Invoice Number: SM-242996

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 30.9 business days (threshold: 2.0 business days)
Exceeded by 28.9 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00515933
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Yves Dessin
Scheduled
Oct 2, 9:00 AM
Created
Aug 4, 10:16 AM
Invoice #
SM-242996

Work Details (3)

Name Type Status Qty Amount Date
WL-02957357 Labor Open 0.5 $295.00 Oct 2, 9:40 AM
WL-02957358 Labor Open 1.5 $112.50 Oct 2, 9:40 AM
WL-02957359 Labor Open 0.25 $0.00 Oct 2, 9:40 AM

Details