Primary Delay23.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay59.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
23.0d / 1.0d SLA
Assigned
15.0d / 0.5d SLA
Scheduled
14.5d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
10.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/9 MOwens Sandra replied back that the tech can start the inspection in the morning of 10/15.
10/9 MOwens Sent an email to Sandra asking fi the tech can start before 12pm on 10/15.
9/24 MOwens Sandra replied back that 10/15 in the afternoon works for the inspection visit. Replied back to schedule the inspection for that day with arrival around 12pm.
9/24 MOwens Sent an email to Sandra asking for good dates to schedule the inspection during Oct.
🔧Work Performed
Performed annual equipment inspection (90 pcs). Worked with staff to find all equipment.
🔍Technician Findings
Check in with manager. Perform annual equipment inspection.
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
70 pcs
https://www.ebiotrack.com/inspection.php?iid=29124
📧
Email:Re: [EXTERNAL] Oak Street - Erie PA Annual Tagged Equipment Inspection
Completed Oct 9, 2025
From: sandra.deily@oakstreethealth.com
To: mowens@emsar.com
Cc: philip.krogstad@emsar.com
Yes, he can start in the rooms we are not using but we do have patients until noon.
Sandy Deily (She/her/hers) | 708.500.4523 | Practice Manager | Erie
Oak Street Health | oakstreethealth.com <https://protect.checkpoint.com/v2/r01/___http://www.oakstreethealth.com/___.YzJ1OmVtc2FyMTpjOm86ZjhmNTc4ZWVhZjRjYzY1MWEzZDJkMjA3Yzk5NmM0MDQ6NzozM2UyOmVhZTMxZGFmZTQ5ZDg1NWNkZjUwYzYyMTNmMzI2ZWFkYzIyY2UzYzEx
📧
Email:RE: [EXTERNAL] Oak Street - Erie PA Annual Tagged Equipment Inspection
Completed Sep 24, 2025
From: mowens@emsar.com
To: sandra.deily@oakstreethealth.com
Sandy
10/15 in the afternoon work for the tech’s schedule. Phil Krogstad will see you on that day to complete the inspection.
Melissa
From: Sandy Deily <sandra.deily@oakstreethealth.com>
Sent: Wednesday, September 24, 2025 2:23 PM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: [EXTERNAL] Oak Street - Erie PA Annual Tagged Equipment Inspection
October 15 after 1pm would be great.
Sandy
Sandy
📧
Email:Oak Street - Erie PA Annual Tagged Equipment Inspection
Completed Sep 24, 2025
From: mowens@emsar.com
To: sandra.deily@oakstreethealth.com
Sandra
The annual inspection on the tagged medical equipment at this location is due in Oct. What days work the best to schedule the inspection visit?
Please call or respond to this email.
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://tw
📅
WO-01295594 - Inspection - Erie - Oak Street - Erie
Oct 15, 2025 9:00am – 3:00pm
Work Order: WO-01295594
Account: Oak Street Health
Customer Case Number:
Location: Oak Street - Erie
Address: 1535 W 26th Street Ste A, Erie, PA 16508
Manufacturer:
Model #:
Serial #:
Contact Name: Sandra Deily
Contact Phone: 8144508405
Contact Email: sandra.deily@oakstreethealth.com
Timeline
📞
Case Linked Aug 4, 7:00 AM
Case Number:00515928
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 4, 10:40 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨23.0 business days
👷
▶
2
Technician Assigned Sep 4, 11:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:31d 0h
🚨15.0 business days
🗓️
▶
2
Status: Scheduled Sep 24, 4:20 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-10-15T16:00:00.000+0000
🚨12.0 business days
💵
2x Expenses Added Oct 9, 11:32 AM
Type:Expenses
Status:Open
Qty:1
📅
Dispatch Scheduled by Melissa OwensOct 9, 3:44 PM
Scheduled For:2025-10-15T13:00:00.000+0000
⏳3.0 business days
⏱️
2x Labor Added Oct 14, 4:00 PM
Type:Labor, Travel
Status:Open
Qty:6.75, 355
🔧
Status: Tech On Site by Philip KrogstadOct 15, 8:17 AM
From:Scheduled
To:Tech On Site
Duration in Previous:20d 15h
⏱️
3x Labor Added Oct 15, 12:47 PM
Type:Labor, Travel
Status:Open
Qty:0.25, 4.75, 6
✔️
Status: Completed by Philip KrogstadOct 15, 1:01 PM
From:Tech On Site
To:Completed
Duration in Previous:4h 44m
⏱️
2x Labor Added Oct 15, 8:53 PM
Type:Labor, Travel
Status:Open
Qty:6.75, 348
🏁
Status: Closed by Philip KrogstadOct 15, 9:01 PM
From:Completed
To:Closed
Duration in Previous:8h 0m
⏳2.4 business days
📄
Status: Ready to Bill by Diane PattonOct 17, 4:11 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 19h
🚨11.0 business days
📨
Status: Invoice Pending by Diane PattonOct 31, 3:55 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:13d 23h
💰
Status: Invoiced by Diane PattonOct 31, 4:03 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
⏳2.0 business days
🧾
Invoice Created Nov 3, 11:32 AM
Invoice Number:SM-245414
Bottlenecks
Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Assigned
Duration: 15.0 business days (threshold: 4.0 business hours)
Exceeded by 14.5 business days
Scheduled
Duration: 14.5 business days (threshold: 2.0 business days)
Exceeded by 12.5 business days
Completed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 10.5 business days (threshold: 1.0 business days)