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WO-01295672 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Gina Tobalina MD Inc — 1615 Creekside Dr Ste 101, FOLSOM CA, 95630

Aug 4, 2025 → Sep 25, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Aug 8, 2025
✗ SLA Missed
Active: 4 biz days
Paused: 32 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Aug 4 → Aug 4, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 4 → Aug 6, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Assigned
Aug 6 → Aug 6, 2025
0 business days (counted)
Running total: 2 of 4 biz days used
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 7, 2025
1 business day (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Aug 7 → Aug 8, 2025
1 business day (counted)
Running total: 4 of 4 biz days used
⏸32d
⏸ Clock Paused
Status: Awaiting Parts
Aug 8 → Sep 24, 2025
32 business days (not counted)
Created: Aug 4, 2025 Completed: Sep 24, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 4 → Aug 4 Created ▶ Running 0 0 / 4
Aug 4 → Aug 6 Ready for Scheduling ▶ Running 2 2 / 4
Aug 6 → Aug 6 Assigned ▶ Running 0 2 / 4
Aug 6 → Aug 7 Scheduled ▶ Running 1 3 / 4
Aug 7 → Aug 8 Tech On Site ▶ Running 1 4 / 4
Aug 8 → Sep 24 Awaiting Parts ⏸ Paused 32
Dispatch 0.0d
Material Management 33.0d
Coordinators 4.5d
Field Work 3.2d
Billing 1.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
33.0 days
Over SLA
Coordinators
4.5 days
Over SLA
Field Work
3.2 days
Over SLA
Billing
1.0 days
Created: Aug 4, 2025 Due: Aug 8, 2025 Completed: Sep 25, 2025 (47 days late)
📅
37.7 days Total Age
⏱️
33.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
33.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Michah Brackett — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 6, 2025
Visit 2 Aug 7, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516090
Midmark Service Request Dispatch Authorization - WO-00089101
Closed
Zone 1 NWD No base function ADDITIONAL NOTES Call Andi cell to schedule service Andi cell 916-769-1450 - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Andi Garcia
Owner
Sherry Reich
Created
Aug 4, 2025
Work Orders from this Case (1)
WO-01295672 (current) Invoiced
Repair • Michah Brackett
Created: Aug 4, 2025 • Closed: Sep 25, 2025
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 33.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 33.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.7d / 1.0d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Awaiting Parts
33.0d / 3.0d SLA
Completed
1.9d / 1.0d SLA
Closed
2.9d / 1.0d SLA
WO Correction Needed
1.0d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/26/25 Nsuarez SRA has date of service 9/25/25 but the date of service is 08/07/2025 please update.

9-24 Pgreen WO can close FSE to upload SRA

9/8/2025jsells

You can close out this work order. We ordered a new exam table instead

of repairing this one _Andi Garcia_

Office Manager

Gina Tobalina, MD, Inc.

916-817-4132 Phone

8-6 Mburris called site set appt with POC Andi Garcia

🔧 Work Performed
8-7-25-MBRAC-DIAGNOSED AND CONFIRMED WITH MIDMARK THAT THE BASE ACTUATOR ASSEMBLY WAS NO LONGER OPERABLE.
🔍 Technician Findings
Zone 1 NWD No base function ADDITIONAL NOTES Call Andi cell to schedule service Andi cell 916-769-1450 - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
⚠️ Problem Description
Zone 1 NWD No base function ADDITIONAL NOTES Call Andi cell to schedule service Andi cell 916-769-1450 - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com.
📄 Description
Midmark 625 (series) Barrier-Free® Exam Table

Timeline

📞
Case Linked Aug 4, 12:32 PM
Case Number: 00516090
Subject: Midmark Service Request Dispatch Authorization - WO-00089101
Status: Closed
📋
2 Work Order Created Aug 4, 2:31 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
3.0 business days
👷
3 Technician Assigned Aug 6, 1:11 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 22h, 0m
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-08-07T17:00:00.000+0000
💵
2x Expenses Added Aug 6, 2:29 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Michah Brackett Aug 7, 12:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 23h 19m
📦
2 Parts Requested Aug 7, 10:59 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Michah Brackett
From: Tech On Site
To: Awaiting Parts
Duration in Previous: 10h 27m
💵
2 2x Expenses Added Aug 7, 11:07 PM
2x Expenses Added → 6x Labor Added
⏱️
6x Labor Added
Type: Labor, Travel
Status: Open
Qty: 11, 0.5, 2.5, 4, 615, 10
🚨 33.1 business days
✔️
Status: Completed by Peter Green Sep 24, 1:03 PM
From: Awaiting Parts
To: Completed
Duration in Previous: 47d 14h
🏁
Status: Closed by Michah Brackett Sep 25, 12:47 PM
From: Completed
To: Closed
Duration in Previous: 23h 43m
✏️
Status: WO Correction Needed by Nancy Suarez Sep 26, 11:15 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 22h 28m
🏁
Status: Closed by Michah Brackett Sep 26, 7:44 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 8h 28m
1.5 business days
📄
2 Status: Ready to Bill Sep 29, 11:04 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
2.0 business days
🧾
Invoice Created Sep 30, 9:29 PM
Invoice Number: SM-242285

Bottlenecks

Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Awaiting Parts
Duration: 33.0 business days (threshold: 3.0 business days)
Exceeded by 30.0 business days
Completed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours

🔗 Related Artifacts

📞
Case 00516090
Closed
📦
Parts Order 00079680
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Michah Brackett
Scheduled
Aug 7, 1:00 PM
Created
Aug 4, 2:31 PM
Invoice #
SM-242285

Work Details (10)

Name Type Status Qty Amount Date
WL-02892458 Expenses Open 1 $0.00 Aug 6, 2:29 PM
WL-02892459 Expenses Open 1 $0.00 Aug 6, 2:29 PM
WL-02895098 Expenses Open 1 $0.00 Aug 7, 11:07 PM
WL-02895099 Expenses Open 1 $0.00 Aug 7, 11:07 PM
WL-02895105 Labor Open 11 $0.00 Aug 7, 11:11 PM
WL-02895106 Labor Open 0.5 $0.00 Aug 7, 11:11 PM
WL-02895107 Labor Open 2.5 $275.00 Aug 7, 11:11 PM
WL-02895108 Labor Open 4 $0.00 Aug 7, 11:11 PM
WL-02895109 Travel Open 615 $0.00 Aug 7, 11:11 PM
WL-02895110 Travel Open 10 $110.00 Aug 7, 11:11 PM

Details