9/29 MOwens Quatisha replied back to the email and said any day is good for her. I replied back scheduling the inspection for 10/13 from 9-5.
9/29 MOwens Sent an email to Quatisha asking for good dates to schedule the visit in Oct.
9/24 MOwens Called to speak to Quatisha. Left a vm for her to call back to schedule the inspection visit during Oct.
🔧Work Performed
10-13-22 CTM - Performed Annual Inspection on all equipment located . Total of 133 pieces of equipment located . ALL PASS . Notified POC Quatisha Mcmurtry of findings and completion.
🔍Technician Findings
10-13-22 CTM - Perform Annual Inspection on all equipment located . Notify POC Quatisha Mcmurtry of findings and completion.
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
107 Pcs
https://www.ebiotrack.com/inspection.php?iid=29147
📧
Email:RE: [EXTERNAL] Oak Street Health - Winston Salem, NC Annual Tagged Equipment Inspection
Completed Sep 29, 2025
From: mowens@emsar.com
To: quatisha.mcmurtry@oakstreethealth.com
Let’s go ahead and schedule the inspection visit for Mon. 10/13 with eta between 9-10am. Thanks so much for getting back to me.
Melissa
From: Quatisha Mcmurtry <quatisha.mcmurtry@oakstreethealth.com>
Sent: Monday, September 29, 2025 1:59 PM
To: Melissa Owens <mowens@emsar.com>
Subject: Re: [EXTERNAL] Oak Street Health - Winston Salem, NC Annual Tagged Equipment Inspection
Hi, Any day is fine.
Quatish
📧
Email:Oak Street Health - Winston Salem, NC Annual Tagged Equipment Inspection
Completed Sep 29, 2025
From: mowens@emsar.com
To: quatisha.mcmurtry@oakstreethealth.com
Quatisha
It is time again in Oct to complete the annual inspection on the tagged medical equipment at this location. What days work the best for scheduling the inspection visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com <mailto:mowens@emsar.com>
www.emsar.com <http://www.emsar.com/>
803-791-1259
<https://www.facebook.com/emsarinc> <http://twitter.com
📋
Outbound to +13365203592
Completed Sep 24, 2025
Called to speak to Quatisha. Left a vm for her to call back to schedule the inspection visit during Oct.
📅
WO-01295774 - Inspection - Winston-Salem - Oak Street Health - Winston Salem, NC
Oct 13, 2025 9:00am – 5:00pm
Work Order: WO-01295774
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Winston Salem, NC
Address: 2668 Peters Creek Pkwy, Winston-Salem, NC 27127
Manufacturer:
Model #:
Serial #:
Contact Name: Quatisha Mcmurtry
Contact Phone: 336-520-3592
Contact Email: quatisha.m
Timeline
📞
Case Linked Aug 5, 7:00 AM
Case Number:00516289
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Aug 5, 9:00 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨16.0 business days
👷
▶
2
Technician Assigned Aug 26, 10:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:21d 1h
🚨24.0 business days
🗓️
▶
2
Status: Scheduled Sep 29, 2:18 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-10-13T13:00:00.000+0000
🚨10.0 business days
🔧
Status: Tech On Site by Christopher MorningOct 13, 9:05 AM
From:Scheduled
To:Tech On Site
Duration in Previous:13d 18h
⏱️
2x Labor Added Oct 13, 9:15 AM
Type:Labor, Travel
Status:Open
Qty:2.5, 119
⏱️
Labor Added Oct 13, 1:35 PM
Type:Labor
Status:Open
Qty:4.5
✔️
Status: Completed by Christopher MorningOct 13, 2:02 PM
From:Tech On Site
To:Completed
Duration in Previous:4h 56m
⏱️
▶
2
Labor Added Oct 13, 4:16 PM
Labor Added → Status: Closed
🏁
Status: Closed by Christopher Morning
From:Completed
To:Closed
Duration in Previous:2h 14m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonOct 15, 4:48 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 0h
🚨12.9 business days
📨
Status: Invoice Pending by Diane PattonOct 31, 3:55 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:15d 23h
💰
Status: Invoiced by Diane PattonOct 31, 4:03 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
⏳2.0 business days
🧾
Invoice Created Nov 3, 11:32 AM
Invoice Number:SM-245414
Bottlenecks
Ready for Scheduling
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
Assigned
Duration: 24.0 business days (threshold: 4.0 business hours)
Exceeded by 23.5 business days
Scheduled
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 12.4 business days (threshold: 1.0 business days)