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← WO Overview

WO-01295869 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Delray Community Hospital — 1065 SW 15th Ave, Delray Beach FL, 33444

Aug 5, 2025 → Nov 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Aug 19, 2025
✗ SLA Missed (49 biz days late)
Active: 59 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Aug 5 → Aug 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Aug 5 → Aug 14, 2025
7 business days (not counted)
59d
▶ Clock Running
Status: Scheduled
Aug 14 → Nov 7, 2025
59 business days (counted)
Running total: 59 of ? biz days used
Created: Aug 5, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 5 → Aug 5 Created ▶ Running 0 0
Aug 5 → Aug 14 Ready for Release ⏸ Paused 7 —
Aug 14 → Nov 7 Scheduled ▶ Running 59 59
Dispatch 0.3d
Holding 7.5d (excluded)
Coordinators 59.6d
Field Work 0.0d
Billing 1.3d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
7.5 days
Coordinators
59.6 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Aug 5, 2025 Due: Aug 19, 2025 Completed: Nov 7, 2025 (79 days late)
📅
66.8 days Total Age
⏱️
59.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
57.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516502
URGENT Philips WO Request
Closed
PM -The system did not automatically create follow up PM WOs after I failed the PMs. Cases are closed.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Justin Lazore
Owner
Shelby Robinson
Created
Aug 5, 2025
Work Orders from this Case (1)
WO-01295869 (current) Invoiced
Preventive Maintenance • Raymond Ebanks
Created: Aug 5, 2025 • Closed: Nov 7, 2025
Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 59.6 days stuck in "Scheduled"
⏱️
Total Delay 57.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
7.5d
Scheduled
59.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
08/22/2025 ALuman - reschedule to 8/25 per FSE request 08/14/2025 ALuman - dispatch to Raymond Ebanks to complete. Email sent to Justin for scheduling confirmation for 8/22

08/14/2025 ALuman - researching further to ensure work still needs completed

08/05/2025 EMartin researching WO repair was completed on WO-13137716

🔧 Work Performed
Annual PM
🔍 Technician Findings
Annual PM
⚠️ Problem Description
PM -The system did not automatically create follow up PM WOs after I failed the PMs. Cases are closed.
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked Aug 5, 1:36 PM
Case Number: 00516502
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 5, 1:44 PM
Work Order: WO-01295869
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Erin Martin Aug 5, 3:51 PM
From: Entered
To: Ready for Release
Duration in Previous: 2h 7m
⚠️ 8.0 business days
📅
▶
3 Dispatch Scheduled Aug 14, 3:35 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Raymond Ebanks
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Release
To: Scheduled
Duration in Previous: 8d 23h
📅
Dispatch Scheduled by Ashley Luman Aug 14, 3:40 PM
Scheduled For: 2025-08-22T12:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Ashley Luman Aug 22, 3:12 PM
Scheduled For: 2025-08-25T12:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Ashley Luman Aug 26, 10:41 AM
Scheduled For: 2025-08-29T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Ashley Luman Aug 29, 9:19 AM
Scheduled For: 2025-09-05T12:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Ashley Luman Sep 8, 11:42 AM
Scheduled For: 2025-09-12T12:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Ashley Luman Sep 18, 8:24 AM
Scheduled For: 2025-09-26T12:00:00.000+0000
🚨 33.0 business days
📅
Dispatch Scheduled by Ashley Luman Nov 4, 2:53 PM
Scheduled For: 2025-11-04T13:00:00.000+0000
⏳ 4.0 business days
⏱️
3x Labor Added Nov 7, 8:33 AM
Type: Labor
Status: Open
Qty: 0.5, 1.5
✔️
▶
2 Status: Completed Nov 7, 8:47 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Raymond Ebanks
From: Completed
To: Closed
Duration in Previous: 3m
⏱️
▶
2 Labor Added Nov 7, 11:15 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 29m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:48 PM
Invoice Number: SM-246541

Bottlenecks

Scheduled
Duration: 59.6 business days (threshold: 2.0 business days)
Exceeded by 57.6 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00516502
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Nov 4, 8:00 AM
Created
Aug 5, 1:44 PM
Invoice #
SM-246541

Work Details (4)

Name Type Status Qty Amount Date
WL-02999504 Labor Open 0.5 $0.00 Nov 7, 8:33 AM
WL-02999505 Labor Open 1.5 $150.00 Nov 7, 8:33 AM
WL-02999506 Labor Open 1 $155.00 Nov 7, 8:33 AM
WL-02999731 Labor Open 0.016666666666667 $38.00 Nov 7, 11:15 AM

Details