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← WO Overview

WO-01296017 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Scribe Therapeutics Inc — 1100 Marina Village Pkwy, ALAMEDA CA, 94501

Aug 6, 2025 → Sep 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (3 biz days early)
Active: 35 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
▶ Clock Running
Status: Created
Aug 6 → Aug 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 6 → Aug 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Aug 6 → Aug 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
32d
▶ Clock Running
Status: Scheduled
Aug 11 → Sep 25, 2025
32 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 35 of ? biz days used
Created: Aug 6, 2025 Completed: Sep 25, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 6 → Aug 6 Created ▶ Running 0 0
Aug 6 → Aug 6 Ready for Scheduling ▶ Running 0 0
Aug 6 → Aug 11 Assigned ▶ Running 3 3
Aug 11 → Sep 25 Scheduled ▶ Running 32 35
Sep 25 → Sep 25 Tech On Site ▶ Running 0 35
Dispatch 0.0d
Coordinators 36.4d
Field Work 0.7d
Billing 7.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
36.4 days
Over SLA
Field Work
0.7 days
Billing
7.6 days
Over SLA
Created: Aug 6, 2025 Due: Sep 30, 2025 Completed: Sep 25, 2025 (5 days early)
📅
36.0 days Total Age
⏱️
32.4d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
39.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516702
6007858198
Closed
28R SYS-LC-129B2-E Contract ends 06/27/2026 repair included PM PM only - customer supplies the UV lamp G7137A DEBBR00806 1290 Infinity II Bio Multisampler G4761A DEBDS10245 Upgrade InfinityLab Sample Thermostat G7116B DEBA413515 1290 Infinity II Multicolumn Thermostat G7131A DEBB400282 1290 Infinity II Bio Flexible Pump G5641A 000000000033063301 Quick Change 2-Pos/10-Prt Bio Valve G7115A DEAC626305 1260 Infinity II Diode Array Detector WR
Priority
High
Origin
Web
Reason
New Case
Contact
Larry Dobson
Owner
Leona Coonrod
Created
Aug 6, 2025
Work Orders from this Case (1)
WO-01296017 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 6, 2025 • Closed: Sep 25, 2025
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 32.4 days stuck in "Scheduled"
⏱️
Total Delay 39.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
32.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
2.6d / 1.0d SLA
WO Correction Needed
0.3d
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.26.25 Hshaw - missing mileage both ways

11 Aug 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame proposal.


Please assign to Larry Alberty ARP to site is 30 miles. Zone 1

🔧 Work Performed
Completed LC PM.
🔍 Technician Findings
added mileage
⚠️ Problem Description
28R SYS-LC-129B2-E Contract ends 06/27/2026 repair included PM PM only - customer supplies the UV lamp G7137A DEBBR00806 1290 Infinity II Bio Multisampler G4761A DEBDS10245 Upgrade InfinityLab Sample Thermostat G7116B DEBA413515 1290 Infinity II Multicolumn Thermostat G7131A DEBB400282 1290 Infinity II Bio Flexible Pump G5641A 000000000033063301 Quick Change 2-Pos/10-Prt Bio Valve G7115A DEAC626305 1260 Infinity II Diode Array Detector WR
📄 Description
Agilent - G7131A - 1290 Infinity II Bio Flexible Pump
📞 Call Description
SEP 2025 LC PM

Timeline

📞
▶
4 Case Linked Aug 6, 8:56 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01296017
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF0000001pE6KIAU, Larry Alberty
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Aug 11, 4:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-09-25T13:00:00.000+0000
🚨 32.9 business days
🔧
Status: Tech On Site by Larry Alberty Sep 25, 10:28 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 44d 17h
🔩
▶
3 2x Parts Added Sep 25, 3:47 PM
2x Parts Added → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 4
✔️
Status: Completed by Larry Alberty
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 21m, 0m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Sep 26, 4:53 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 1h
🚗
▶
2 2x Travel Added Sep 26, 7:34 PM
2x Travel Added → Status: Closed
🏁
Status: Closed by Larry Alberty
From: WO Correction Needed
To: Closed
Duration in Previous: 2h 43m
⏳ 1.5 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 29, 9:19 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h
⚠️ 6.0 business days
📨
Status: Invoice Pending by Hannah Shaw Oct 6, 6:06 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 8h
💰
Status: Invoiced by Hannah Shaw Oct 7, 1:54 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 19h 47m
🧾
Invoice Created Oct 7, 3:32 PM
Invoice Number: SM-243053

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 32.4 business days (threshold: 2.0 business days)
Exceeded by 30.4 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00516702
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Sep 25, 9:00 AM
Created
Aug 6, 8:58 AM
Invoice #
SM-243053

Work Details (7)

Name Type Status Qty Amount Date
WL-02949397 Parts Open 1 $0.00 Sep 25, 3:47 PM
WL-02949398 Parts Open 1 $0.00 Sep 25, 3:47 PM
WL-02949402 Labor Open 1 $0.00 Sep 25, 3:49 PM
WL-02949403 Labor Open 4 $513.00 Sep 25, 3:49 PM
WL-02949404 Labor Open 1 $0.00 Sep 25, 3:49 PM
WL-02951459 Travel Open 30 $180.00 Sep 26, 7:34 PM
WL-02951460 Travel Open 30 $0.00 Sep 26, 7:34 PM

Details