10/10 Google map was used to calculate zone. PAL sampler. MD
🔧Work Performed
10/10/2025 GCMS/PAL sampler was completed per Agilent. System was tuned and vented. Ion extraction source was cleaned. Mechanical pump oil and gas filter were replaced. GC parts were replaced. MS was pumped down and stabilized for sometime. MS didn't tune, system vented and assembled back, filament looked bad and new one was installed. MS was pumped down and stabilized. Autotune looks ok, tune evaluation passed but ratio for 503. System will be conditioned overnight and customer run samples on 10/13
⚠️Problem Description
28R
SYS-GM-5977T-X
Contract ends 12/31/2025 repair included
PM
G3440B
US16153014 Agilent 7890B Series GC Custom
G7077B
US1614M007 5977B Inert Plus MSD Turbo EI Mainframe
G7367A
CH00354121 PAL3 RSI 85 Autosampler Bundle
📄Description
Agilent 7890B Series GC Custom
📞Call Description
OCT 2025 GC PM
📅
WO-01296036 - Preventive Maintenance - G3440B - FORT WORTH - City of Fort Worth - Water Dept - Rolling Hills Water Treatment
Oct 10, 2025 11:00am – 5:00pm
Work Order: WO-01296036
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6007871391
Location: City of Fort Worth - Water Dept - Rolling Hills Water Treatment
Address: 2600 SE Loop 820, FORT WORTH, TX 76140
Manufacturer:
Model #: G3440B
Serial #: US16153014
Contact Name: Khageshor Bhandari
Timeline
📞
Case Linked Aug 6, 9:24 AM
Case Number:00516713
Subject:6007871391
Status:Closed
📋
▶
3
Work Order Created Aug 6, 9:30 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:a0hF00000028i6gIAA, Maria Davis
🚨18.0 business days
🗓️
▶
2
Status: Scheduled Sep 1, 9:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-10-08T15:00:00.000+0000
🚨29.0 business days
📅
▶
2
Dispatch Scheduled Oct 10, 12:09 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Maria Davis
From:Scheduled
To:Tech On Site
Duration in Previous:38d 14h
⏳1.0 business days
🚗
Status: Tech Off Site by Maria DavisOct 11, 8:18 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:1d 8h
⏱️
6x Labor Added Oct 11, 8:36 PM
Type:Labor, Expenses, Travel
Status:Open
Qty:3, 6, 1, 87, 88
🔩
2x Parts Added Oct 12, 7:16 AM
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Maria DavisOct 12, 7:22 AM
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:11h 3m, 0m
⏳0.0 business days
📄
Status: Ready to Bill by Hannah ShawOct 13, 4:05 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 8h
⚠️7.0 business days
📨
▶
2
Status: Invoice Pending Oct 22, 3:27 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
⏳4.0 business days
🧾
Invoice Created Oct 27, 12:21 PM
Invoice Number:SM-244382
Bottlenecks
Assigned
Duration: 18.2 business days (threshold: 4.0 business hours)
Exceeded by 17.7 business days
Scheduled
Duration: 29.0 business days (threshold: 2.0 business days)
Exceeded by 27.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)