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WO-01296048 ↗ ServiceMax

PLANNED PARENTHOOD OF GREATER NEW YORK • Inspection • PSM

📍 Brooklyn 44 Court Planned Parenthood — 44 COURT STREET 4TH FLOOR, BROOKLYN NY, 11201

Aug 6, 2025 → Oct 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (28 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
▶ Clock Running
Status: Created
Aug 6 → Aug 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 6 → Aug 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Aug 6 → Aug 19, 2025
9 business days (counted)
Running total: 9 of ? biz days used
37d
▶ Clock Running
Status: Scheduled
Aug 19 → Oct 10, 2025
37 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 46 of ? biz days used
Created: Aug 6, 2025 Completed: Oct 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 6 → Aug 6 Created ▶ Running 0 0
Aug 6 → Aug 6 Ready for Scheduling ▶ Running 0 0
Aug 6 → Aug 19 Assigned ▶ Running 9 9
Aug 19 → Oct 10 Scheduled ▶ Running 37 46
Oct 10 → Oct 10 Tech On Site ▶ Running 0 46
Dispatch 0.0d
Coordinators 47.6d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.6 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Aug 6, 2025 Due: Oct 31, 2025 Completed: Oct 10, 2025 (21 days early)
📅
47.0 days Total Age
⏱️
37.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
44.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00516694
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test Service 68 Pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10096
Priority
Standard
Origin
Email
Reason
New Case
Contact
Aquisha Roberts
Owner
Kimberly Hardison
Created
Aug 6, 2025
Work Orders from this Case (1)
WO-01296048 (current) Invoiced
Inspection • Mohamed Shareed
Created: Aug 6, 2025 • Closed: Oct 10, 2025
Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 37.4 days stuck in "Scheduled"
⏱️
Total Delay 44.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Assigned
9.4d / 0.5d SLA
Scheduled
37.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
8/19 KSmith -- Scheduled for 10/10 with Tricia

8/19 KSmith -- Tricia requested a Monday or Friday. Provided 10/10 as a scheduled date and am awaiting response

8/19 KSmith -- Per Felicia, the POCs are

Fahie, Victoria <victoria.fahie@ppgreaterny.org>

Schafroth, Tricia <tricia.schafroth@ppgreaterny.org>

8/19 KSmith -- Sent email to schedule for 10/8

8/18 KSmith -- Sent email to schedule for 10/8

8/11 KSmith -- Felicia is on PTO until 8/18

8/11 KSmith -- Sent email to schedule for 10/8

8/6 KSmith -- Sent email to schedule for 10/8

🔧 Work Performed
Completed annual inspection. All work documented in ebiotrack S.O #: 1288-119002-10096-OMNI.
🔍 Technician Findings
Completed annual inspection. All work documented in ebiotrack S.O #: 1288-119002-10096-OMNI.
⚠️ Problem Description
Annual Equipment Electrical Safety Test Service 68 Pcs https://www.ebiotrack.com/omnicor/inspection.php?iid=10096

Timeline

📞
Case Linked Aug 6, 8:39 AM
Case Number: 00516694
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 6, 9:47 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 6, 4:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6h 38m
⚠️ 9.9 business days
🗓️
▶
2 Status: Scheduled Aug 19, 5:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-10T13:00:00.000+0000
🚨 37.9 business days
🔧
Status: Tech On Site by Mohamed Shareed Oct 10, 9:23 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 51d 16h
🔩
▶
2 10x Parts Added Oct 10, 5:34 PM
10x Parts Added → Status: Completed
✔️
Status: Completed by Mohamed Shareed
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 11m, 0m
⏳ 1.8 business days
📄
▶
2 Status: Ready to Bill Oct 14, 5:58 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Oct 15, 2:16 PM
Invoice Number: SM-243560

Bottlenecks

Assigned
Duration: 9.4 business days (threshold: 4.0 business hours)
Exceeded by 8.9 business days
Scheduled
Duration: 37.4 business days (threshold: 2.0 business days)
Exceeded by 35.4 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

📞
Case 00516694
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
N/A
Technician
Mohamed Shareed
Scheduled
Oct 10, 9:00 AM
Created
Aug 6, 9:47 AM
Invoice #
SM-243560

Work Details (10)

Name Type Status Qty Amount Date
WL-02966980 Parts Open 7 $14.84 Oct 10, 5:34 PM
WL-02966981 Parts Open 3 $6.36 Oct 10, 5:34 PM
WL-02966982 Labor Open 1.25 $0.00 Oct 10, 5:34 PM
WL-02966983 Labor Open 6 $1,831.40 Oct 10, 5:34 PM
WL-02966984 Labor Open 1.5 $0.00 Oct 10, 5:34 PM
WL-02966985 Travel Open 16 - Oct 10, 5:34 PM
WL-02966986 Travel Open 19 - Oct 10, 5:34 PM
WL-02966987 Expenses Open 1 $0.00 Oct 10, 5:34 PM
WL-02966988 Expenses Open 1 $0.00 Oct 10, 5:34 PM
WL-02966989 Expenses Open 1 $0.00 Oct 10, 5:34 PM

Details