Follow up to WO-01270341
Inspection #: 27385
Asset ID: 13028427
Model: CareFusion - 8015
10 pumps in total need to be calibrated
https://www.ebiotrack.com/inspection.php?iid=29172
Primary Delay14.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay26.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Scheduling
16.9d / 1.0d SLA
Assigned
4.1d / 0.5d SLA
Scheduled
4.1d / 2.0d SLA
Tech On Site
3.9d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Completed
0.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
0.1d / 2.0d SLA
WO Correction Needed
0.1d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9/17/25 DPatton - Spoke w/ tech Michah - he said WO has incorrect Problem Description - no pm kits needed, units were not midmark)
9/17/25 DPatton - Invoice Pending. Moved to BR to ask tech if PM kits were replaced per notes.
9-3 Mburris CB from William McGee to set appt for 9-9
9-3 Mburris email sent to POC
9-3 Mburris called site LM for Willie on Vmail to set appt 907-822-8811
9-2 Mburris email sent to POC looking for 9-8
8-21 Mburris called site spoke with Willie and advised once I find the right tech for this job, I'll be reaching back out to set appt 907-822-8811
🔧Work Performed
INSPECTED OR CALIBRATED OR BOTH 14 PIECES OF EQUIPMENT PER MANUFACTURES SPECIFICATIONS
🔍Technician Findings
Travel Zone 2
Dispatch Type Maintenance
PROBLEM SUMMARY
PM NWD
ADDITIONAL NOTES
PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232.
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
⚠️Problem Description
Travel Zone 2
Dispatch Type Maintenance
PROBLEM SUMMARY
PM NWD
ADDITIONAL NOTES
PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232.
PCR CODES
Problem Cause Resolution
UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
📧
Email: Re: Inspection report
Completed Dec 31, 2025
To: dispatch@emsar.com
CC: gmikkelsen@crnative.org
BCC:
Attachment: Inspection Report 27385 -.pdf
Subject: Re: Inspection report
Body:
--------------- Original Message ---------------
From: dispatch@emsar.com <dispatch@emsar.com>
Date: December 31, 2025 at 2:54 PM
Please see attached inspection report.
Thank you,
EMSAR dispatch
9-3 Mburris CB from William McGee to set appt for 9-9
📋
Outbound to +19078228811
Completed Sep 3, 2025
9-3 Mburris called site LM for Willie on Vmail to set appt 907-822-8811
📧
Email: EMSAR Request for service at Robert Marshal Campus (Email to schedule service)
Completed Sep 3, 2025
To: sgregory@crnative.org
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Robert Marshal Campus (Email to schedule service)
Body:
Hi Savannah-Marie Gregory,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Calibration / 10-13 pumps in total need to be calibrated.
Here’s the location information we have on file:
Location:
Robert Marshal Campus
Mile 111.5 Richardson Hwy
Glennallen, AK 99588
Contact:
Savannah-Ma
📧
Email: EMSAR Request for service at Robert Marshal Campus (Email to schedule service)
Completed Sep 2, 2025
To: sgregory@crnative.org; nicholas.willick@emsar.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Robert Marshal Campus (Email to schedule service)
Body:
Hi Savannah-Marie Gregory,
I hope you’re doing well. I’m reaching out to schedule a service appointment for 10-13 pumps in total need to be calibrated.
Here’s the location information we have on file:
Location:
Robert Marshal Campus
Mile 111.5 Richardson Hwy
Glennallen, AK 99588
Contact
📋
Outbound to +19078228855
Completed Aug 21, 2025
8-21 Mburris called site spoke with William and advised once I find the right tech for this job, I'll be reaching back out to set appt
Sep 12, 2025 2:03pm
@Tonya Santiago
Michah is sending back all the supplies and laptop to corp. When they arrive, would you mind looking a the test log within the Alaris software to see if we can just print out the completed test? Michah uploaded the full test log, but it includes all the tests (incomplete, unknown and failed). I'm wondering if we can filter and clean up the final test log to then upload it to the inspection within eBT.
Sep 17, 2025 9:19am
Hi @Michah Brackett @Nicholas Willick Were the PM kits replaced? Please add if needed. See notes: PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit.
Sep 17, 2025 9:48am
@Diane Patton
Please to WO-Correction if the question is for the technician.
📅
WO-01296058 - Calibration - Glennallen - Robert Marshal Campus
Sep 9, 2025 1:00pm – 8:00pm
Work Order: WO-01296058
Account: Copper River Native Association
Customer Case Number:
Location: Robert Marshal Campus
Address: Mile 111.5 Richardson Hwy, Glennallen, AK 99588
Manufacturer:
Model #:
Serial #:
Contact Name: Savannah-Marie Gregory
Contact Phone: (907) 822-8855
Contact Email: sgreg
PDF
TestAllReport_Planned Maintenance 09122025
Sep 25, 2025
Timeline
📞
Case Linked Jul 30, 4:54 PM
Case Number:00515094
Subject:Follow up to WO-01270341
Status:Closed
⚠️5.9 business days
📋
▶
2
Work Order Created Aug 6, 10:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Aug 7, 11:36 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:1d 1h
🆕
Status: Entered by Michael BurrisAug 7, 12:15 PM
From:Assigned
To:Entered
Duration in Previous:39m
⏳2.0 business days
📅
Status: Ready for Scheduling by Sherry ReichAug 8, 12:27 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:1d 0h
🚨15.0 business days
👷
▶
2
Technician Assigned Aug 28, 11:53 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:19d 23h
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Sep 3, 6:55 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-09-09T17:00:00.000+0000
⏳4.6 business days
🔧
Status: Tech On Site by Michah BrackettSep 9, 1:24 PM
From:Scheduled
To:Tech On Site
Duration in Previous:5d 18h
🚗
Status: Tech Off Site by Michah BrackettSep 9, 9:20 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:7h 55m
🔧
Status: Tech On Site by Michah BrackettSep 10, 12:21 PM
From:Tech Off Site
To:Tech On Site
Duration in Previous:15h 1m
💵
5x Expenses Added Sep 10, 5:18 PM
Type:Expenses
Status:Open
Qty:1
⏳2.8 business days
✔️
Status: Completed by Michah BrackettSep 12, 2:21 PM
From:Tech On Site
To:Completed
Duration in Previous:2d 1h
💵
▶
2
7x Expenses Added Sep 12, 2:30 PM
7x Expenses Added → 8x Labor Added
⏱️
8x Labor Added
Type:Labor, Expenses
Status:Open
Qty:1.5, 10.5, 4, 6
⏱️
3x Labor Added Sep 12, 2:37 PM
Type:Labor
Status:Open
Qty:1, 6
⏱️
▶
2
4x Labor Added Sep 12, 2:50 PM
4x Labor Added → 12x Travel Added
🚗
12x Travel Added
Type:Travel, Labor
Status:Open
Qty:40, 10, 70, 380
⏱️
▶
2
2x Labor Added Sep 12, 11:35 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From:Completed
To:Closed
Duration in Previous:9h 14m
⏳3.1 business days
📄
▶
2
Status: Ready to Bill Sep 17, 9:14 AM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Diane Patton
From:Invoice Pending
To:Billing Review
Duration in Previous:4m
✏️
Status: WO Correction Needed by Dylan NakoffSep 17, 10:04 AM
From:Billing Review
To:WO Correction Needed
Duration in Previous:45m
📨
Status: Invoice Pending by Diane PattonSep 17, 11:16 AM
From:WO Correction Needed
To:Invoice Pending
Duration in Previous:1h 11m
💰
Status: Invoiced by Diane PattonSep 17, 11:27 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:11m
⚠️7.0 business days
🧾
Invoice Created Sep 25, 8:48 AM
Invoice Number:SM-241158
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 14.9 business days (threshold: 1.0 business days)
Exceeded by 13.9 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 4.1 business days (threshold: 2.0 business days)
Exceeded by 2.1 business days
Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)