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WO-01296130 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Equipment Rental — 5725 N Commerce Ct, Alpharetta GA, 30004

Aug 6, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (63 biz days early)
Active: 26 biz days
Paused: 10 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Aug 6 → Aug 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸10d
⏸ Clock Paused
Status: Ready for Release
Aug 6 → Aug 20, 2025
10 business days (not counted)
26d
▶ Clock Running
Status: Scheduled
Aug 20 → Sep 26, 2025
26 business days (counted)
Running total: 26 of ? biz days used
Created: Aug 6, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 6 → Aug 6 Created ▶ Running 0 0
Aug 6 → Aug 20 Ready for Release ⏸ Paused 10 —
Aug 20 → Sep 26 Scheduled ▶ Running 26 26
Dispatch 0.3d
Holding 10.6d (excluded)
Coordinators 27.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.3 days
Holding (excluded from total)
10.6 days
Coordinators
27.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Aug 6, 2025 Due: Dec 31, 2025 Completed: Sep 26, 2025 (96 days early)
📅
37.0 days Total Age
⏱️
27.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
25.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00516795
URGENT Philips WO Request
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Aug 6, 2025
Work Orders from this Case (1)
WO-01296130 (current) Invoiced
FCO • Luis Iser
Created: Aug 6, 2025 • Closed: Sep 26, 2025
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 27.0 days stuck in "Scheduled"
⏱️
Total Delay 25.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
10.6d
Scheduled
27.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.4d / 1.0d SLA
07e-Partial Project
4.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
08/22/2025 ALuman - moved out schedule date. Device is in need of touchscreen repair. Site is waiting on parts to complete repair so our FSE can return to perform FCO 08/21/2025 ALuman - update schedule date to 8/21 for Luis to go onsite for FCO remediation

08/06/2025 EMartin devices will be on demand current location of devices unknown FSE onsite last week did not get devices 

🔧 Work Performed
09/24/2025 LIser- Implemented FCO86600069 on one device.
🔍 Technician Findings
09/24/2025 LIser- Implemented FCO86600069 on one device.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Aug 6, 11:58 AM
Case Number: 00516795
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Aug 6, 12:14 PM
Work Order: WO-01296130
Type: FCO
Priority: PC
✅
Status: Ready for Release by Erin Martin Aug 6, 2:56 PM
From: Entered
To: Ready for Release
Duration in Previous: 2h 42m
🚨 11.0 business days
👷
▶
3 Technician Assigned Aug 20, 7:57 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-08-20T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 13d 17h
⏳ 2.0 business days
📅
Dispatch Scheduled by Ashley Luman Aug 21, 11:44 AM
Scheduled For: 2025-08-21T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Ashley Luman Aug 22, 1:22 PM
Scheduled For: 2025-09-19T12:00:00.000+0000
🚨 20.0 business days
📅
Dispatch Scheduled by Luis Iser Sep 20, 7:02 PM
Scheduled For: 2025-09-30T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Ashley Luman Sep 23, 4:06 PM
Scheduled For: 2025-09-24T12:00:00.000+0000
⏱️
2x Labor Added Sep 24, 12:04 PM
Type: Labor
Status: Open
Qty: 1, 0.25
⏳ 3.0 business days
💵
Expenses Added Sep 26, 10:35 AM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Sep 26, 10:56 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Luis Iser
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Sep 26, 1:43 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 48m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 2h
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 35m
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:19 PM
Invoice Number: SM-242753

Bottlenecks

Scheduled
Duration: 27.0 business days (threshold: 2.0 business days)
Exceeded by 25.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00516795
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Sep 24, 8:00 AM
Created
Aug 6, 12:14 PM
Invoice #
SM-242753

Work Details (4)

Name Type Status Qty Amount Date
WL-02947363 Labor Open 1 $95.00 Sep 24, 12:04 PM
WL-02947364 Labor Open 0.25 $155.00 Sep 24, 12:04 PM
WL-02950565 Expenses Open 1 $0.00 Sep 26, 10:35 AM
WL-02950865 Labor Open 0.016666666666667 $38.00 Sep 26, 1:43 PM

Details