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WO-01296197 ↗ ServiceMax

BURBANK FIRE DEPARTMENT • Preventive Maintenance • PSM

📍 Burbank Fire Dept - Station 15 — 1420 W Verdugo Ave, Burbank CA, 91506

Aug 6, 2025 → Nov 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (59 biz days late)
Active: 77 biz days
🕐 Clock stopped: Invoiced (Nov 26, 2025)
▶ Clock Running
Status: Created
Aug 6 → Aug 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 6 → Aug 7, 2025
1 business day (counted)
Running total: 1 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Aug 7 → Aug 18, 2025
7 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 18 → Aug 25, 2025
5 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Reschedule
Aug 25 → Aug 25, 2025
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: On Hold
Aug 25 → Aug 28, 2025
3 business days (counted)
Running total: 16 of ? biz days used
42d
▶ Clock Running
Status: Assigned
Aug 28 → Oct 29, 2025
42 business days (counted)
Running total: 58 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Oct 29 → Nov 19, 2025
14 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Reschedule
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: On Hold
Nov 20 → Nov 26, 2025
4 business days (counted)
Running total: 77 of ? biz days used
Created: Aug 6, 2025 Invoiced: Nov 26, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Aug 6 → Aug 6 Created ▶ Running 0 0
Aug 6 → Aug 7 Ready for Scheduling ▶ Running 1 1
Aug 7 → Aug 18 Assigned ▶ Running 7 8
Aug 18 → Aug 25 Scheduled ▶ Running 5 13
Aug 25 → Aug 25 Reschedule ▶ Running 0 13
Aug 25 → Aug 28 On Hold ▶ Running 3 16
Aug 28 → Oct 29 Assigned ▶ Running 42 58
Oct 29 → Nov 19 Scheduled ▶ Running 14 72
Nov 19 → Nov 20 Reschedule ▶ Running 1 73
Nov 20 → Nov 26 On Hold ▶ Running 4 77
Dispatch 0.0d
Holding 8.9d (excluded)
Coordinators 74.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
8.9 days
Coordinators
74.1 days
Over SLA
Billing
0.0 days
Created: Aug 6, 2025 Due: Sep 30, 2025 Completed: Nov 26, 2025 (56 days late)
📅
76.7 days Total Age
⏱️
42.1d in Assigned Longest Stage
🔄
13 transitions Status Changes
⚠️
67.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Rene Yescas — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 14, 2025
Visit 2 Nov 26, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00515162
Needs Quote
Closed
Q-00029291 Semi-Annual Equipment PM 1 Pc https://www.ebiotrack.com/inspection.php?iid=29033
Priority
Standard
Origin
Email
Reason
New Case
Contact
Pete Garcia
Owner
Shelby Robinson
Created
Jul 31, 2025
Work Orders from this Case (1)
WO-01296197 (current) Invoiced
Preventive Maintenance • Rene Yescas
Created: Aug 6, 2025 • Closed: Nov 25, 2025
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 42.1 days stuck in "Assigned"
⏱️
Total Delay 67.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.6d / 1.0d SLA
Assigned
50.1d / 0.5d SLA
Scheduled
20.6d / 2.0d SLA
Reschedule
1.8d / 2.0d SLA
On Hold
8.9d
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

RY 11-26-25 spoke with poc and scheduled job.11-14-25 RY unable to locate the stair chair serial number 20n-445354,per head quarters captain instruction checked station 11,16,15,and 14,station 13 fire personal was out of station on training.will have to return when found.called and advised Mike Burris.

12-29 Mburris call from tech site reached out to him to set

10/28/2025 LHill-rec'd VM from Pete Garcia last night-"Hey, Laura, this is Chief Garcia with Burbank Fire. You left me a message earlier today. I am just returning your call. I will try you back tomorrow. All right, Mike?"


10/27/2025 LHill-LM at (818) 238-3453 for Pete Garcia trying to schedule tech visit for the semi-annual PM on the stair chair.


9-3 Mburris sent chatter to tech to see if site reached back out with location of chairs


8/28/25 LOberg - Putting back into Assigned. Chattered Dispatch to push back due date.


8.25- NWillick- From RYescas: Customer was unable to locate stair chairs pertaining to wo 1296197,and 1296187,customer will continue to look and advise if found for rescheduling.


8-18 Mburris email from POC to set all 4 WO's .......Hi Michael,

Yes, 8-21 works fine. Station 15 is probably the best place to start as I know they have a stair chair with a broken handle that needs repair. From there, we can coordinate times with the other stations based on how long service tends to take and what apparatus are available at the time. I have CC’d the station 15 captains on this email. Captain Johnson will be on duty that day. Feel free to call my cell at (714) 504-9334 with any issues.


Thank you,


8-15 Mburris email sent to POC looking for 8-21

🔧 Work Performed
Ferno Washington Inc - Model 59-T EZ-Glide Serial #: 20N-445354 - Asset ID: 13347135
⚠️ Problem Description
Q-00029291 Semi-Annual Equipment PM 1 Pc https://www.ebiotrack.com/inspection.php?iid=29033

Timeline

📞
Case Linked Jul 31, 1:00 AM
Case Number: 00515162
Subject: Needs Quote
Status: Closed
⚠️ 5.0 business days
📋
2 Work Order Created Aug 6, 3:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Aug 7, 10:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 19h 16m
⚠️ 8.0 business days
🗓️
2 Status: Scheduled Aug 18, 10:26 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-08-21T15:00:00.000+0000
⚠️ 6.0 business days
🔄
Status: Reschedule by Nicholas Willick Aug 25, 11:45 AM
From: Scheduled
To: Reschedule
Duration in Previous: 7d 1h
⏸️
Status: On Hold by Michael Burris Aug 25, 12:34 PM
From: Reschedule
To: On Hold
Duration in Previous: 49m
4.0 business days
👷
Status: Assigned by Lauren Oberg Aug 28, 7:16 PM
From: On Hold
To: Assigned
Duration in Previous: 3d 6h
🚨 42.6 business days
🗓️
2 Status: Scheduled Oct 29, 2:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-11-14T15:00:00.000+0000
🚨 12.0 business days
⏱️
3x Labor Added Nov 14, 9:17 PM
Type: Labor, Travel
Status: Open
Qty: 2, 50
3.3 business days
🔄
Status: Reschedule by Nicholas Willick Nov 19, 1:41 PM
From: Scheduled
To: Reschedule
Duration in Previous: 20d 23h
⏸️
Status: On Hold by Michael Burris Nov 20, 9:15 AM
From: Reschedule
To: On Hold
Duration in Previous: 19h 33m
⚠️ 5.0 business days
📅
2 Dispatch Scheduled Nov 27, 12:21 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rene Yescas
From: On Hold
To: Scheduled
Duration in Previous: 6d 15h
⏱️
2 Labor Added Nov 27, 1:01 AM
Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Scheduled
To: Closed
Duration in Previous: 39m
2.0 business days
📄
2 Status: Ready to Bill Dec 2, 11:54 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 5.0 business days
🧾
Invoice Created Dec 8, 1:59 PM
Invoice Number: SM-247966

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Assigned
Duration: 42.1 business days (threshold: 4.0 business hours)
Exceeded by 41.6 business days
Scheduled
Duration: 14.6 business days (threshold: 2.0 business days)
Exceeded by 12.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00515162
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Rene Yescas
Scheduled
Nov 26, 8:00 AM
Created
Aug 6, 3:15 PM
Invoice #
SM-247966

Work Details (4)

Name Type Status Qty Amount Date
WL-03008491 Labor Open 2 $260.00 Nov 14, 9:17 PM
WL-03008492 Labor Open 2 $82.00 Nov 14, 9:17 PM
WL-03008493 Travel Open 50 $35.00 Nov 14, 9:17 PM
WL-03021713 Labor Open 0.5 $0.00 Nov 27, 1:01 AM

Details