11/02 Finalized writing all the explanation in SM, mService is less complicated software. 08;30 a.m. Totally unpractical working with 2 systems that don't communicate with each other, 2 many hands in the same bawl, many masters to please. Extra time needs write again everything in mService. At customer sites open laptop, tablet and cell phone is something cause distraction and loss focus. When customers I try to focus in the customer and the service that I deliver. with LSCA calls the assistance is minimal or none..MD
10/31 GC name. GUS Google map was used to calculate zone 1, after this service I travel to MEO WO-01311029
10/30/25 RCook- Sent teams message to DCarvalho stating: David Carvalho Below are the past due and due by EOM Agilent ASP WOs. Just sending as an FYI
Please assign to Maria Davis ARP to site is 218 miles. Zone 5
🔧Work Performed
10/31/2025 GC PM was completed per Agilent Customer provided parts. All tests passed.
🔍Technician Findings
due date was 10/31, work different sites from 06:30 to 10 pm driven back from OKC.
WO-01296437 - Preventive Maintenance - G3440A - Oklahoma City - State of Oklahoma
Oct 31, 2025 9:00am – 11:00am
Work Order: WO-01296437
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6007931172
Location: State of Oklahoma
Address: 707 N Robinson Ave, Oklahoma City, OK 73102
Manufacturer: Agilent Technologies
Model #: G3440A
Serial #: CN12141013
Contact Name: Andrew Greenwood
Contact Phone: 40570211
Timeline
📞
Case Linked Aug 7, 8:29 AM
Case Number:00517031
Subject:6007931172
Status:Closed
📋
▶
3
Work Order Created Aug 7, 8:48 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:a0hF00000028i6gIAA, Maria Davis
🚨46.0 business days
🗓️
▶
2
Status: Scheduled Oct 13, 8:53 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-10-24T14:00:00.000+0000
📅
Dispatch Scheduled by Maria DavisOct 13, 9:06 PM
Scheduled For:2025-10-21T14:00:00.000+0000
⚠️6.0 business days
🔄
Status: Reschedule by Maria DavisOct 21, 1:03 PM
From:Scheduled
To:Reschedule
Duration in Previous:7d 16h
⚠️9.0 business days
📅
▶
2
Dispatch Scheduled Oct 31, 2:03 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Maria Davis
From:Reschedule
To:Scheduled
Duration in Previous:10d 0h
🚗
Status: Tech Off Site by Maria DavisOct 31, 2:10 PM
From:Scheduled
To:Tech Off Site
Duration in Previous:6m
⏳1.0 business days
⏱️
3x Labor Added Nov 2, 9:06 AM
Type:Labor, Travel
Status:Open
Qty:1, 2, 9
✔️
Status: Completed by Maria DavisNov 2, 9:21 AM
From:Tech Off Site
To:Completed
Duration in Previous:1d 20h
🏁
Status: Closed by Maria DavisNov 2, 9:38 AM
From:Completed
To:Closed
Duration in Previous:16m
⏳1.0 business days
📄
Status: Ready to Bill by Hannah ShawNov 3, 4:19 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 6h
⚠️6.0 business days
📨
▶
2
Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Nov 13, 11:07 AM
Invoice Number:SM-246148
Bottlenecks
Assigned
Duration: 46.1 business days (threshold: 4.0 business hours)
Exceeded by 45.6 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Reschedule
Duration: 8.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business days
Ready to Bill
Duration: 5.3 business days (threshold: 1.0 business days)