Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296444 ↗ ServiceMax

DAUPHIN COUNTY CORONER'S OFFICE • Preventive Maintenance • PSM

📍 DAUPHIN CTY CORONER'S OFFICE — 1271 SOUTH 28TH STREET, Harrisburg PA, 17111

Aug 7, 2025 → Sep 17, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (11 biz days late)
Active: 28 biz days
🕐 Clock stopped: Invoiced (Sep 17, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Aug 7 → Aug 22, 2025
11 business days (counted)
Running total: 11 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 17, 2025
17 business days (counted)
Running total: 28 of ? biz days used
Created: Aug 7, 2025 Invoiced: Sep 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 7 Created ▶ Running 0 0
Aug 7 → Aug 7 Ready for Scheduling ▶ Running 0 0
Aug 7 → Aug 22 Assigned ▶ Running 11 11
Aug 22 → Sep 17 Scheduled ▶ Running 17 28
Dispatch 0.0d
Coordinators 30.4d
Field Work 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.4 days
Over SLA
Field Work
1.4 days
Over SLA
Created: Aug 7, 2025 Due: Aug 29, 2025 Completed: Sep 17, 2025 (18 days late)
📅
29.0 days Total Age
⏱️
18.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
27.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00517016
CREATE INSPECTION PM: Site Name: DAUPHIN CTY CORONER'S OFFICE - Site ID: 24132
Closed
PM 1 SITE | 14 ASSETS: (6) Mortuary cot (8) Embalming table | 2 PMs per year | Unlimited repair calls | Coverage through 4/6/2026 https://www.ebiotrack.com/inspection.php?iid=29195
Priority
Standard
Origin
Email
Reason
New Case
Contact
Donald Machamer
Owner
Sherry Reich
Created
Aug 7, 2025
Work Orders from this Case (1)
WO-01296444 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Aug 7, 2025 • Closed: Sep 17, 2025
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 18.0 days stuck in "Scheduled"
⏱️
Total Delay 27.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
12.0d / 0.5d SLA
Scheduled
18.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/21 MOwens Donald called back and requested the service be scheduled on 9/17 based on his availability. Told him we can schedule for that day. Eta will be between 10-11am.

8/21 MOwens Called to speak to Donald but he was OOO. Left a msg for him to call back to schedule the inspection service.

🔧 Work Performed
Ferno Washington Inc - 24-H MiniMAXX Serial #: 22N-473401 - Asset ID: 13279123 Ferno Washington Inc - 24-H MiniMAXX Serial #: 22N-478412 - Asset ID: 13279124 Ferno Washington Inc - 24-H MiniMAXX Serial #: 22N-473399 - Asset ID: 13279122 Ferno Washington Inc - 24-H MiniMAXX Serial #: 19N-420504 - Asset ID: 13279125 Ferno Washington Inc - 24-H MiniMAXX Serial #: 25G-035974 - Asset ID: 13279126 Ferno Washington Inc - 24-H MiniMAXX Serial #: 18N-394594 - Asset ID: 13279127 Ferno Washington Inc - 24-H MiniMAXX Serial #: 17N-368887 - Asset ID: 13279128 Ferno Washington Inc - MODEL 103 Serial #: 10N-165125 - Asset ID: 13279129 Ferno Washington Inc - MODEL 103 Serial #: L-122686 - Asset ID: 13279130 Ferno Washington Inc - MODEL 103 Serial #: 10N-165124 - Asset ID: 13279131 Ferno Washington Inc - Model 101-H Serial #: 09C-031515 - Asset ID: 13279134 Ferno Washington Inc - Model 101-H Serial #: 20C-164042 - Asset ID: 13279135 Ferno Washington Inc - Model 101-H Serial #: 20C-164043 - Asset ID: 13279136 Ferno Washington Inc - MODEL 103 Serial #: 10N-165123 - Asset ID: 13279137
⚠️ Problem Description
PM 1 SITE | 14 ASSETS: (6) Mortuary cot (8) Embalming table | 2 PMs per year | Unlimited repair calls | Coverage through 4/6/2026 https://www.ebiotrack.com/inspection.php?iid=29195

Timeline

📞
Case Linked Aug 7, 6:04 AM
Case Number: 00517016
Subject: CREATE INSPECTION PM: Site Name: DAUPHIN CTY CORONER'S OFFICE - Site ID: 24132
Status: Closed
📋
▶
2 Work Order Created Aug 7, 8:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 7, 12:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 18m
🚨 12.0 business days
🗓️
▶
2 Status: Scheduled Aug 22, 8:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-17T14:00:00.000+0000
🚨 18.0 business days
🔧
Status: Tech On Site by Chris Galasso Sep 17, 11:32 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 26d 2h
⏱️
▶
2 19x Labor Added Sep 17, 11:02 PM
19x Labor Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 11h 31m
📄
Status: Ready to Bill by Diane Patton Sep 18, 4:11 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 17h 7m, 0m
🚨 20.0 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-241349

Bottlenecks

Assigned
Duration: 12.0 business days (threshold: 4.0 business hours)
Exceeded by 11.5 business days
Scheduled
Duration: 18.0 business days (threshold: 2.0 business days)
Exceeded by 16.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

📞
Case 00517016
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Sep 17, 10:00 AM
Created
Aug 7, 8:53 AM
Invoice #
SM-241349

Work Details (19)

Name Type Status Qty Amount Date
WL-02939986 Labor Open 0.5 $0.00 Sep 17, 11:02 PM
WL-02939987 Labor Open 0.5 $0.00 Sep 17, 11:02 PM
WL-02939988 Labor Open 0.5 $0.00 Sep 17, 11:02 PM
WL-02939989 Labor Open 0.5 $0.00 Sep 17, 11:02 PM
WL-02939990 Labor Open 0.5 $0.00 Sep 17, 11:02 PM
WL-02939991 Labor Open 0.5 $0.00 Sep 17, 11:02 PM
WL-02939992 Labor Open 0.5 $0.00 Sep 17, 11:02 PM
WL-02939993 Labor Open 0.33333333333333 $0.00 Sep 17, 11:02 PM
WL-02939994 Labor Open 0.33333333333333 $0.00 Sep 17, 11:02 PM
WL-02939995 Labor Open 0.33333333333333 $0.00 Sep 17, 11:02 PM
WL-02939996 Labor Open 0.33333333333333 $0.00 Sep 17, 11:02 PM
WL-02939997 Labor Open 0.33333333333333 $0.00 Sep 17, 11:02 PM
WL-02939998 Labor Open 0.33333333333333 $0.00 Sep 17, 11:02 PM
WL-02939999 Labor Open 0.33333333333333 $0.00 Sep 17, 11:02 PM
WL-02940000 Labor Open 2.25 $0.00 Sep 17, 11:02 PM
WL-02940001 Travel Open 115 $0.00 Sep 17, 11:02 PM
WL-02940002 Expenses Open 1 $0.00 Sep 17, 11:02 PM
WL-02940003 Labor Open 2.3333333333333 $0.00 Sep 17, 11:02 PM
WL-02940004 Travel Open 115 $0.00 Sep 17, 11:02 PM

Details