10/29/2025 Travel, mileage and zone are on WO-01296447. Finalized writing all the explanation in SM, mService is less complicated software. 09;46 a.m. It is a GCMS PM, where dry pump and source have to be cleaned System . if only a GC time for service is 3.0 hrs for a GCMS with dry pump the time is 5.5-6.0 hr. Just cleaning dry pump could take 1.5-20 hours if not that dirty. Venting GCMS takes 45 min to 1 hr. Cleaning the source at least 1.0 hr, depending on how dirty it is. Changing split line as checklist where things have to be disassembly could take 20 min or more. In this case columns were replaced, needs time to conditioning. After GCMS PM system has to pumped down and stabilized before some test can be run.
Totally unpractical working with 2 systems that don't communicate with each other, parts get in mService automatically, but they MUST be added in SM. Extra time needs to add parts in SM and then write again everything in mService. At customer sites open laptop, tablet and cell phone is something cause distraction and lose focus. When I am at customers, site I I try to focus in the customer and the service that I deliver, all with the same salary and generally is time that I don't get paid for. Customer extra paper work is fill up due to ISO requirements.. Medical Examiner Office needs systems PM all during the same visit. MD
MD
10/28 Maverick
Please assign to Maria Davis ARP to site is 225 miles. Zone 5
🔧Work Performed
10/31/2025 Customer stated “ split vent and gas filter looked saturated, both were replaced. Maverick still shows N2 but below the limit and will run QC samples" , a part only repair SO 6008182916 and customer will replaced the chemical trap shell.
10/29/2025 GCMS PM was completed per Agilent. Per customer request column was replaced. System was tuned and vented. Ion source and dry pump were cleaned. GC parts, copper tubing and gas filter were replaced. MS was pumped down and stabilized for some time. After Tune loos OK but, H2O and N2 were above the limit. System will be conditioned and it will be conditioned overnight. Customer will run QC on 10/30
⚠️Problem Description
28R
SYS-GM-5975T
Contract ends 06/30/2026 repair included
PM
G4514A
RO22087022 7693A Tray, 150 Vial
G7077B
US2208M009 5977B Inert Plus MSD Turbo EI Mainframe
G3540A
US2210A035 Agilent 8890 GC System Custom
G4513A
RO22115070 7693A Autoinjector
📄Description
Agilent - 8890 GC System Custom
📞Call Description
OCT 2025 GC PM
📅
WO-01296452 - Preventive Maintenance - Agilent 8890 GC System - Oklahoma City - State of Oklahoma Office of the Chief Medical Examiner
Oct 30, 2025 10:00am – 4:00pm
Work Order: WO-01296452
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6007937430
Location: State of Oklahoma Office of the Chief Medical Examiner
Address: 921 NE 23rd St, Oklahoma City, OK 73105
Manufacturer: Agilent
Model #: Agilent 8890 GC System
Serial #: US2210A035
Contact Name: Erik
Timeline
📞
▶
4
Case Linked Aug 7, 9:03 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01296452
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Maria Davis
🚨50.0 business days
🗓️
▶
2
Status: Scheduled Oct 19, 12:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-10-30T14:00:00.000+0000
⚠️8.0 business days
🔩
7x Parts Added Oct 29, 11:22 PM
Type:Parts
Status:Open
Qty:1, 2
⏱️
Labor Added Oct 30, 9:01 PM
Type:Labor
Status:Open
Qty:6
🔧
Status: Tech On Site by Maria DavisOct 31, 2:13 PM
From:Scheduled
To:Tech On Site
Duration in Previous:12d 2h
⏳1.0 business days
🔩
Parts Added Nov 2, 10:17 AM
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Maria DavisNov 2, 10:46 AM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1d 21h, 0m
⏳1.0 business days
📄
Status: Ready to Bill by Hannah ShawNov 3, 4:26 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 5h
⚠️5.9 business days
📨
▶
2
Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Nov 13, 11:07 AM
Invoice Number:SM-246148
Bottlenecks
Assigned
Duration: 50.0 business days (threshold: 4.0 business hours)
Exceeded by 49.5 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Ready to Bill
Duration: 5.3 business days (threshold: 1.0 business days)