Please assign to Maria Davis ARP to site is 225 miles. Zone 5
🔧Work Performed
10/23/2025 Test mix results were as expected.
10/21/2025 GCMS PM was completed per Agilent. MS was vented. Ion source was cleaned. Dry pump was cleaned. GC parts were replaced. Per customer request, new column was installed. When turned on the pump, it didn't provided enough vacuum, it was opened and re-sit. System was pumped down and stabilized for some time. Auotune looks OK but H2O and O2 were above the limit. Customer will be baked out overnight. Customer will run Check mix.
⚠️Problem Description
28R
SYS-GM-77TZ
Contract ends 06/30/2026 repair included
PM
G4514A
CN15060120 7693A Tray, 150 Vial
G7038A
US1523L401 5977A Inert MSD EI Turbo Pump
G3445B
US15233013 7890 Series GC for Analyzers
G4513A
CN20505249 7693A Autoinjector
📄Description
7890 Series GC for Analyzers
📞Call Description
OCT 2025 GC PM
📅
WO-01296456 - Preventive Maintenance - G3445B - Oklahoma City - State of Oklahoma Office of the Chief Medical Examiner
Oct 24, 2025 10:00am – 4:00pm
Work Order: WO-01296456
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6007936955
Location: State of Oklahoma Office of the Chief Medical Examiner
Address: 921 NE 23rd St, Oklahoma City, OK 73105
Manufacturer:
Model #: G3445B
Serial #: US15233013
Contact Name: Lauren Kerian
Contact Phone
Timeline
📞
▶
4
Case Linked Aug 7, 9:11 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01296456
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Maria Davis
🚨46.0 business days
🗓️
▶
2
Status: Scheduled Oct 13, 9:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-10-29T15:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Maria DavisOct 19, 11:56 AM
Scheduled For:2025-10-24T14:00:00.000+0000
⏳2.0 business days
🔧
Status: Tech On Site by Maria DavisOct 21, 1:06 PM
From:Scheduled
To:Tech On Site
Duration in Previous:7d 15h
⏳3.0 business days
🚗
Status: Tech Off Site by Maria DavisOct 23, 2:03 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:2d 0h
⏳2.0 business days
⏱️
15x Labor Added Oct 25, 7:41 PM
Type:Labor, Travel, Parts
Status:Open
Qty:3, 1.25, 6, 105, 14
✔️
▶
2
Status: Completed Oct 26, 8:34 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Maria Davis
From:Completed
To:Closed
Duration in Previous:3m
⏳2.0 business days
📄
Status: Ready to Bill by Hannah ShawOct 28, 12:21 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 3h
🚨10.0 business days
📨
▶
2
Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Nov 13, 11:08 AM
Invoice Number:SM-246148
Bottlenecks
Assigned
Duration: 46.1 business days (threshold: 4.0 business hours)
Exceeded by 45.6 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)