10/31 following up, call support. NO travel, mileage, labor or zone. It is a GCMS PM, where dry pump and source have to be cleaned System . if only a GC time for service is 3.0 hrs for a GCMS with dry pump the time is 5.5-6.0 hr. Just cleaning dry pump could take 1.5-20 hours if not that dirty. Venting GCMS takes 45 min to 1 hr. Cleaning the source at least 1.0 hr, depending on how dirty it is. Changing split line as checklist where things have to be disassembly could take 20 min or more. In this case columns were replaced, needs time to conditioning. After GCMS PM system has to pumped down and stabilized before some test can be run.
Totally unpractical working with 2 systems that don't communicate with each other, parts get in mService automatically, but they MUST be added in SM. Extra time needs to add parts in SM and then write again everything in mService. At customer sites open laptop, tablet and cell phone is something cause distraction and lose focus. When I am at customers, site I I try to focus in the customer and the service that I deliver, all with the same salary and generally is time that I don't get paid for. Customer extra paper work is fill up due to ISO requirements.. Medical Examiner Office needs systems PM all during the same visit. MD
10/29 Google map was used to calculate zone1.
10/28 Travel, miles and zone are on WO-01296447. RAJ
MD
Please assign to Maria Davis ARP to site is 225 miles. Zone 5
🔧Work Performed
10/31/2025 Customer stated "Isis is OK and QC control passed"
10/29/2025 Ion source and dry pump were cleaned. GC parts, copper tubing and gas filter were replaced. MS was pumped down and stabilized for some time. After Tune loos OK but, H2O and N2 were above the limit. System will be conditioned, and it will be conditioned overnight. Customer will run QC on 10/30. System under observation.
10/28/2025 GCMS PM was started. MS as tuned and vented.
WO-01296459 - Preventive Maintenance - G3440B - Oklahoma City - State of Oklahoma Office of the Chief Medical Examiner
Oct 28, 2025 9:00am – 6:00pm
Work Order: WO-01296459
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6007936954
Location: State of Oklahoma Office of the Chief Medical Examiner
Address: 921 NE 23rd St, Oklahoma City, OK 73105
Manufacturer:
Model #: G3440B
Serial #: US15183006
Contact Name: Chelsea Yacovazzi
Contact P
Timeline
📞
▶
4
Case Linked Aug 7, 9:16 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01296459
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling, Assigned
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Maria Davis
🚨46.0 business days
🗓️
▶
2
Status: Scheduled Oct 13, 8:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-10-22T13:00:00.000+0000
⏳4.0 business days
📅
Dispatch Scheduled by Maria DavisOct 19, 12:00 PM
Scheduled For:2025-10-28T13:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Maria DavisOct 28, 5:47 PM
From:Scheduled
To:Tech On Site
Duration in Previous:14d 20h
⏳1.8 business days
🗓️
Status: Scheduled by Maria DavisOct 29, 7:43 PM
From:Tech On Site
To:Scheduled
Duration in Previous:1d 1h
🔩
7x Parts Added Oct 29, 11:32 PM
Type:Parts
Status:Open
Qty:1
🔧
Status: Tech On Site by Maria DavisOct 30, 8:41 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 0h
⏱️
▶
2
4x Labor Added Oct 30, 8:52 PM
4x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type:Travel
Status:Open
Qty:15
🚗
Status: Tech Off Site by Maria DavisOct 30, 9:24 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:42m
⏳1.3 business days
✔️
Status: Completed by Maria DavisNov 2, 8:50 AM
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:2d 12h, 0m
⏳1.0 business days
📄
Status: Ready to Bill by Hannah ShawNov 3, 4:30 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 7h
⚠️5.9 business days
📨
▶
2
Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Nov 13, 11:07 AM
Invoice Number:SM-246148
Bottlenecks
Assigned
Duration: 46.1 business days (threshold: 4.0 business hours)
Exceeded by 45.6 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 5.3 business days (threshold: 1.0 business days)