10/24 3rd call of today. Sheldon. Travel, mileage and zone are on WO-01296501. MD
Please assign to Maria Davis ARP to site is 225 miles. Zone 5
🔧Work Performed
10/24/2025 GC PM was performed per Agilent. All parts were replaced, columns were trimmed. Method was loaded and stabilized for some time. A sequence in Front and Back channel was run
⚠️Problem Description
28R
SYS-GC-7890
Contract ends 06/30/2026 repair included
PM
G4567A
CN15180002 7650 ALS
G3440B
CN15173043 Agilent 7890B Series GC Custom
📄Description
Agilent 7890B Series GC Custom
📞Call Description
OCT 2025 GC PM
📅
WO-01296468 - Preventive Maintenance - G3440B - Oklahoma City - State of Oklahoma Office of the Chief Medical Examiner
Oct 31, 2025 1:00pm – 4:00pm
Work Order: WO-01296468
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6007936952
Location: State of Oklahoma Office of the Chief Medical Examiner
Address: 921 NE 23rd St, Oklahoma City, OK 73105
Manufacturer:
Model #: G3440B
Serial #: CN15173043
Contact Name: Lauren Kerian
Contact Phone
Timeline
📞
▶
4
Case Linked Aug 7, 9:26 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order:WO-01296468
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered, Ready for Scheduling
To:Ready for Scheduling, Assigned
Duration in Previous:0m
👷
Technician Assigned by Leona Coonrod
Technician:Maria Davis
🚨50.0 business days
🗓️
▶
2
Status: Scheduled Oct 19, 12:15 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For:2025-10-31T17:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Maria DavisOct 23, 2:32 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 2h
⏳2.0 business days
⏱️
8x Labor Added Oct 25, 8:42 PM
Type:Labor, Parts
Status:Open
Qty:2.5, 4, 1, 0
✔️
Status: Completed by Maria DavisOct 26, 8:19 AM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2d 17h, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Hannah ShawOct 28, 12:08 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 3h
🚨10.0 business days
📨
▶
2
Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Nov 13, 11:08 AM
Invoice Number:SM-246148
Bottlenecks
Assigned
Duration: 50.0 business days (threshold: 4.0 business hours)
Exceeded by 49.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)