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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296471 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 State of Oklahoma Office of the Chief Medical Examiner — 921 NE 23rd St, Oklahoma City OK, 73105

Aug 7, 2025 → Oct 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (5 biz days early)
Active: 54 biz days
🕐 Clock stopped: Completed (Oct 26, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
49d
▶ Clock Running
Status: Assigned
Aug 7 → Oct 19, 2025
49 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 19 → Oct 23, 2025
4 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 23 → Oct 26, 2025
1 business day (counted)
Running total: 54 of ? biz days used
Created: Aug 7, 2025 Completed: Oct 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 7 Created ▶ Running 0 0
Aug 7 → Aug 7 Ready for Scheduling ▶ Running 0 0
Aug 7 → Oct 19 Assigned ▶ Running 49 49
Oct 19 → Oct 23 Scheduled ▶ Running 4 53
Oct 23 → Oct 26 Tech On Site ▶ Running 1 54
Dispatch 0.0d
Coordinators 54.0d
Field Work 1.7d
Billing 10.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
54.0 days
Over SLA
Field Work
1.7 days
Over SLA
Billing
10.3 days
Over SLA
Created: Aug 7, 2025 Due: Oct 31, 2025 Completed: Oct 26, 2025 (5 days early)
📅
55.0 days Total Age
⏱️
50.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
61.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00517059
6007936953
Closed
28R SYS-GC-7890 Contract ends 06/30/2026 repair included PM G4567A CN20110042 7650 ALS G3440B CN15173041 Agilent 7890B Series GC Custom
Priority
High
Origin
Web
Reason
New Case
Contact
Lauren Kerian
Owner
Leona Coonrod
Created
Aug 7, 2025
Work Orders from this Case (1)
WO-01296471 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Aug 7, 2025 • Closed: Oct 26, 2025
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 50.0 days stuck in "Assigned"
⏱️
Total Delay 61.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
50.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
10.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/23 Travel and mileage are on WO-01298544 Wolfowitz.. MD



Please assign to Maria Davis ARP to site is 225 miles. Zone 5

🔧 Work Performed
10/23/2025 GC PM was performed per Agilent. All parts were replaced, columns were trimmed. Method was loaded and stabilized for some time. A sequence in Front and Back channel was run
⚠️ Problem Description
28R SYS-GC-7890 Contract ends 06/30/2026 repair included PM G4567A CN20110042 7650 ALS G3440B CN15173041 Agilent 7890B Series GC Custom
📄 Description
Agilent 7890B Series GC Custom
📞 Call Description
OCT 2025 GC PM

Timeline

📞
▶
4 Case Linked Aug 7, 9:33 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned
📋
Work Order Created
Work Order: WO-01296471
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Maria Davis
🚨 50.0 business days
📅
▶
2 Dispatch Scheduled Oct 19, 12:19 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Maria Davis
From: Assigned
To: Scheduled
Duration in Previous: 73d 2h
⏳ 4.0 business days
🔧
Status: Tech On Site by Maria Davis Oct 23, 2:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 2h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Oct 25, 9:47 PM
Labor Added → 5x Parts Added
🔩
5x Parts Added
Type: Parts
Status: Open
Qty: 2
✔️
Status: Completed by Maria Davis Oct 26, 9:01 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2d 18h, 0m
⏳ 1.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 27, 5:55 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 8h
🚨 10.8 business days
📨
▶
2 Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Nov 13, 11:08 AM
Invoice Number: SM-246148

Bottlenecks

Assigned
Duration: 50.0 business days (threshold: 4.0 business hours)
Exceeded by 49.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Ready to Bill
Duration: 10.3 business days (threshold: 1.0 business days)
Exceeded by 9.3 business days

🔗 Related Artifacts

📞
Case 00517059
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Oct 31, 10:00 AM
Created
Aug 7, 9:34 AM
Invoice #
SM-246148

Work Details (6)

Name Type Status Qty Amount Date
WL-02984430 Labor Open 3 $285.00 Oct 25, 9:47 PM
WL-02984431 Parts Open 2 $0.00 Oct 25, 9:52 PM
WL-02984432 Parts Open 2 $0.00 Oct 25, 9:52 PM
WL-02984433 Parts Open 2 $0.00 Oct 25, 9:52 PM
WL-02984434 Parts Open 2 $0.00 Oct 25, 9:52 PM
WL-02984435 Parts Open 2 $0.00 Oct 25, 9:52 PM

Details