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WO-01296501 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 State of Oklahoma Office of the Chief Medical Examiner — 921 NE 23rd St, Oklahoma City OK, 73105

Aug 7, 2025 → Oct 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (5 biz days early)
Active: 54 biz days
🕐 Clock stopped: Completed (Oct 26, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: Assigned
Aug 7 → Oct 14, 2025
46 business days (counted)
Running total: 46 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Oct 14 → Oct 26, 2025
8 business days (counted)
Running total: 54 of ? biz days used
Created: Aug 7, 2025 Completed: Oct 26, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 7 Created ▶ Running 0 0
Aug 7 → Aug 7 Ready for Scheduling ▶ Running 0 0
Aug 7 → Oct 14 Assigned ▶ Running 46 46
Oct 14 → Oct 26 Scheduled ▶ Running 8 54
Dispatch 0.0d
Coordinators 55.1d
Billing 10.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
55.1 days
Over SLA
Billing
10.0 days
Over SLA
Created: Aug 7, 2025 Due: Oct 31, 2025 Completed: Oct 26, 2025 (5 days early)
📅
55.0 days Total Age
⏱️
46.1d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
62.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00517081
6007936925
Closed
28R SYS-GC-7890-E Contract ends 06/30/2026 repair included PM G3440B CN14513206 Agilent 7890B Series GC Custom G4557A CN14500043 7697A Headspace Sampler, 111 Vial
Priority
High
Origin
Web
Reason
New Case
Contact
Lauren Kerian
Owner
Leona Coonrod
Created
Aug 7, 2025
Work Orders from this Case (1)
WO-01296501 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Aug 7, 2025 • Closed: Oct 25, 2025
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 46.1 days stuck in "Assigned"
⏱️
Total Delay 62.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
46.1d / 0.5d SLA
Scheduled
9.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
10.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/25 Google map was used to calculate zone . Drive back home. MD


Please assign to Maria Davis ARP to site is 225 miles. Zone 5

🔧 Work Performed
10/24/2025 GCHS PM was completed per Agilent, parts were replaced. All tests passed. Per customer request columns were replaced. Method was loaded and stabilize for sometime. Customer ran a sequence. Results were liter higher. Customer will run blanks and calibrated if needed.
⚠️ Problem Description
28R SYS-GC-7890-E Contract ends 06/30/2026 repair included PM G3440B CN14513206 Agilent 7890B Series GC Custom G4557A CN14500043 7697A Headspace Sampler, 111 Vial
📄 Description
Agilent 7890B Series GC Custom
📞 Call Description
OCT 2025 GC PM

Timeline

📞
Case Linked Aug 7, 10:36 AM
Case Number: 00517081
Subject: 6007936925
Status: Closed
📋
▶
3 Work Order Created Aug 7, 10:43 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: a0hF00000028i6gIAA, Maria Davis
🚨 46.0 business days
🗓️
▶
2 Status: Scheduled Oct 13, 9:02 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-10-23T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Maria Davis Oct 19, 11:58 AM
Scheduled For: 2025-10-27T16:00:00.000+0000
⚠️ 5.0 business days
⏱️
▶
2 9x Labor Added Oct 25, 8:19 PM
9x Labor Added → Status: Completed
✔️
Status: Completed by Maria Davis
From: Scheduled
To: Completed
Duration in Previous: 11d 23h
🏁
Status: Closed by Maria Davis Oct 25, 8:25 PM
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 28, 12:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
🚨 10.0 business days
📨
▶
2 Status: Invoice Pending Nov 10, 3:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Nov 13, 11:08 AM
Invoice Number: SM-246148

Bottlenecks

Assigned
Duration: 46.1 business days (threshold: 4.0 business hours)
Exceeded by 45.6 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

📞
Case 00517081
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Oct 27, 12:00 PM
Created
Aug 7, 10:43 AM
Invoice #
SM-246148

Work Details (9)

Name Type Status Qty Amount Date
WL-02984369 Labor Open 1.5 $0.00 Oct 25, 8:19 PM
WL-02984370 Labor Open 5.5 $0.00 Oct 25, 8:19 PM
WL-02984371 Labor Open 5 $456.00 Oct 25, 8:19 PM
WL-02984372 Travel Open 14 $180.00 Oct 25, 8:19 PM
WL-02984373 Travel Open 287 $0.00 Oct 25, 8:19 PM
WL-02984374 Parts Open 1 $0.00 Oct 25, 8:19 PM
WL-02984375 Parts Open 1 $0.00 Oct 25, 8:19 PM
WL-02984376 Parts Open 1 $0.00 Oct 25, 8:19 PM
WL-02984377 Parts Open 1 $0.00 Oct 25, 8:19 PM

Details