Q-00029372
POC Ryan Van Buskirk would like quote for service on unit listed below.
Unit: Stryker Power Load
Model: 6390
S/n: 670839231
Issue: Power load arm not functioning. broken arm cover.
QTY 1 PN 639000011371
8/27 KSmith -- Sent email to schedule for 9/4. Parts are arriving this week and FSE is PTO
🔧Work Performed
Replaced broken reload cover on patient right side.
🔍Technician Findings
Broken reload cover on patient right side.
⚠️Problem Description
Q-00029372
POC Ryan Van Buskirk would like quote for service on unit listed below.
Unit: Stryker Power Load
Model: 6390
S/n: 670839231
Issue: Power load arm not functioning. broken arm cover.
QTY 1 PN 639000011371 https://www.ebiotrack.com/workorder.php?wo=67297
📄Description
Stryker 6390 Power-LOAD Fastener System
📧
Email:Re: Eastham Fire Department -- EMS Repair -- WO-01296514
Completed Aug 27, 2025
From: rvanbuskirk@eastham-ma.gov
To: ksmith@emsar.com
Cc: lalbino@eastham-ma.gov
Hello Kourtney,
We already have a tech coming on 9/5 for preventative maintenance. Can we just have the tech repair it then?
Thank you,
Ryan Van Buskirk, Captain/Paramedic
EMS Officer
Town of Eastham, MA Fire Department
Rvanbuskirk@eastham-ma.gov
(774)722-2463
Sent from my iPhone
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are
📧
Email: Eastham Fire Department -- EMS Repair -- WO-01296514
Completed Aug 27, 2025
To: rvanbuskirk@eastham-ma.gov
CC:
BCC:
Attachment: --none--
Subject: Eastham Fire Department -- EMS Repair -- WO-01296514
Body:
Hi Ryan,
The parts for the repair of your power load have shipped and will be arriving early next week.
Would Thursday, September 4th work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
CENTRAL DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The d
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 21, 2025
To: rvanbuskirk@eastham-ma.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01296514Location: Eastham Fire DepartmentAddress: 2520 State Highway Eastham, MA 02642Device: 6390 Power - LOAD 670839231Problem Description: Q-00029372
POC Ryan Van Buskirk would l
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 14, 2025
To: rvanbuskirk@eastham-ma.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01296514Location: Eastham Fire DepartmentAddress: 2520 State Highway Eastham, MA 02642Device: 6390 Power - LOAD 670839231Problem Description: Q-00029372
POC Ryan Van Buskirk would l
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Aug 7, 2025
To: rvanbuskirk@eastham-ma.gov
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01296514Location: Eastham Fire DepartmentAddress: 2520 State Highway Eastham, MA 02642Device: 6390 Power - LOAD 670839231Problem Description: Q-00029372
POC Ryan Van Buskirk would l
Aug 7, 2025 12:47pm
@Shawn Rogers Hey Shawn! Do we know who the tech will be for this WO, so I can begin sourcing the part? :)
📅
WO-01296514 - Repair - 6390 Power - LOAD - Eastham - Eastham Fire Department
Sep 5, 2025 9:00am – 5:00pm
Work Order: WO-01296514
Account: EASTHAM FIRE DEPARTMENT
Customer Case Number:
Location: Eastham Fire Department
Address: 2520 State Highway, Eastham, MA 02642
Manufacturer: Stryker Medical EMS
Model #: 6390 Power - LOAD
Serial #: 670839231
Contact Name: Ryan Van Buskirk
Contact Phone: 774-722-2463
Timeline
📞
Case Linked Aug 6, 7:38 AM
Case Number:00516679
Subject:Need Quote - Eastham Fire Department
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Aug 7, 11:03 AM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:2m
📦
▶
2
Parts Requested Aug 7, 11:24 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:18m
🚨14.0 business days
🔩
▶
2
Parts Added Aug 26, 11:29 AM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From:Awaiting Parts
To:Reschedule
Duration in Previous:19d 0h
👷
▶
2
Technician Assigned Aug 26, 12:07 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Reschedule
To:Assigned
Duration in Previous:37m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Aug 27, 1:24 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-09-05T13:00:00.000+0000
⚠️7.0 business days
🔧
Status: Tech On Site by Paul BonangSep 5, 10:12 AM
From:Scheduled
To:Tech On Site
Duration in Previous:8d 20h
✔️
Status: Completed by Paul BonangSep 5, 2:15 PM
From:Tech On Site
To:Completed
Duration in Previous:4h 3m
⏱️
▶
2
Labor Added Sep 5, 2:22 PM
Labor Added → Status: Closed
🏁
Status: Closed by Paul Bonang
From:Completed
To:Closed
Duration in Previous:9m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonSep 8, 6:08 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:3d 3h, 0m
🚨15.7 business days
🧾
Invoice Created Sep 29, 8:23 AM
Invoice Number:SM-240347
Bottlenecks
Awaiting Parts
Duration: 14.0 business days (threshold: 3.0 business days)
Exceeded by 11.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)