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WO-01296522 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Rutherford Regional Health System — 288 South Ridgecrest Avenue, Rutherfordton NC, 28139

Aug 7, 2025 → Sep 4, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (3 biz days late)
Active: 20 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Assigned
Aug 7 → Sep 4, 2025
19 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 4 → Sep 5, 2025
1 business day (counted)
Running total: 20 of ? biz days used
Created: Aug 7, 2025 Completed: Sep 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 7 Created ▶ Running 0 0
Aug 7 → Aug 7 Ready for Scheduling ▶ Running 0 0
Aug 7 → Sep 4 Assigned ▶ Running 19 19
Sep 4 → Sep 5 Tech On Site ▶ Running 1 20
Dispatch 0.0d
Coordinators 20.1d
Field Work 1.1d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
20.1 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.1 days
Created: Aug 7, 2025 Due: Aug 31, 2025 Completed: Sep 5, 2025 (4 days late)
📅
20.2 days Total Age
⏱️
19.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
18.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00517089
Urgent! PM WO needed for Rutherford Regional Health
Closed
I need a PM WO for Ge beds Total care p1840 Sn- P093AM8300 288 South Ridgecrest Avenue
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
John Rolston
Created
Aug 7, 2025
Work Orders from this Case (1)
WO-01296522 (current) Invoiced
Preventive Maintenance • Christopher Carroll
Created: Aug 7, 2025 • Closed: Sep 4, 2025
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 19.4 days stuck in "Assigned"
⏱️
Total Delay 18.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Assigned
19.4d / 0.5d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service
⚠️ Problem Description
I need a PM WO for Ge beds Total care p1840 Sn- P093AM8300 288 South Ridgecrest Avenue
📄 Description
Bed, Electric

Timeline

📞
Case Linked Aug 7, 10:49 AM
Case Number: 00517089
Subject: Urgent! PM WO needed for Rutherford Regional Health
Status: Closed
📋
▶
2 Work Order Created Aug 7, 11:18 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Aug 7, 5:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 44m
🚨 14.9 business days
👷
Technician Assigned by Stephanie Ramen Aug 27, 3:18 PM
Technician: Christopher Carroll
⚠️ 6.0 business days
⏱️
2x Labor Added Sep 4, 11:36 AM
Type: Labor
Status: Open
Qty: 0.5
🔧
Status: Tech On Site by Christopher Carroll Sep 4, 12:38 PM
From: Assigned
To: Tech On Site
Duration in Previous: 27d 19h
💵
Expenses Added Sep 4, 12:44 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Sep 4, 8:57 PM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From: Tech On Site
To: Completed
Duration in Previous: 8h 21m
🏁
Status: Closed by Christopher Carroll Sep 4, 9:47 PM
From: Completed
To: Closed
Duration in Previous: 47m
📄
Status: Ready to Bill by Hannah Shaw Sep 5, 4:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 19m
📨
Status: Invoice Pending by Hannah Shaw Sep 5, 4:49 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 41m, 0m
⏳ 1.9 business days
🧾
Invoice Created Sep 8, 2:16 PM
Invoice Number: SM-240218

Bottlenecks

Assigned
Duration: 19.4 business days (threshold: 4.0 business hours)
Exceeded by 18.9 business days
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours

🔗 Related Artifacts

📞
Case 00517089
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Aug 7, 11:18 AM
Invoice #
SM-240218

Work Details (4)

Name Type Status Qty Amount Date
WL-02924947 Labor Open 0.5 $0.00 Sep 4, 11:36 AM
WL-02924949 Labor Open 0.5 $0.00 Sep 4, 11:37 AM
WL-02925075 Expenses Open 1 $0.00 Sep 4, 12:44 PM
WL-02925949 Labor Open 1 $0.00 Sep 4, 8:57 PM

Details