9/4 MOwens Sonya replied back that any except this week works. Replied back scheduling the visit for 9/15 between 10-4pm.
9/4 MOwens Called to speak to Sonya Lee. She was not working today. Will send an email about scheduling.
🔧Work Performed
9/15/25- EColon- Arrived on-site, checked in with POC. Completed inspections on 47 units and archived 9 units. Inspection complete.
🔍Technician Findings
Annual Equipment Electrical Safety Test And Calibration Service
⚠️Problem Description
Annual Equipment Electrical Safety Test And Calibration Service
54 pieces
https://www.ebiotrack.com/inspection.php?iid=29200
📧
Email:RE: CareNow N. Charleston SC Annual Tagged Equipment Inspection
Completed Sep 4, 2025
From: mowens@emsar.com
To: Sonya.Lee2@hcahealthcare.com
I will schedule the inspection visit for Eric to complete on 9/15 between 10-4pm.
Thanks
Melissa
From: Lee Sonya - Brentwood <Sonya.Lee2@hcahealthcare.com>
Sent: Thursday, September 4, 2025 11:28 AM
To: Melissa Owens <mowens@emsar.com>
Subject: Re:CareNow N. Charleston SC Annual Tagged Equipment Inspection
Hi Melissa any day besides this week
Sonya Lee
Center Manager| CareNow| N.Chas
Charleston Market| South Atlantic Division
C
📧
Email:CareNow N. Charleston SC Annual Tagged Equipment Inspection
Completed Sep 4, 2025
From: mowens@emsar.com
To: sonya.lee2@hcahealthcare.com
Sonya
I have the inspection work order for this location due this month. What days work the best to schedule the inspection visit?
Thanks
Melissa Owens
Account Service Coordinator
East District
mowens@emsar.com<mailto:mowens@emsar.com>
www.emsar.com<http://www.emsar.com/>
803-791-1259
[facebook logo-small]<https://www.facebook.com/emsarinc> [twitter-icon] <http://twitter.com/emsarinc> [linkedin] <http://www.linkedin.com/company
📋
Outbound to +18436405008
Completed Sep 4, 2025
Called to speak to Sonya Lee. She was not working today. Will send an email about scheduling.
Sep 4, 2025 8:52am
@Dylan Nakoff Should this one have a due date of 9/30?@Stephanie Ramen
📅
WO-01296544 - Inspection - North Charleston - CareNow N. Charleston #?
Sep 15, 2025 10:00am – 4:00pm
Work Order: WO-01296544
Account: HCA Urgent Care
Customer Case Number:
Location: CareNow N. Charleston #?
Address: 8445 Dorchester Rd, North Charleston, SC 29420
Manufacturer:
Model #:
Serial #:
Contact Name: Sonya Lee
Contact Phone: 843-640-5008
Contact Email: sonya.lee2@hcahealthcare.com
Due D
Timeline
📞
Case Linked Aug 7, 11:20 AM
Case Number:00517104
Subject:North Charleston Inspection
Status:Closed
📋
▶
2
Work Order Created Aug 7, 12:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Aug 8, 11:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 13m
🚨19.0 business days
🗓️
▶
2
Status: Scheduled Sep 4, 11:37 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-09-15T14:00:00.000+0000
⚠️8.0 business days
🔧
▶
2
Status: Tech On Site Sep 15, 12:49 PM
Status: Tech On Site → 5x Labor Added
⏱️
5x Labor Added
Type:Labor, Travel
Status:Open
Qty:2, 2.5, 108
✔️
Status: Completed by Eric ColonSep 15, 3:37 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2h 47m, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Sep 17, 9:35 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳3.0 business days
🧾
Invoice Created Sep 19, 6:46 PM
Invoice Number:SM-241160
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours
Assigned
Duration: 19.0 business days (threshold: 4.0 business hours)
Exceeded by 18.5 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)