Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (3 biz days early)
🕐 Clock stopped: Tech Off Site (Oct 28, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Assigned
Aug 7 → Oct 3, 2025
40 business days (counted)
Running total: 40 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 17, 2025
9 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 49 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 17 → Oct 27, 2025
6 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 27 → Oct 28, 2025
1 business day (counted)
Running total: 56 of ? biz days used
Created: Aug 7, 2025
Tech Off Site: Oct 28, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 7 → Aug 7
Created
▶ Running
0
0
Aug 7 → Aug 7
Ready for Scheduling
▶ Running
0
0
Aug 7 → Oct 3
Assigned
▶ Running
40
40
Oct 3 → Oct 17
Scheduled
▶ Running
9
49
Oct 17 → Oct 17
Reschedule
▶ Running
0
49
Oct 17 → Oct 27
Scheduled
▶ Running
6
55
Oct 27 → Oct 28
Tech On Site
▶ Running
1
56
Coordinators Over SLA
Field Work Over SLA
Billing Over SLA
Created: Aug 7, 2025
Due: Oct 31, 2025
Completed: Oct 30, 2025 (1 days early)
⏱️
40.1d in Assigned
Longest Stage
🔄
13 transitions
Status Changes
⚠️
58.3d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Case #00517177
6007943046
Closed
28R
SYS-GC-8860
Contract ends 12/31/2025 repair included
PM
G2790A
US2240C005 Agilent 8860 GC System Custom
G4513A
RO22395076 7693A Autoinjector
🚨
Primary Delay
40.1 days stuck in "Assigned"
⏱️
Total Delay
58.3 business days over SLA thresholds
SLA vs Actual Time by Status
Assigned
40.1d
/ 0.5d SLA
Scheduled
16.4d
/ 2.0d SLA
Reschedule
0.0d
/ 2.0d SLA
Tech On Site
1.9d
/ 1.0d SLA
Tech Off Site
1.5d
/ 2.0d SLA
Completed
0.0d
/ 1.0d SLA
Billing Review
0.4d
/ 2.0d SLA
Ready to Bill
5.4d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (6)
💬 Chatter (1)
📅 Events (1)
📎 Files (1)
🔒
Internal CSA Notes
10.31.25 hshaw - moved to BR waiting for mService to close & missing WP note. TBA $285.00
10/29 I closed WO and WO didn't save the work performed.
10/27 GC PM as completed per Agilent..
Work Performed; 10/27/2025 GC PM was performed per Agilent. EZchrom was customer acquisition. GC parts were replaced. Customer provided parts. PQ will be performed on 10/28.
10/27 Travel, mileage and zone are on WO-01296043. G4513A is an accessory (AL) attached to the GC G2790A
US2240C005 Agilent 8860 GC System Custom MD.
Please assign to Maria Davis ARP to site is 53 miles. Zone 2
🔧
Work Performed
Double work because SM and mService they don't talk each other, I sent to submit and looks like internet was disconenected Having o use SM and mservices is unproductive, besides going schedule and work onsite. Re do the submision agaain. is close in SM
🔍
Technician Findings
Double work because SM and mService they don't talk each other, I sent to submit and looks like internet was disconenected Having o use SM and mservices is unproductive, besides going schedule and work onsite,
⚠️
Problem Description
28R
SYS-GC-8860
Contract ends 12/31/2025 repair included
PM
G2790A
US2240C005 Agilent 8860 GC System Custom
G4513A
RO22395076 7693A Autoinjector
📄
Description
7693A Autoinjector
📞
Call Description
OCT 2025 GC PM
Oct 31, 2025 5:04pm
@Maria Davis please add your note to Work Performed. Thank you
📅
WO-01296562 - Preventive Maintenance - G4513A - Dallas - PETNET Solutions
Oct 27, 2025 4:00pm – 7:00pm
Work Order: WO-01296562
Account: AGILENT TECHNOLOGIES (ASP)
Customer Case Number: 6007943046
Location: PETNET Solutions
Address: 1350 Manufacturing St Ste 105, Dallas, TX 75207
Manufacturer: Agilent Technologies
Model #: G4513A
Serial #: RO22395076
Contact Name: Brian Dao
Contact Phone: (214) 741-20
MSG
Re WO corrections
Oct 29, 2025
Timeline
📞
📋
Work Order:
WO-01296562
Type:
Preventive Maintenance
Priority:
PC
📅
From:
Entered, Ready for Scheduling
To:
Ready for Scheduling, Assigned
Duration in Previous:
0m
👷
Technician:
a0hF00000028i6gIAA, Maria Davis
🗓️
📅
Scheduled For:
2025-10-21T15:00:00.000+0000
🔄
🗓️
From:
Reschedule
To:
Scheduled
Duration in Previous:
1m
📅
Scheduled For:
2025-10-27T20:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
9d 19h
🚗
From:
Tech On Site
To:
Tech Off Site
Duration in Previous:
1d 4h
⏱️
✔️
From:
Tech Off Site
To:
Completed
Duration in Previous:
1d 4h
🏁
From:
Completed
To:
Closed
Duration in Previous:
7m
💵
From:
Closed
To:
Billing Review
Duration in Previous:
1d 19h
🏁
From:
Billing Review
To:
Closed
Duration in Previous:
1d 15h
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 8h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-246148
Bottlenecks
Assigned
Duration: 40.1 business days (threshold: 4.0 business hours)
Exceeded by 39.6 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.4 business days (threshold: 1.0 business days)
Exceeded by 4.4 business days
ℹ️ Work Order Details
Type
Preventive Maintenance
Scheduled
Oct 27, 4:00 PM
Work Details (1)
Name
Type
Status
Qty
Amount
Date
WL-02989157
Labor
Open
3
$285.00
Oct 29, 9:49 PM