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WO-01296572 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Republic Paperboard Company LLC — 8801 SW Lee Blvd, LAWTON OK, 73505

Aug 7, 2025 → Oct 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (6 biz days early)
Active: 53 biz days
🕐 Clock stopped: Tech Off Site (Oct 23, 2025)
▶ Clock Running
Status: Created
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Assigned
Aug 7 → Oct 3, 2025
40 business days (counted)
Running total: 40 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 17, 2025
9 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 49 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 17 → Oct 21, 2025
2 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Oct 21 → Oct 23, 2025
2 business days (counted)
Running total: 53 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 53 of ? biz days used
Created: Aug 7, 2025 Tech Off Site: Oct 23, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Aug 7 → Aug 7 Created ▶ Running 0 0
Aug 7 → Aug 7 Ready for Scheduling ▶ Running 0 0
Aug 7 → Oct 3 Assigned ▶ Running 40 40
Oct 3 → Oct 17 Scheduled ▶ Running 9 49
Oct 17 → Oct 17 Reschedule ▶ Running 0 49
Oct 17 → Oct 21 Scheduled ▶ Running 2 51
Oct 21 → Oct 21 Tech On Site ▶ Running 0 51
Oct 21 → Oct 23 Tech Off Site ▶ Running 2 53
Oct 23 → Oct 23 Scheduled ▶ Running 0 53
Dispatch 0.0d
Coordinators 51.6d
Field Work 5.0d
Billing 19.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
51.6 days
Over SLA
Field Work
5.0 days
Over SLA
Billing
19.4 days
Over SLA
Created: Aug 7, 2025 Due: Oct 31, 2025 Completed: Oct 25, 2025 (6 days early)
📅
54.7 days Total Age
⏱️
39.7d in Assigned Longest Stage
🔄
14 transitions Status Changes
⚠️
55.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00517218
6007937014
Closed
28R SYS-LC-1260 Contract ends 05/23/2026 repair included PM PM only - customer supplies the UV lamp G1311C DEAB819111 1260 Quaternary Pump VL G1316A DEADC40369 1260 Thermostatted Column Compartment G1328C DEABG04335 1260 Infinity II Manual Injector G1314F DEABB20627 1260 Variable Wavelength Detector
Priority
High
Origin
Web
Reason
New Case
Contact
Matt Dorrell
Owner
Leona Coonrod
Created
Aug 7, 2025
Work Orders from this Case (1)
WO-01296572 (current) Invoiced
Preventive Maintenance • Maria Davis
Created: Aug 7, 2025 • Closed: Oct 25, 2025
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 39.7 days stuck in "Assigned"
⏱️
Total Delay 55.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
39.7d / 0.5d SLA
Scheduled
11.6d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Tech Off Site
5.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
WO Correction Needed
12.0d
Ready to Bill
7.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


12/02 still have no straight answer. email has been attachen, many hands in the same bawl, poor communication. MD


10/29



10.27.25 hshaw - chat Maria to move hotel expenses to State of OK WO-1298544

10/20 Google map was used to calculate zone. After this service I went to OKC WO-01296456 .First SO for FOL, travel expenses will in this WO and will be closed when the Hotel bill is ready.MD


Please assign to Maria Davis ARP to site is 225 miles. Zone 5

🔧 Work Performed
10/20/2025 LC PM was performed per Agilent. All tests passed. Method was loaded and customer will run a sequence.
🔍 Technician Findings
PM Required.
⚠️ Problem Description
28R SYS-LC-1260 Contract ends 05/23/2026 repair included PM PM only - customer supplies the UV lamp G1311C DEAB819111 1260 Quaternary Pump VL G1316A DEADC40369 1260 Thermostatted Column Compartment G1328C DEABG04335 1260 Infinity II Manual Injector G1314F DEABB20627 1260 Variable Wavelength Detector
📄 Description
1260 LC Quaternary Pump VL
📞 Call Description
OCT 2025 LC PM

Timeline

📞
▶
3 Case Linked Aug 7, 2:03 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01296572
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 7, 4:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 26m
🚨 39.9 business days
📅
▶
2 Dispatch Scheduled Oct 2, 10:07 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Maria Davis
From: Assigned
To: Scheduled
Duration in Previous: 56d 5h
🚨 10.2 business days
🔄
▶
3 Status: Reschedule Oct 17, 4:49 PM
Status: Reschedule → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Maria Davis
From: Reschedule
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Maria Davis
Scheduled For: 2025-10-20T17:00:00.000+0000
⏳ 0.9 business days
🔩
Parts Added Oct 19, 12:56 PM
Type: Parts
Status: Open
Qty: 1
🔩
Parts Added Oct 19, 1:25 PM
Type: Parts
Status: Open
Qty: 1
⏳ 1.0 business days
🔧
▶
2 Status: Tech On Site Oct 20, 9:49 PM
Status: Tech On Site → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 280
⏳ 3.3 business days
🗓️
Status: Scheduled by David Carvalho Oct 23, 9:39 AM
From: Tech Off Site, Scheduled
To: Scheduled, Tech Off Site
Duration in Previous: 2d 11h, 0m
⏳ 2.0 business days
⏱️
2x Labor Added Oct 25, 6:58 PM
Type: Labor
Status: Open
Qty: 6, 4
✔️
▶
2 Status: Completed Oct 25, 7:07 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Maria Davis
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Oct 28, 12:03 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 16h
🚨 12.0 business days
🏁
Status: Closed by David Carvalho Nov 13, 11:33 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 16d 0h
📄
Status: Ready to Bill by Hannah Shaw Nov 13, 3:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4h 3m
⚠️ 8.0 business days
📨
▶
2 Status: Invoice Pending Nov 24, 6:00 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⚠️ 8.7 business days
🧾
Invoice Created Dec 8, 5:12 PM
Invoice Number: 247473

Bottlenecks

Assigned
Duration: 39.7 business days (threshold: 4.0 business hours)
Exceeded by 39.2 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Tech Off Site
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 7.4 business days (threshold: 1.0 business days)
Exceeded by 6.4 business days

🔗 Related Artifacts

📞
Case 00517218
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Maria Davis
Scheduled
Oct 20, 1:00 PM
Created
Aug 7, 2:03 PM
Invoice #
247473

Work Details (7)

Name Type Status Qty Amount Date
WL-02976393 Parts Open 1 $0.00 Oct 19, 12:56 PM
WL-02976404 Parts Open 1 $0.00 Oct 19, 1:25 PM
WL-02977840 Expenses Open 1 $225.00 Oct 20, 9:53 PM
WL-02977841 Expenses Open 1 $0.00 Oct 20, 9:53 PM
WL-02977842 Travel Open 280 $1,077.00 Oct 20, 9:53 PM
WL-02984317 Labor Open 6 $0.00 Oct 25, 6:58 PM
WL-02984318 Labor Open 4 $456.00 Oct 25, 6:58 PM

Details