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WO-01296655 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Scribe Therapeutics Inc — 1100 Marina Village Pkwy, ALAMEDA CA, 94501

Aug 8, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (2 biz days early)
Active: 34 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Aug 8 → Aug 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Aug 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 8 → Aug 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
33d
▶ Clock Running
Status: Scheduled
Aug 11 → Sep 26, 2025
33 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 34 of ? biz days used
Created: Aug 8, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 8 → Aug 8 Created ▶ Running 0 0
Aug 8 → Aug 8 Ready for Scheduling ▶ Running 0 0
Aug 8 → Aug 11 Assigned ▶ Running 1 1
Aug 11 → Sep 26 Scheduled ▶ Running 33 34
Sep 26 → Sep 26 Tech On Site ▶ Running 0 34
Dispatch 0.0d
Coordinators 35.4d
Field Work 0.6d
Billing 7.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
35.4 days
Over SLA
Field Work
0.6 days
Billing
7.6 days
Over SLA
Created: Aug 8, 2025 Due: Sep 30, 2025 Completed: Sep 26, 2025 (4 days early)
📅
35.0 days Total Age
⏱️
33.4d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
38.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00517376
6007858199
Closed
28R SYS-LC-129B2 Contract ends 06/27/2026 repair included PM PM only - customer supplies the UV lamp G7131A DEBB400289 1290 Infinity II Bio Flexible Pump G4761A DEBDS10274 Upgrade InfinityLab Sample Thermostat G7115A DEAC626334 1260 Infinity II Diode Array Detector WR G7137A DEBBR00810 1290 Infinity II Bio Multisampler G7116B DEBA413516 1290 Infinity II Multicolumn Thermostat G5641A 000000000033062849 Quick Change 2-Pos/10-Prt Bio Valve
Priority
High
Origin
Phone
Reason
New Case
Contact
Janelle Magaling
Owner
Leona Coonrod
Created
Aug 8, 2025
Work Orders from this Case (1)
WO-01296655 (current) Invoiced
Preventive Maintenance • Larry Alberty
Created: Aug 8, 2025 • Closed: Sep 26, 2025
Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 33.4 days stuck in "Scheduled"
⏱️
Total Delay 38.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
33.4d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
6.4d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11 Aug 2025 Larry Alberty

Reached out to location with proposed onsite visit time frame proposal.


Please assign to Larry Alberty ARP to site is 29 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28R SYS-LC-129B2 Contract ends 06/27/2026 repair included PM PM only - customer supplies the UV lamp G7131A DEBB400289 1290 Infinity II Bio Flexible Pump G4761A DEBDS10274 Upgrade InfinityLab Sample Thermostat G7115A DEAC626334 1260 Infinity II Diode Array Detector WR G7137A DEBBR00810 1290 Infinity II Bio Multisampler G7116B DEBA413516 1290 Infinity II Multicolumn Thermostat G5641A 000000000033062849 Quick Change 2-Pos/10-Prt Bio Valve
📄 Description
Agilent - G7131A - 1290 Infinity II Bio Flexible Pump
📞 Call Description
SEP 2025 LC PM

Timeline

📞
▶
5 Case Linked Aug 8, 8:35 AM
Case Linked → Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📋
Work Order Created
Work Order: WO-01296655
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
👷
Status: Assigned by Leona Coonrod
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Aug 11, 4:54 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2025-09-26T13:00:00.000+0000
🚨 33.9 business days
🔧
Status: Tech On Site by Larry Alberty Sep 26, 10:45 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 45d 17h
🔩
▶
4 2x Parts Added Sep 26, 3:28 PM
2x Parts Added → Status: Completed → 5x Labor Added → Status: Closed
✔️
Status: Completed by Larry Alberty
From: Tech On Site
To: Completed
Duration in Previous: 4h 43m
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 3, 30
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Hannah Shaw Sep 26, 4:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 22m
⚠️ 6.9 business days
📨
Status: Invoice Pending by Hannah Shaw Oct 6, 6:06 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 10d 1h
💰
Status: Invoiced by Hannah Shaw Oct 7, 1:54 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 19h 47m
🧾
Invoice Created Oct 7, 3:32 PM
Invoice Number: SM-243053

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 33.4 business days (threshold: 2.0 business days)
Exceeded by 31.4 business days
Ready to Bill
Duration: 6.4 business days (threshold: 1.0 business days)
Exceeded by 5.4 business days

🔗 Related Artifacts

📞
Case 00517376
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Sep 26, 9:00 AM
Created
Aug 8, 8:36 AM
Invoice #
SM-243053

Work Details (7)

Name Type Status Qty Amount Date
WL-02951092 Parts Open 1 $0.00 Sep 26, 3:28 PM
WL-02951093 Parts Open 1 $0.00 Sep 26, 3:28 PM
WL-02951095 Labor Open 1 $0.00 Sep 26, 3:32 PM
WL-02951096 Labor Open 3 $456.00 Sep 26, 3:32 PM
WL-02951097 Labor Open 1 $0.00 Sep 26, 3:32 PM
WL-02951098 Travel Open 30 $180.00 Sep 26, 3:32 PM
WL-02951099 Travel Open 30 $0.00 Sep 26, 3:32 PM

Details