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WO-01296662 ↗ ServiceMax

DELAWARE VALLEY VETERANS HOME • Preventive Maintenance • PSM

📍 DELAWARE VALLEY VETERANS HOME — 2701 Southampton Rd., Philadelphia PA, 19154

Aug 8, 2025 → Sep 19, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (13 biz days late)
Active: 29 biz days
🕐 Clock stopped: Invoiced (Sep 19, 2025)
▶ Clock Running
Status: Created
Aug 8 → Aug 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Aug 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Aug 8 → Sep 3, 2025
17 business days (counted)
Running total: 17 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 19, 2025
12 business days (counted)
Running total: 29 of ? biz days used
Created: Aug 8, 2025 Invoiced: Sep 19, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 8 → Aug 8 Created ▶ Running 0 0
Aug 8 → Aug 8 Ready for Scheduling ▶ Running 0 0
Aug 8 → Sep 3 Assigned ▶ Running 17 17
Sep 3 → Sep 19 Scheduled ▶ Running 12 29
Dispatch 0.0d
Coordinators 30.9d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.9 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Aug 8, 2025 Due: Sep 30, 2025 Completed: Sep 19, 2025 (11 days early)
📅
30.0 days Total Age
⏱️
18.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
29.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00517358
eBiotrack - Automated New Inspection Created
Closed
Semi-Annual Equipment PM 3 Pcs https://www.ebiotrack.com/inspection.php?iid=29209
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dawn Grabon
Owner
Kimberly Hardison
Created
Aug 8, 2025
Work Orders from this Case (1)
WO-01296662 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Aug 8, 2025 • Closed: Sep 19, 2025
Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 18.0 days stuck in "Assigned"
⏱️
Total Delay 29.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
18.0d / 0.5d SLA
Scheduled
12.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/3 MOwens Dawn called back and said she wants to schedule for 9/19 with arrival around 9am. I told her that will work for the tech.

9/3 MOwens Called to speak to Dawn. Left a vm for her to call back to schedule the PM visit.

🔧 Work Performed
Braun - NCL Century Series Lift Serial #: 15030400122 - Asset ID: a0C6e00000tFSsfEAG Braun - Millennium 2 Series Lift Serial #: 20051803359 - Asset ID: a0C8Y00000oBaPeUAK Braun - Millennium 2 Series Lift Serial #: 17032100443 - Asset ID: a0C8Y00000oBabGUAS
⚠️ Problem Description
Semi-Annual Equipment PM 3 Pcs https://www.ebiotrack.com/inspection.php?iid=29209

Timeline

📞
Case Linked Aug 8, 1:00 AM
Case Number: 00517358
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Aug 8, 8:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Aug 8, 11:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 23m
🚨 18.0 business days
🗓️
▶
2 Status: Scheduled Sep 3, 3:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-19T13:00:00.000+0000
🚨 13.0 business days
🔧
Status: Tech On Site by Chris Galasso Sep 19, 12:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 15d 21h
💵
▶
3 Expenses Added Sep 19, 12:27 PM
Expenses Added → 5x Labor Added → Status: Closed
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.75, 1, 28
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 17m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Sep 22, 11:39 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
🚨 18.0 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-241680

Bottlenecks

Assigned
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Scheduled
Duration: 12.6 business days (threshold: 2.0 business days)
Exceeded by 10.6 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

📞
Case 00517358
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
MedPro
Technician
Chris Galasso
Scheduled
Sep 19, 9:00 AM
Created
Aug 8, 8:58 AM
Invoice #
SM-241680

Work Details (6)

Name Type Status Qty Amount Date
WL-02942362 Expenses Open 1 $0.00 Sep 19, 12:27 PM
WL-02942363 Labor Open 0.75 $0.00 Sep 19, 12:30 PM
WL-02942364 Labor Open 0.75 $0.00 Sep 19, 12:30 PM
WL-02942365 Labor Open 0.75 $0.00 Sep 19, 12:30 PM
WL-02942366 Labor Open 1 $0.00 Sep 19, 12:30 PM
WL-02942367 Travel Open 28 $0.00 Sep 19, 12:30 PM

Details