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WO-01296664 ↗ ServiceMax

CENTRAL BUCKS AMBULANCE & RESCUE UNIT • Preventive Maintenance • PSM

📍 Central Bucks Ambulance & Rescue Unit — 455 East St., Doylestown PA, 18901

Aug 8, 2025 → Sep 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (15 biz days late)
Active: 31 biz days
🕐 Clock stopped: Invoiced (Sep 23, 2025)
▶ Clock Running
Status: Created
Aug 8 → Aug 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 8 → Aug 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
17d
▶ Clock Running
Status: Assigned
Aug 8 → Sep 3, 2025
17 business days (counted)
Running total: 17 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 22, 2025
13 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 22 → Sep 23, 2025
1 business day (counted)
Running total: 31 of ? biz days used
Created: Aug 8, 2025 Invoiced: Sep 23, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 8 → Aug 8 Created ▶ Running 0 0
Aug 8 → Aug 8 Ready for Scheduling ▶ Running 0 0
Aug 8 → Sep 3 Assigned ▶ Running 17 17
Sep 3 → Sep 22 Scheduled ▶ Running 13 30
Sep 22 → Sep 23 Tech On Site ▶ Running 1 31
Dispatch 0.0d
Coordinators 32.3d
Field Work 2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
32.3 days
Over SLA
Field Work
2.0 days
Over SLA
Created: Aug 8, 2025 Due: Aug 29, 2025 Completed: Sep 23, 2025 (24 days late)
📅
31.7 days Total Age
⏱️
18.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
30.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
39 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Chris Galasso — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 22, 2025
Visit 2 Sep 23, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00517363
CREATE INSPECTION PM: Site Name: Central Bucks Ambulance & Rescue Unit - Site ID: 24148
Closed
Annual Equipment PM 31 ASSETS https://www.ebiotrack.com/inspection.php?iid=29213
Priority
Standard
Origin
Email
Reason
New Case
Contact
Joe Gabriel
Owner
Kimberly Hardison
Created
Aug 8, 2025
Work Orders from this Case (1)
WO-01296664 (current) Invoiced
Preventive Maintenance • Chris Galasso
Created: Aug 8, 2025 • Closed: Sep 23, 2025
Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 18.0 days stuck in "Assigned"
⏱️
Total Delay 30.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
18.0d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


9/3 MOwens Richmond replied back and said any day other than Sept 15-19th will work. Replied back scheduling the visit for 9/22-9/23.

9/2 MOwens Richmond replied back. I replied the PMs were completed back in Feb and the repairs were completed in April. Asked him what dates in Sept work to schedule the PM visit.

8/27 MOwens Sent email to Richmond asking for good dates to schedule the PM service.

8/21 MOwens Called to speak to Joe but he no longer works at this location. Richmond gave me his email so I can reach out to schedule the inspection visit.


richmond@cbems.org

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 061040827 - Asset ID: 13279155 Stryker Medical - 6086 PerformancePro Serial #: 1905003800010 - Asset ID: 13279156 Stryker Medical - 6392 PerformanceLoad Serial #: 2021001100815 - Asset ID: 13279157 Stryker Medical - 6086 PerformancePro Serial #: 160940078 - Asset ID: 13279160 Stryker Medical - 6252 Stair-Pro Serial #: 061040823 - Asset ID: 13279158 Stryker Medical - 6392 PerformanceLoad Serial #: 2017001100279 - Asset ID: 13279159 Stryker Medical - 6086 PerformancePro Serial #: 160940077 - Asset ID: 13279165 Stryker Medical - 6252 Stair-Pro Serial #: 120240599 - Asset ID: 13279164 Stryker Medical - 6392 PerformanceLoad Serial #: 2021001100814 - Asset ID: 13279166 Stryker Medical - 6086 PerformancePro Serial #: 160940082 - Asset ID: 13279162 Stryker Medical - 6252 Stair-Pro Serial #: 061040826 - Asset ID: 13279161 Stryker Medical - 6392 PerformanceLoad Serial #: 2016001100382 - Asset ID: 13279163 Stryker Medical - 6086 PerformancePro Serial #: 160940080 - Asset ID: 13279168 Stryker Medical - 6252 Stair-Pro Serial #: 171141942 - Asset ID: 13279167 Stryker Medical - 6392 PerformanceLoad Serial #: 2019000900217 - Asset ID: 13279169 Stryker Medical - 6086 PerformancePro Serial #: 160940076 - Asset ID: 13279171 Stryker Medical - 6252 Stair-Pro Serial #: 070239526 - Asset ID: 13279170 Stryker Medical - 6392 PerformanceLoad Serial #: 2017001100280 - Asset ID: 13279172 Stryker Medical - 6086 PerformancePro Serial #: 160940081 - Asset ID: 13279174 Stryker Medical - 6252 Stair-Pro Serial #: 061040825 - Asset ID: 13279177 Stryker Medical - 6086 PerformancePro Serial #: 1905003800009 - Asset ID: 13279178 Stryker Medical - 6392 PerformanceLoad Serial #: 2019000900216 - Asset ID: 13279175 Stryker Medical - 6252 Stair-Pro Serial #: 061040824 - Asset ID: 13279173 Stryker Medical - 6392 PerformanceLoad Serial #: 2017001100221 - Asset ID: 13279176 Stryker Medical - 6252 Stair-Pro Serial #: 171141941 - Asset ID: 13279179 Stryker Medical - 6392 PerformanceLoad Serial #: 2017001100211 - Asset ID: 13279181 Stryker Medical - 6086 PerformancePro Serial #: 2106003800006 - Asset ID: 13279180 Stryker Medical - 6086 PerformancePro Serial #: 160940079 - Asset ID: 13279183 Stryker Medical - 6252 Stair-Pro Serial #: 070639655 - Asset ID: 13279182 Stryker Medical - 6392 PerformanceLoad Serial #: 2017001100220 - Asset ID: 13279184
🔍 Technician Findings
Inspection Report SentTHANK YOU. - View Inspection Report
⚠️ Problem Description
Annual Equipment PM 31 ASSETS https://www.ebiotrack.com/inspection.php?iid=29213

Timeline

📞
Case Linked Aug 8, 5:58 AM
Case Number: 00517363
Subject: CREATE INSPECTION PM: Site Name: Central Bucks Ambulance & Rescue Unit - Site ID: 24148
Status: Closed
📋
▶
2 Work Order Created Aug 8, 9:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 8, 11:12 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 6m
🚨 18.0 business days
🗓️
▶
2 Status: Scheduled Sep 3, 8:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-09-22T13:00:00.000+0000
🚨 13.0 business days
📅
Dispatch Scheduled by Melissa Owens Sep 19, 4:17 PM
Scheduled For: 2025-09-22T16:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Chris Galasso Sep 22, 11:03 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 19d 2h
⏳ 2.0 business days
💵
▶
2 39x Expenses Added Sep 23, 5:54 PM
39x Expenses Added → Status: Closed
🏁
Status: Closed by Ben Saur
From: Tech On Site
To: Closed
Duration in Previous: 1d 6h
📄
Status: Ready to Bill by Diane Patton Sep 24, 5:04 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 23h 7m, 0m
🚨 15.9 business days
🧾
Invoice Created Oct 16, 1:05 PM
Invoice Number: SM-241921

Bottlenecks

Assigned
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.0 business hours

🔗 Related Artifacts

📞
Case 00517363
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Chris Galasso
Scheduled
Sep 22, 12:00 PM
Created
Aug 8, 9:04 AM
Invoice #
SM-241921

Work Details (39)

Name Type Status Qty Amount Date
WL-02946393 Expenses Open 1 $0.00 Sep 23, 5:54 PM
WL-02946394 Labor Open 0.33333333333333 $0.00 Sep 23, 5:55 PM
WL-02946395 Labor Open 0.5 $0.00 Sep 23, 5:55 PM
WL-02946396 Labor Open 0.16666666666667 $0.00 Sep 23, 5:55 PM
WL-02946397 Labor Open 0.33333333333333 $0.00 Sep 23, 5:55 PM
WL-02946398 Labor Open 0.16666666666667 $0.00 Sep 23, 5:55 PM
WL-02946399 Labor Open 0.5 $0.00 Sep 23, 5:55 PM
WL-02946400 Labor Open 0.33333333333333 $0.00 Sep 23, 5:55 PM
WL-02946401 Labor Open 0.5 $0.00 Sep 23, 5:55 PM
WL-02946402 Labor Open 0.16666666666667 $0.00 Sep 23, 5:55 PM
WL-02946403 Labor Open 1.5 $0.00 Sep 23, 5:55 PM
WL-02946404 Travel Open 70 $0.00 Sep 23, 5:55 PM
WL-02946405 Labor Open 0.33333333333333 $0.00 Sep 23, 5:55 PM
WL-02946406 Labor Open 0.5 $0.00 Sep 23, 5:55 PM
WL-02946407 Labor Open 0.16666666666667 $0.00 Sep 23, 5:55 PM
WL-02946408 Labor Open 0.33333333333333 $0.00 Sep 23, 5:55 PM
WL-02946409 Labor Open 0.16666666666667 $0.00 Sep 23, 5:55 PM
WL-02946410 Labor Open 0.5 $0.00 Sep 23, 5:55 PM
WL-02946411 Labor Open 0.33333333333333 $0.00 Sep 23, 5:55 PM
WL-02946412 Labor Open 0.5 $0.00 Sep 23, 5:55 PM
WL-02946413 Labor Open 0.16666666666667 $0.00 Sep 23, 5:55 PM
WL-02946414 Labor Open 1.5 $0.00 Sep 23, 5:55 PM
WL-02946415 Travel Open 57 $0.00 Sep 23, 5:55 PM
WL-02946416 Labor Open 1.5 $0.00 Sep 23, 5:55 PM
WL-02946417 Travel Open 49 $0.00 Sep 23, 5:55 PM
WL-02946418 Labor Open 0.33333333333333 $0.00 Sep 23, 5:55 PM
WL-02946419 Labor Open 0.5 $0.00 Sep 23, 5:55 PM
WL-02946420 Labor Open 0.16666666666667 $0.00 Sep 23, 5:55 PM
WL-02946421 Labor Open 0.16666666666667 $0.00 Sep 23, 5:55 PM
WL-02946422 Labor Open 0.33333333333333 $0.00 Sep 23, 5:55 PM
WL-02946423 Labor Open 0.5 $0.00 Sep 23, 5:55 PM
WL-02946424 Labor Open 0.5 $0.00 Sep 23, 5:55 PM
WL-02946425 Labor Open 0.16666666666667 $0.00 Sep 23, 5:55 PM
WL-02946426 Labor Open 1 $0.00 Sep 23, 5:55 PM
WL-02946427 Labor Open 0.33333333333333 $0.00 Sep 23, 5:55 PM
WL-02946428 Labor Open 0.5 $0.00 Sep 23, 5:55 PM
WL-02946429 Labor Open 0.16666666666667 $0.00 Sep 23, 5:55 PM
WL-02946430 Labor Open 1.3333333333333 $0.00 Sep 23, 5:55 PM
WL-02946431 Travel Open 47 $0.00 Sep 23, 5:55 PM

Details