Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01296750 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Med One Equipment Rental — 5725 N Commerce Ct, Alpharetta GA, 30004

Aug 8, 2025 → Sep 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (65 biz days early)
Active: 24 biz days
Paused: 8 biz days
🕐 Clock stopped: Completed (Sep 24, 2025)
▶ Clock Running
Status: Created
Aug 8 → Aug 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Aug 8 → Aug 20, 2025
8 business days (not counted)
24d
▶ Clock Running
Status: Scheduled
Aug 20 → Sep 24, 2025
24 business days (counted)
Running total: 24 of ? biz days used
Created: Aug 8, 2025 Completed: Sep 24, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 8 → Aug 8 Created ▶ Running 0 0
Aug 8 → Aug 20 Ready for Release ⏸ Paused 8 —
Aug 20 → Sep 24 Scheduled ▶ Running 24 24
Dispatch 0.0d
Holding 8.9d (excluded)
Coordinators 25.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
8.9 days
Coordinators
25.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Aug 8, 2025 Due: Dec 31, 2025 Completed: Sep 24, 2025 (98 days early)
📅
33.0 days Total Age
⏱️
25.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
24.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00517518
URGENT Philips WO Request (3 WOs / 3 FCOs / Same Location
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Aug 8, 2025
Work Orders from this Case (3)
WO-01296750 (current) Invoiced
FCO • Luis Iser
Created: Aug 8, 2025 • Closed: Sep 24, 2025
WO-01296754 Invoiced
FCO • Luis Iser
Created: Aug 8, 2025 • Closed: Sep 24, 2025
WO-01296756 Invoiced
FCO • Luis Iser
Created: Aug 8, 2025 • Closed: Sep 24, 2025
Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 25.0 days stuck in "Scheduled"
⏱️
Total Delay 24.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
8.9d
Scheduled
25.0d / 2.0d SLA
Closed
1.9d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

08/22/2025 ALuman - moved out schedule date. Device is in need of touchscreen repair. Site is waiting on parts to complete repair so our FSE can return to perform FCO

08/21/2025 ALuman - update schedule date to 8/21 for Luis to go onsite for FCO remediation

🔧 Work Performed
09/24/2025 LIser- Traveled to site and implemented FCO86600057 on one device.
🔍 Technician Findings
09/24/2025 LIser- Traveled to site and implemented FCO86600057 on one device.
⚠️ Problem Description
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600057

Timeline

📞
Case Linked Aug 8, 12:02 PM
Case Number: 00517518
Subject: URGENT Philips WO Request (3 WOs / 3 FCOs / Same Location
Status: Closed
📋
Work Order Created Aug 8, 12:19 PM
Work Order: WO-01296750
Type: FCO
Priority: PC
✅
Status: Ready for Release by Erin Martin Aug 8, 12:30 PM
From: Entered
To: Ready for Release
Duration in Previous: 10m
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Aug 20, 7:56 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-08-20T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 11d 19h
⏳ 2.0 business days
📅
Dispatch Scheduled by Ashley Luman Aug 21, 9:54 AM
Scheduled For: 2025-08-21T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Ashley Luman Aug 22, 1:23 PM
Scheduled For: 2025-09-19T12:00:00.000+0000
🚨 20.0 business days
📅
Dispatch Scheduled by Luis Iser Sep 21, 4:09 PM
Scheduled For: 2025-09-30T12:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Ashley Luman Sep 23, 4:03 PM
Scheduled For: 2025-09-24T12:00:00.000+0000
⏱️
3x Labor Added Sep 24, 12:42 PM
Type: Labor
Status: Open
Qty: 2, 2.5, 0.25
✔️
Status: Completed by Luis Iser Sep 24, 1:08 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 35d 5h, 0m
⏱️
▶
2 Labor Added Sep 25, 8:54 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 48m
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 33m
💰
Status: Invoiced by Josh Longway Sep 26, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:47 AM
Invoice Number: SM-242088

Bottlenecks

Scheduled
Duration: 25.0 business days (threshold: 2.0 business days)
Exceeded by 23.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

📞
Case 00517518
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Sep 24, 8:00 AM
Created
Aug 8, 12:19 PM
Invoice #
SM-242088

Work Details (4)

Name Type Status Qty Amount Date
WL-02947421 Labor Open 2 $0.00 Sep 24, 12:42 PM
WL-02947422 Labor Open 2.5 $213.75 Sep 24, 12:42 PM
WL-02947423 Labor Open 0.25 $155.00 Sep 24, 12:42 PM
WL-02948820 Labor Open 0.016666666666667 $38.00 Sep 25, 8:54 AM

Details