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WO-01296892 ↗ ServiceMax

Atmed • Inspection • PSM

📍 Atmed Urgent Care East Greenwich — 5750 Post Rd, East Greenwich RI, 02818

Aug 11, 2025 → Oct 6, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (24 biz days late)
Active: 39 biz days
🕐 Clock stopped: Invoiced (Oct 6, 2025)
▶ Clock Running
Status: Created
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 11 → Aug 13, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 2 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Aug 13 → Sep 24, 2025
29 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 31 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Sep 24 → Oct 2, 2025
6 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Completed
Oct 2 → Oct 2, 2025
0 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Closed
Oct 2 → Oct 6, 2025
2 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Closed
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 39 of ? biz days used
Created: Aug 11, 2025 Invoiced: Oct 6, 2025
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Aug 11 → Aug 11 Created ▶ Running 0 0
Aug 11 → Aug 13 Ready for Scheduling ▶ Running 2 2
Aug 13 → Aug 13 Assigned ▶ Running 0 2
Aug 13 → Sep 24 Scheduled ▶ Running 29 31
Sep 24 → Sep 24 Reschedule ▶ Running 0 31
Sep 24 → Sep 24 Entered ▶ Running 0 31
Sep 24 → Sep 24 Assigned ▶ Running 0 31
Sep 24 → Oct 2 Scheduled ▶ Running 6 37
Oct 2 → Oct 2 Completed ▶ Running 0 37
Oct 2 → Oct 6 Closed ▶ Running 2 39
Oct 6 → Oct 6 Incomplete ▶ Running 0 39
Oct 6 → Oct 6 Closed ▶ Running 0 39
Dispatch 0.1d
Coordinators 39.6d
Incomplete 0.1d (excluded)
✗ SLA Missed
Dispatch
0.1 days
Coordinators
39.6 days
Over SLA
Incomplete (excluded from total)
0.1 days
Created: Aug 11, 2025 Due: Oct 8, 2025 Completed: Oct 6, 2025 (2 days early)
📅
40.0 days Total Age
⏱️
30.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
36.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Oct 2, 2025
Visit 2 Oct 3, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00517693
eBiotrack - Automated New Inspection Created
Closed
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 42 pieces https://www.ebiotrack.com/inspection.php?iid=29233
Priority
Standard
Origin
Email
Reason
New Case
Contact
Pam Mitchell
Owner
Leona Coonrod
Created
Aug 10, 2025
Work Orders from this Case (1)
WO-01296892 (current) Invoiced
Inspection • Yves Dessin
Created: Aug 11, 2025 • Closed: Oct 6, 2025
Completed with significant delays
Invoiced • 205 days old
🚨
Primary Delay 30.0 days stuck in "Scheduled"
⏱️
Total Delay 36.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
36.4d / 2.0d SLA
Reschedule
0.1d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Incomplete
0.1d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

YD-wo was reopened to put expenses for that reason the Same day closure metric did not capture


9/24 KSmith -- Rescheduled for 10/2 with Pam

9/24 KSmith -- Sent email to Pam to reschedule for 10/2 (Yves), due to repairs

8/13 KSmith -- Scheduled for 9/25 with Pam

8/13 KSmith -- Sent email to schedule for 9/25

🔧 Work Performed
Arrived at site Inspected and calibration verified 46 devices All 46 devices passed
🔍 Technician Findings
Arrived at site Inspected and calibration verified 46 devices All 46 devices passed
⚠️ Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service 42 pieces https://www.ebiotrack.com/inspection.php?iid=29233

Timeline

📞
Case Linked Aug 10, 7:00 AM
Case Number: 00517693
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
Work Order Created Aug 11, 8:47 AM
Work Order: WO-01296892
Type: Inspection
Priority: PSM
📅
Status: Ready for Scheduling by Leona Coonrod Aug 11, 9:58 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 10m
3.0 business days
👷
2 Technician Assigned Aug 13, 11:34 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 1h
🗓️
2 Status: Scheduled Aug 13, 12:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-09-25T13:00:00.000+0000
🚨 30.0 business days
🔄
Status: Reschedule by Kourtney Smith Sep 24, 3:42 PM
From: Scheduled
To: Reschedule
Duration in Previous: 42d 3h
🆕
3 Status: Entered Sep 24, 4:20 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: Yves Dessin
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-10-02T13:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Sep 24, 4:34 PM
Scheduled For: 2025-10-02T14:00:00.000+0000
⚠️ 6.9 business days
⏱️
2 3x Labor Added Oct 2, 1:31 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 21h, 0m
3.0 business days
⚠️
Status: Incomplete by Mark Franks Oct 6, 8:24 AM
From: Closed
To: Incomplete
Duration in Previous: 3d 18h
⏱️
Labor Added Oct 6, 8:44 AM
Type: Labor
Status: Open
Qty: 12.5
💵
8x Expenses Added Oct 6, 8:55 AM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Rhonnie Reeves Oct 6, 9:01 AM
From: Incomplete
To: Closed
Duration in Previous: 36m
📄
Status: Ready to Bill by Diane Patton Oct 6, 10:13 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1h 12m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Oct 14, 3:05 PM
Invoice Number: SM-242958

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 30.0 business days (threshold: 2.0 business days)
Exceeded by 28.0 business days
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00517693
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Yves Dessin
Scheduled
Oct 2, 10:00 AM
Created
Aug 11, 8:47 AM
Invoice #
SM-242958

Work Details (12)

Name Type Status Qty Amount Date
WL-02957665 Labor Open 4 $1,518.80 Oct 2, 1:31 PM
WL-02957666 Labor Open 1.5 $0.00 Oct 2, 1:31 PM
WL-02957667 Expenses Open 1 $0.00 Oct 2, 1:31 PM
WL-02960673 Labor Open 12.5 $0.00 Oct 6, 8:44 AM
WL-02960680 Expenses Open 1 $0.00 Oct 6, 8:55 AM
WL-02960681 Expenses Open 1 $0.00 Oct 6, 8:55 AM
WL-02960682 Expenses Open 1 $0.00 Oct 6, 8:55 AM
WL-02960683 Expenses Open 1 $0.00 Oct 6, 8:55 AM
WL-02960684 Expenses Open 1 $0.00 Oct 6, 8:55 AM
WL-02960685 Expenses Open 1 $0.00 Oct 6, 8:55 AM
WL-02960686 Expenses Open 1 $0.00 Oct 6, 8:55 AM
WL-02960687 Expenses Open 1 $0.00 Oct 6, 8:55 AM

Details