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WO-01296894 ↗ ServiceMax

Vera Whole Health • Inspection • PSM

📍 Vera Whole Health - Driscoll Way — 3455 S Alameda St. Suite 200, Corpus Christi TX, 78411

Aug 11, 2025 → Oct 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (26 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Oct 8, 2025)
▶ Clock Running
Status: Created
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 11 → Aug 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
Aug 11 → Oct 8, 2025
41 business days (counted)
Running total: 41 of ? biz days used
Created: Aug 11, 2025 Completed: Oct 8, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 11 → Aug 11 Created ▶ Running 0 0
Aug 11 → Aug 11 Ready for Scheduling ▶ Running 0 0
Aug 11 → Aug 11 Assigned ▶ Running 0 0
Aug 11 → Oct 8 Scheduled ▶ Running 41 41
Dispatch 0.0d
Coordinators 42.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
42.4 days
Over SLA
Created: Aug 11, 2025 Due: Oct 31, 2025 Completed: Oct 8, 2025 (23 days early)
📅
42.0 days Total Age
⏱️
42.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
41.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00517697
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service 52 pieces https://www.ebiotrack.com/inspection.php?iid=29237
Priority
Standard
Origin
Email
Reason
New Case
Contact
DNU Lakisha Smith
Owner
Sherry Reich
Created
Aug 10, 2025
Work Orders from this Case (1)
WO-01296894 (current) Invoiced
Inspection • Anthony Wirth
Created: Aug 11, 2025 • Closed: Oct 8, 2025
Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 42.0 days stuck in "Scheduled"
⏱️
Total Delay 41.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Scheduled
42.0d / 2.0d SLA
Closed
2.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

8/11 KKelch called Lakisha to schedule for 10/8 between 11 and 12 pm. Left info.

🔧 Work Performed
Annual Equipment Electrical Safety Test And Calibration Service
🔍 Technician Findings
found no issues with units.
⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service 52 pieces https://www.ebiotrack.com/inspection.php?iid=29237

Timeline

📞
Case Linked Aug 10, 7:00 AM
Case Number: 00517697
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
1.0 business days
📋
2 Work Order Created Aug 11, 8:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Aug 11, 9:04 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12m
🗓️
2 Status: Scheduled Aug 11, 12:23 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-10-08T16:00:00.000+0000
🚨 42.0 business days
⏱️
2 5x Labor Added Oct 8, 7:02 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Anthony Wirth
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 58d 6h, 0m
2.6 business days
📄
Status: Ready to Bill by Diane Patton Oct 10, 9:54 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 14h, 0m
1.0 business days
🧾
Invoice Created Oct 13, 12:19 PM
Invoice Number: SM-243336

Bottlenecks

Scheduled
Duration: 42.0 business days (threshold: 2.0 business days)
Exceeded by 40.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00517697
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Anthony Wirth
Scheduled
Oct 8, 12:00 PM
Created
Aug 11, 8:50 AM
Invoice #
SM-243336

Work Details (5)

Name Type Status Qty Amount Date
WL-02964070 Labor Open 0.25 $0.00 Oct 8, 7:02 PM
WL-02964071 Labor Open 5 $1,695.00 Oct 8, 7:02 PM
WL-02964072 Labor Open 3 $0.00 Oct 8, 7:02 PM
WL-02964073 Travel Open 4 - Oct 8, 7:02 PM
WL-02964074 Travel Open 173 - Oct 8, 7:02 PM

Details