8/12/2025 CRamen l Kiona in a Logged email confirmed Wednesday 10/1/2025 between 9-11am.
8/11/2025 CRamen left a vm for Kiona to return call to schedule. Logged email requesting Wednesday 10/1/2025 between 9-11am.
🔧Work Performed
Completed annual safety and function testing on 97 equipments
🔍Technician Findings
Completed annual safety and function testing on 97 equipments
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
95 pieces
https://www.ebiotrack.com/inspection.php?iid=29234
📧
Email:Re: [EXTERNAL] EMSAR Request for service at Oak Street Health - Algonquin Park (Email to schedule service)
Completed Aug 12, 2025
From: keiona.edwards@oakstreethealth.com
To: cramen@emsar.com
Good Morning,
Thank you for reaching out. This date does work for us. By chance are you able to provide a label so that I can return an A1c machine?
Keiona Edwards, MSW, CSW| Practice Manager | Algonquin Park
Oak Street Health | www.oakstreethealth.com<https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fwww.oakstreethealth.com%2f&c=E,1,nju3p_fpgHeJzliJjLZGsr2R6Z3Kt8p3OUB5tQCZz3k_hUI7qbxKzOH3qQUrOF_8C1eU_hKOoo6z4ztg-2jvDRna-LjMWVmVzsY2G
📧
Email: EMSAR Request for service at Oak Street Health - Algonquin Park (Email to schedule service)
Completed Aug 11, 2025
To: keiona.edwards@oakstreethealth.com
CC:
BCC: cramen@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Oak Street Health - Algonquin Park (Email to schedule service)
Body:
Hi Keiona Edwards,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Inspection: Annual Equipment Electrical Safety Test And Calibration Service
95 pieces
Here’s the location information we have on file:
Location:
Oak Street Health - Algonquin Park
1731 Dixie Hig
📋
Outbound to +17735787601
Completed Aug 11, 2025
8/11/2025 CRamen left a vm for Kiona to return call to schedule.
📅
WO-01296897 - Inspection - Louisville - Oak Street Health - Algonquin Park
Oct 1, 2025 9:00am – 5:00pm
Work Order: WO-01296897
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Algonquin Park
Address: 1731 Dixie Highway, Louisville, KY 40210
Manufacturer:
Model #:
Serial #:
Contact Name: Keiona Edwards
Contact Phone: 773-578-7601
Contact Email: keiona.edwards@oakstree
Timeline
📞
Case Linked Aug 10, 7:00 AM
Case Number:00517695
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
⏳1.0 business days
📋
▶
2
Work Order Created Aug 11, 8:54 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Aug 11, 3:24 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:6h 30m
🗓️
▶
2
Status: Scheduled Aug 12, 9:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-10-01T13:00:00.000+0000
🚨32.0 business days
💵
2x Expenses Added Sep 25, 5:27 PM
Type:Expenses
Status:Open
Qty:1
⏳4.8 business days
🔧
Status: Tech On Site by Vincent NyathiOct 1, 9:57 AM
From:Scheduled
To:Tech On Site
Duration in Previous:49d 23h
⏱️
4x Labor Added Oct 1, 9:24 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:0.16666666666667, 4.5, 3.4
✔️
Status: Completed by Vincent NyathiOct 1, 9:32 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:11h 35m, 0m
⏳2.3 business days
📄
Status: Ready to Bill by Diane PattonOct 3, 4:42 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 19h
🚨19.9 business days
📨
Status: Invoice Pending by Diane PattonOct 31, 3:55 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:27d 23h
💰
Status: Invoiced by Diane PattonOct 31, 4:03 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
⏳2.0 business days
🧾
Invoice Created Nov 3, 11:33 AM
Invoice Number:SM-245414
Bottlenecks
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 36.0 business days (threshold: 2.0 business days)
Exceeded by 34.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 19.4 business days (threshold: 1.0 business days)